Contact Healthy 365 Customer Service

I cannot access app with my IC and mobile number

Unable to login into my account. The code was sent to my previous number and there is no way to update my new number.

I cannot login.. wrong contact number.

I can't seem to login into 365 to get my hpb tracker

I cannot login/restore my previous account because I had to change number, from 83874889 to 96742122.

我无法登录
？

我曾经是365会员，几年前我手机掉下马路坏了,手机号码及软件重新更换，但 Healthline Centact Centre365不能登陆

I change phone number so I cannot log-in in my health 365 app.

I am trying to redeem my points as some are going to expire soon. However, when it sends otp sms to my number, it is never received. Can you help please

I can’t seem to log in using my NRIC as I have changed my contact number. Pls advise.

How to update my new mobile number in Healthy 365 App?

Hi I changed my mobile number and now unable to login my 365 health app. Please contact me at 91195722 thankyou.

I tried to register for collecting the new tracker using my IC number and mobile number, but was told that my IC number had been used, could you please check whether someone is using my IC number?

How to update my new phone number? Because i had changed number

Healthy 365 app is showing that my nric is already registered but when I try to login its showing to use a valid nric

Hi. I change my number and now I cannot login because need verification number sent to old account. Please assist.

I can not log in and it say locked profile?
How to open this?

Cannot log into app

I want to log in to my account in app on my phone. But I couldn’t bcoz I changed my ph number and the code sent to my previous number so I didn’t get the code to log in. I want to update my new number.

Cannot sign in and message prompted already have account

i cant login my healthy 365, they said i already have an account when registering, when i try to login they said my phone number or ic is not valid

Hi I would like to change my phone number as I do not have access to my old number

I cannot login/restore my previous account because I had to change number, from 81133540 to 88928590.

I can’t login to my account, as I have changed my mobile number.

Dear service manager,

I have $90 dollars of transit link rewards from Healthy 365 app.
Unfortunately I’m unable to use them. Even I have download my transit card number into my rewards site.

I’m still unable to claim my reward points at the mrt station top up counter.

Kindly look into it. Is rewards will be expire before July.

Hear from you.

Many thanks

Dora

I am living in Pakistan how can i sign up for new account in healthy 365 please tell me the solution because i purchased axtro fit watch i cant reset the date and time.

Hi.
I recently changed a new number and like all of the complaints here,
I can’t log in or update my new number.

My old number was: 96716986
And my new number is:
87706052

My name is: LOU CHENG TIAN

Please call me in this new number: 87706052

Not able to login the app. error message of "please use a valid nric and mobile number"

I would like to update my contact number to 96202228 cause the OPT is send to omy old number.
How do i update the contact number.

Thanks
Grace

Hi, I already have a Healthy 365 account which I used my old phone number. Unable to login now and Had tried to contact and emailed to the support team more than a year now STILL NO REPLY.
Need to change from 96678418 to my new phone number 85717327

I have changed my phone number so I cant get OTP on my previous number. I would like to change my phone number and have access to Healthy365 app again. Currently when I sign up its showing this NRIC/FIN seems to be in use already. Pls reach out to me at 98476846.

Due to I have changed by phone number for over 2 years then recently would like to access this app and found out that cant' due to need to use my previous phone number (unfortunately I can remember due to too long already).

So now, either you side can update me phone number or delete my account so that i can register new one under current phone number.

Name : Israporn Chaythawin
Phone number : 88874059
email : israpornsine@redacted
Fin no. : G1991548X
Pass type : LTVP

Due to I have changed my phone number therefore my account is not able to login.
Fin no is G1991548X unfortunately I can't remember my previous phone number as have changed for over 2 years and all over 2 years never open the app until recently that would like to explore it then realize that I can access my account and can't also create new account since it's already linked to my FIN no. Could you please help to update my phone number in the system please ??

My phone number is 88874059
Fin no. G1991548X
Name : Israporn Chaythawin
Nationality : Thai
Pass type : LTVP

Regards,
Israporn Chaythawin

Please delete account under this Fin G2484141W as I need re-register

Hi, may I know how come I can't sign up for healthy 365 even though I didn't register for this programme previously and it even states that my NRIC seems to be in use already. Can you help me solve this issue asap? Thanks.

To whom the incharge,

I'm the existing member of the healthy 365, however, I have change my phone number which result in not able to receive the one time OTP. How do I go able it to change my phone number?

Thank you.

Unable to login. It states invalid NRIC or mobile number. Please kindly assist

Hi I changed my mobile number and I cannot login to healthy 365. I need to change mobile number in Healthy365 Please help me resolve this, Thank You.

i already change my HP num from 87976835 to 88325596 , so i would like to delete my account and register again . Thank you

Unable to log into healthy365 because i changed my phone number

Hi Sir/Madam,

I had changed my contact number & the old number already not in use.
Unable to login to my Healthy 365 Apps.
Kindly assist.

Thank you.

Unable to login as an error message saying invalid IC number pops up

I change my phone no then unable to log in anymore

My old phone not using pls change to my new phone no 94366355

Hi, for my mother’s account, we have updated her new phone number but she is unable to login with that new phone number. There was OTP sent to verify her new phone number when we updated but there is no page that redirected us to key in the OTP. So now her mobile number, both old and new are invalid with her IC number. Her last 4 digits of her ic is *****672A

My cameras aren't working

I keyed in my IC and Mobile number but they prompted invalid. I tried to register but it prompt IC been used.

Kindly help to delete my account . Am not able to login to my account. My mobile number is changed. I can't login. I would like to reregister again. Thanks.

Changed my phone number, can’t login now

I JUST CHANGE NEW NUMBER PREVIOUS NUMBER HOW DO REPLACE

Hi I cannot log into my healthy 365 because I had change my mobile number (92405829). My new mobile number is 96492699. Can you help me to change my old mobile number to this new number so that I can continue to use the healthy 365 app. Thanks very muc

I can’t log in to my account on the app. When I choose sign in, it says invalid NRIC/mobile number however I have checked and they are correct. When I choose the sign up option, it says my NRIC seems to be in use already but there are no one using my account

I want to change my contact number as I have lost my phone

I redeemed a health points for NTUC voucher. It is not showing on my rewards tab

o have cgange a new contact number, how do i update in the application?

Hello, I am trying to help my mom redeem her points for 1 HPB voucher and while keying the OTP suddenly the app hang. When I log in again the points just disappeared and there is no voucher at all. Please help.

My account was registered with another mobile number, and would like to change a new number for login.

I couldn’t link the tracker to my healthy 365 app as I change my phone number, please assist to update my phone number in healthy 365, new phone number 97733350 and old phone number is 93589822

Hi Sir/Mdm

Good morning

I was very disappointed 28/6, Wed yesterday that I went to Guardian and wanted to redeem at the counter for the exchange of HPB voucher.

While going through the steps of redemption, OTP was send to me once at 17:35 pm. The transaction was not going through kept prompting to enter OTP.

I followed but in the end discovered that my points being deducted left 200. Actual is 2450 points before that.

Then the app said something wrong and I refresh still same.

I felt embarrassed of the behind queue at Guardian was growing and I paid cash.

I was hoping it will auto put back my points that I was loosing back. Disappointed me the app kept prompt me to sign in but unsuccessful.

I gave up and waited for next day hoping it will sync and put back my 2250 points back. Disappointed I only saw balance of 200 points.

Kindly look into this matter as refund the points back as meant a lot to me $15.

I'm sure you have system to check it.

I can be contacted @91477281
Hope to hear from you soon.
Hi Sir/Mdm

Good morning

I was very disappointed 28/6, Wed yesterday that I went to Guardian and wanted to redeem at the counter for the exchange of HPB voucher.

While going through the steps of redemption, OTP was send to me once at 17:35 pm. The transaction was not going through kept prompting to enter OTP.

I followed but in the end discovered that my points being deducted left 200. Actual is 2450 points before that.

Then the app said something wrong and I refresh still same.

I felt embarrassed of the behind queue at Guardian was growing and I paid cash.

I was hoping it will auto put back my points that I was loosing back. Disappointed me the app kept prompt me to sign in but unsuccessful.

I gave up and waited for next day hoping it will sync and put back my 2250 points back. Disappointed I only saw balance of 200 points.

Kindly look into this matter as refund the points back as meant a lot to me $15.

I'm sure you have system to check it.

I can be contacted @91477281
Hope to hear from you soon.

Sueann Tan

Tried logging in, however my old phone number 98377890 is no longer in use.

My new phone number is 87863495

Will appreciate any help to retrieve my account. Thanks!

Not able to sign in Healthy 365 with the app.

Please contact me @ 97606563.

Thanks

Cannot log in. Error message

Hi, I already have a Healthy 365 account which I use using my old phone number. What should I do in order to change to my new phone number?
Old Phone No. 93369817
New Phone No. 92973073

Change mobile number to 88537459 which was previously 84981042. Kindly update and help me to login to healthy 365 app

I can't sign up on healthy 365 app from Pakistan ?

I had changed new phone number how can i update my new phone to my account.

I just changed my mobile no. So how do i update my new number in the Healthy 365 app?

Hi I changed my mobile number and I cannot login to healthy 365. Please help me resolve this, thank you

How do I login to the Healthy 365 app when I change my phone number? Is there a way to update the phone number ?

I cannot log on to Healthy365 app

Old phone number not using(91893007), please transfer to new phone number(91002763).

Register account with invalid phone number, now can’t log in

Hi I cannot log into my healthy 365 because I had change my mobile number. My new mobile number is 87951268. Can you help me to change my old mobile number to this new number so that I can continue to use the healthy 365 app. Thanks very much 🙏🏻🙏🏻🙏🏻

I'm unable to login apps healthy 365 due to change my phone number. My new number is 93979572

Can you please update my mobile number because my Health 365 logout and need to verify my account by sending OTP to my old number. Thank you

I have changed my number and could not receive the OTP to login my account. New number is 89309296. pls update my phone number. (old number: 87393878)

Hi, I'm unable to sign in to Healthy 365 apps. It says receive the OTP sent to my Phone 9323 1381 , but OTP is not receive even asking for resend a few times.

I cant seem to log in to my healthy 365 app through my iphone , please assist me in this .. thanks ...

I need to change my mobile number..my old number is not active.

I cannot login to my Healthy 365 app. It says "Please enter a valid NRIC or mobile number". But the NRIC and HP number are same from start. I don't have any other option to reset in the app as well. Kindly help.

Hi, i have changed my mobile number and I could not remember which number I used to sign up for my healthy 365 I only have my nric and I hope you can change the number for me

I changed my mobile number to 89259701 which was previously 97242406. Kindly help me to login to healthy365 app

Hi, my mobile number has been changed since I first registered for Healthy 365 so I would like to inform you about this issue and get it fixed!

I already have an account, but I did not use it for quite a long time. When I tried to sign in this time, I was informed that my NRIC or mobile phone were incorrect, this might due to I had changed my mobile phone. While when I tried to create an account again, I was informed that my NRIC had already registered. Please kindly help accordingly. Thank you

I am from Pakistan and i bought a smart band of careeach here and it's application requires an NRIC or FIN number. Can this application work without this because as a Pakistani national I dont have that number.

Dear Sir/Madam,
I tried to make an appointment to collect the tracker but the booking site does not show the sites (options) available for collection. It just showed the words 'National Steps Challenge', a tracker icon followed by a blank grey column.
Kindly assist. Many thanks!!
Neo K S

How do I login to the Healthy 365 app when I change my phone number? Is there a way to change the phone number or can I login using email address?

I forgot my number i used to sign in to healthy 365 with and now i cant log in or sign up

Hi

I am unable to log in Health 365 due to change of my mobile number.

My new mobile number = 9299 6602

Phone number changed from 91084873 to 89326261

Hi, I am unable to sign in to the app. It says “please enter a valid NRIC or number”. I have previously created an account with my old number but I have since changed my number and unable to remember my old number as it has been a few years since I used the app. Please help to solve this issue. My NRIC is S9875210B. Thanks.

Hi, i need help for my mum's healthy 365 account. She have changed phone number, but her account is still using the old phone number. So i don't have anyway signing in.

Hi,tried to create an account but they say my ic is in use,tried to log in using my ic but it says it is invalid,please reach out to me thanks !

Hi I recently change number so I can sign in to my app. Please advise how I can I proceed. Thank you.

Mobile number is not enter. Emergency contact not enter

My mother, Ren*** Thi******* has been facing issues with changing her contact number. The OTP being generated is kept being sent to her old number when in fact her old number is no longer in use.

Hi, I cannot log in to my healthy 365 at all. I could not sign in as a notification popped up with" please enter the correct NRIC/FIN or phone number". I tried to sign up, but my FIN number is already in use. I am sure I have entered my FIN and phone number correctly. My FIN is G1703831T, I hope that you can help me resolve the issue so that I can log in to my account. Thank you.

I trying to open a account in healthy 365 but i can't. How can i open a account in healthy 365. And i buy already the watch i want to join the step challenge.

I don't have 97973042.

Hi,
I am Muhammad Riaz from Pakistan. I am using Axtro Fit2 smartwatch for which I have to install healthy365 App. As a Pakistani citizen i am unable to sign up for the app as I do not have an NRIC/FIn number. I just need the app to synchronize my watch. pleaze help me in this regard.