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Why should I report an Issue with Healthy 365?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Health Promotion Board to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Healthy 365
1. Healthy 365 is a mobile application by the Health Promotion Board (HPB) Singapore which aims to encourage users to adopt a healthier lifestyle.
2. Through the use of gamification and rewards, users are encouraged to sign up for in-app challenges and health programmes to earn Healthpoints.
3. The app seamlessly pairs with fitness tracking devices to help users log their daily steps count and amount of time spent on active exercises.
4. Users can also scan QR codes via the app to earn Healthpoints when they purchase healthier meals, drinks and groceries from participating partners.
Healthy 365 Customer Insights
1. Both parties (Samsung and Heathly365) blame each other, taking no responsibilities and no actions.Not expecting the best of usability, but can you do one basic add on... Please allow user to be able to "select all" with the notifications and choose "read" or "delete"... And give long-press capability to select what to delete as another choice.
2. Otherwise, the app will mostly be stuck on the stage of syncing, with the circle spinning endlessly...Buggy and frustrating experience, appears to randomly log out which is especially frustrating considering elderly might not be able to complete the login by themselves each time.
3. I'm sure you can expect a low quality tracker to last 2 years :)It doesn't help to retrieve despite log in singpass.
4. Juz kept showing something went wrong in the process! Then, it's not able to help rectify problem! Next is, Page of 365 app, became BLANK! PLEASE HELP! 31.5.23 This QR Quote scan is terrible.
5. Always cannot scan! Is it there's a certain quota limit??.... it's frustrating! Always unable to work on the SCAN! Pls do something about it! Or else removed it than giving us false hope/reward.I strongly recommend overhauling the app if you want to attract more users.
6. You should consider adding a feedback form button in the app to receive public feedback and make improvements when possible." Please update the food and drink options in the calorie tracker.
7. The workout that is being auto detected is not able to sync with the MVPA data.
8. I'm not able to use my Samsung Watch5 and am forced to carry an additional Axtro tracker.
9. And the scanning function is way off most of the times..😔Unstable App! App crashes the moment I select Samsung Health as my tracker.
10. ThanksIt doesn't sync well with third party tracker.
11. I use Samsung Watch and the app seems only able to sync the step.
Steps to Troubleshoot & Fix Healthy 365 Issues
1. Fix Healthy 365 Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Healthy 365: Restarting the app will resolve most errors.
- Update the Healthy 365 App. Here is how:
- On Android goto PlayStore » Search for "Healthy 365" » Open Healthy 365 » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Healthy 365 » click "UPDATE".
- Clear Healthy 365 app cache: Clearing cached data will force your app to retrieve the latest data directly from Healthy 365 servers.
- On Android, goto Settings » Apps » Select "Healthy 365" » click Storage » click "Clear Cache".
- Check Healthy 365 app permissions. If any of these permissions required to use your device's features are disenabled, Healthy 365 might not work.
- Uninstall and reinstall Healthy 365. If nothing else has worked, completely uninstall Healthy 365 then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Healthy 365 not working
2. Fix Healthy 365 Server issues & Internet Connection
- Check network connection: An unstable Internet will make Healthy 365 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Healthy 365 not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Healthy 365 may not be able to connect to the Internet when running in the background.
Reported Issues
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Hi Mr/Mrs, I unable to open the login Or register after install the healthy 365 App, massage indicate Fin no. are exists...please advise
— by NG CHU LIAN 2 years ago -
Can't log in.. To enter a valid NRIC or Mobile number 😕
— by Herwana Ahmat 2 years ago -
I tried to log into Healthy365 app with my IC and mobile number but it always stated that it is invalid. Even tried to sign up with my email and number and it stated that it is in use (but I can’t event log in). I don’t understand. I have been having this problem for a very long time and I’m missing out on a lot of stuffs. Please rectify this issue. I look forward to your fast response, thank you.
— by Yasmin 2 years ago -
Hi , I am unable to login in when nric and handphone is entered. Also state as invalid format. When I try new register it state and nric is being use. Need help and assistance from your side. Thanks alot..
— by Lim jin yong william 2 years ago -
Hi , I am unable to login in when nric and handphone is entered. Also state as invalid format. When I try new register it state and nric is being use. Need help and assistance from your side. Thanks alot..
— by Lim jin yong william 2 years ago -
I would like to update my mobile number.Can you help me,please?
— by Zaw Thein Htoo 2 years ago -
App cannot be used at all
— by Sheryl 2 years ago -
I have not been able to login to Health365 app. The message is Invalid NRIC/ Mobile Number.
— by SUN TENGYAN 2 years ago -
Now,I changed the new phone number.So i cannot sign in 365 app.How to fix this problem?
— by Zaw Thein Htoo 2 years ago -
I can't log in. Due to phone number changed I guess.
— by Nur Fadhilah Bte Mahmud 2 years ago -
Hi I have tried registering for an account but it says that my NRIC is in use already. I am sure that I have not registered for any previous account using my NRIC. Can you please assist me on this matter?
Thanks.— by Ng Guan Zhi 2 years ago -
I can’t log in into my account because it says my IC have been used
— by Rafaeyandy 2 years ago -
Yes
— by Youan 2 years ago -
i chg my phone number aldy
the old number cannot receive the otp— by KENNY TAN JUNG CHUAN 2 years ago -
The current mobile number which used for registering and One Time Password healthy 365 app account, is invalid permanently. Intended to change to alternate mobile number but unable to, due to the current invalid registered number unable to receive One Time Password as network reception permanently revoked by mobile service provider.
— by Sim Seoh Yeow 2 years ago -
It's been 1 wk now that I cannot log into my 365 apps, always going back to login page after input of the verification code
— by Genny Dela Cruz 2 years ago -
Unable to login, no other received. when trying to register, it says my IC has been used. Please assist
— by NA QIMING 2 years ago -
Hi, I am not able to sign in my 365 health account. Previously, i had created an account using my NRIC and phone number. But the wrist device was broken and i had since stopped using it. i would like to restart the steps challenge but unable to sign in. Please help
— by TAN HAI SOON ANDREW 2 years ago -
I have not been able to login to Health365 app. The message is Invalid NRIC/ Mobile Number.
— by Wee Lee Yong 2 years ago -
Can't login to the healthy 365 Apps
— by Chong Yeen Yee 2 years ago -
Didn't register before but shown that my NRIC had been registered.
— by Violet 2 years ago -
Is is not working
— by M Bilal 2 years ago -
I have changed my phone number and I can't log in to the apps.
— by Vincent Ng 2 years ago -
Hi, kindly check why I cannot log in to health 365 app. Please help. Thank you
— by Leng kok ann 2 years ago -
Hi, i was using my health 365 normally but when i want to see my daily steps..the app locked me out and i have try to long in with nric and phone number ..the app says pls insert a valid nric or phone number. Could u pls check and tell me whats wrong with the app?
— by Tan liang choo 2 years ago -
Unable to sign-in to restore page as the page kept re-surfacing after entering NRIC, Mobile number and OTP.
— by Fiona Lee 2 years ago -
Unable to login, murt restore.
— by Fiona Lee 2 years ago -
When signing in the app appears invalid, NRIC or mobile number. Then tried to sign up but was told my NRIC is in used already.
— by LEE CHIA PENG 2 years ago -
Hi, my app login got issue, after login with otp, the app go back to login page, i had tried more than 10 times of login with same issue.kindly assist
— by Tan Siang Peng 2 years ago -
I can’t restore my account .
— by Chak diong 2 years ago -
I not able to log in or register for health 365
— by Yap soon seng 2 years ago -
I am unable to login as the app sends the OTP to my old phone number which I no longer have access to and would like to change phone numbers.
— by Gideon Tan 2 years ago -
I have changed my handphone number and am unable to log in to Healthy 365 app now. Please assist.
— by Lien Chu Ming Chen 2 years ago -
Hi, i can't log into the healthy 365 app when i keyed in my NRIC and mobile number. Can you please fix it? Thanks.
— by Anne Foo 2 years ago -
Unable to login, no other received. when trying to register, it says my IC has been used. Please assist
— by Samantha 2 years ago -
Changed new contact number
— by Lim Boon Teck 2 years ago -
How do I log in to my account after I change mobile no. ?
— by Rozelina 2 years ago -
Cannot login or sign up with nric
— by Kyra Tan 2 years ago -
Dear Sir/ Mdm,
I've downloaded the Healthy 365 app and tried to sign up for a new account as I am a new user. However, it says that I've already created an account and directed me to log in. When I tried logging in with my nric and phone number, it says my nric has already been used. Is there a way that I can reset the account?
Best Regards,
Thou Jia Le— by Thou Jia Le 2 years ago -
Unable to login even with OTP, the login screen keep appearing
— by Oh Lek Hon 2 years ago -
I am unable to register healthy 365app.
As per app, my nric is in use. But I am able to find my account also as I did not register healthy 365app before. Please seek for an assistance— by LEE SEONJI 2 years ago -
Dear Miss/Sir
I paired my healthy365 app with my Samsung health. But I walked more than 10k steps the numbers just returned to zero past midnight and I did not recieve the healthpoints.
I do not know why.— by Tan Tar Chuak 2 years ago -
I change my contact number but I can't update in the system. Therefore I can't log in.Need to update my phone 80386957
— by wu xiao fei 2 years ago -
How to change my mobile number to log in the app?
— by Eugene Peh 2 years ago -
I try to login as i cant remember my handphone.. kindly assist..
— by Sim Sven 2 years ago -
My Messenger account was hacked.
— by Anthony Walker 2 years ago -
Pls reset my healthy 365 apps . I can’t log in and it indicate nric has been used
— by Teo Siew Mui 2 years ago -
I cannot log into healthy 365.
It says invalid nric or phone.
Please advise— by Joel wong 2 years ago -
I cannot sign into my 365 account as I've changed my handphone number. Pls advise. Thank you.
— by Azrino Bin Rohman 2 years ago -
Cannot receive sms OTP
— by Law Kian Yan 2 years ago -
Try to sign in but fail. Try to reregister but was told my NRIC had been in use
— by Philomena Wong Hwee Nah 2 years ago -
I can’t send in, keep on prompt me invalid name. Kindly pls tell me why
— by Woon Siew Huan 2 years ago -
It says that I have an account but I actually don't have one at all
— by Keon 2 years ago -
Tried signing in with my NRIC & Contact No. in the app but it says invalid, checked multiple times and the information given is correct. Tried to sign up but was told my NRIC is in used already.
— by Xena Lum 2 years ago -
Need to change phone number as the OTP is sent to my old phone number instead
— by Tan Xuan Rui 2 years ago -
Hi sir ..I have to change my mobile number..need to receive OTP
Old number 87220441
New number 83115503
Thanks
Please update and help me to reactive my account— by Napoleon 2 years ago -
I cannot register for an account neither can I sign in. Please assist. Thank you
— by SIM KIM LAN 2 years ago -
I can't log into my health 365 app. It had my old phone number. So when I log code is going to the old number. How to change it. Thanks for your support
— by Syawal Saharuddin 2 years ago -
phone number has changed so i could not log back in
— by Huang Xinjie 2 years ago -
Unable to receive an OTP when log in to 365 phone app
— by Nancy Gan 2 years ago -
I can't log in. Please advise what is the issue. Thank you.
— by Loo Cheok Hock 2 years ago -
I changed phone number to 96497649.
Please help me to update in app as I can’t receive sms.— by Nwe Ni Ni Aye 2 years ago -
i cant log in my healthy 365 account as i have changed my phone number
— by Nurul Shafiqah 2 years ago -
i changed my mobile number. unable to login. pls advise
— by Htaylwinoo 2 years ago -
I change my contact number but I can't update in the system. Therefore I can't log in. I lost my old contact no
— by Cathrinaa Tham 2 years ago -
Need to update my phone 89170115
— by Joseph diayagu arokiyaraj 2 years ago -
I notice that after 8 Aug, there's no virtual online access for the Pilates session at Ang Mo Kio for us to book by True Fitness. It's a very good session. I hope this can still be available for those who can't go there on site.
— by Jennifer Neo 2 years ago -
I changed my hand phone number and can’t login to healthy 365 app. Please help. Thank you!
— by Rachel 2 years ago -
I am unable to log into to my account due to a mobile number change
— by Lian Seng 2 years ago -
I cannot login my healthy 365. Keep telling pls input correct nric or hp number
— by Nancy Kang 2 years ago -
i cant sign in to my account after changing my phone number
— by Nurin Humaira 2 years ago -
I changed my phone number and I cannot log in now
— by Lio Yi Jie 2 years ago -
I cannot login health 365. I have change a new phone number
— by Laukweekim 2 years ago -
I unable to login my account because handphone had changed (Old number 91000022 is no more in used)
New Handphone number is 86566268. Please help me Thanks you very much— by WILLIAM TAN HWEE HOO 2 years ago -
Unable to login to health365 account
— by Jean 2 years ago -
I purchased 24 bottles 1.5litres of f&n sarsi zero from ntuc xtra parkway on 28.7.22 but no hpb 365 qr code was printed out from the machine. My receipt number is 8319. My hp is 83519479 . Kindly reply me the status.
— by Fika fairuza Zakaria 2 years ago -
I cannot restore my account as it said “my NRaiac is invalid”. So I tried to sign up however it said “my NRIac is being used” pls help. Thanks
— by Chong Yin In 2 years ago -
I can't log my health 365 app. It had my old phone number. So when I log code is going to old number. How to change it. Thanks for your support
— by Chameli Poornima 2 years ago -
Signed up many times but can't sign in.
— by Chua Lee Huang 2 years ago -
I couldn't sign up
— by Ng tian huat 2 years ago -
Hello
I booked an event on 365 App as shown below:
Community Physical Activity Programme (CPAP) (Kickboxing (10391))
22 Jul 2022, 20:00 - 21:00, Fernvale Zone A RN, Fernvale
It was my first time booking an event on the app. I did not bring my mobile with me to the work out session as i didn't know that attendance is via QR code or Passion Card. I rechecked the e-mail i received upon booking as well as the app but i could not trace any remark that we are required to bring our mobile devices in order to capture our attendance via QR code. So, currently, i am penalized and unable to make any further booking. I would like you to show me where the remark regarding QR attendance via mobile devices is located.
Thanks— by Lim Ming Fang 2 years ago -
I changed my hand phone number and my email due to security reasons and I couldn't link to 365 anymore.
— by Chua Shiow Ching 2 years ago -
i hear many people say their watch one day have 80 point why my only 40 is it settles wrongly,can you call me
— by chin oi hwa 2 years ago -
Hi, I need help recovering my account. My NRIC and mobile number are said to be in use, but I can't log in. Thanks!
— by Lim Xin Yi 2 years ago -
I join step count challenge on 23 Jul 2022 link to my phone but already got hit 10000 step and sync to the 365 app but no health point is given
— by Tay Jun Wen Alex 2 years ago -
I changed my mobile number, now I unable to log in health 365. Please advise.
— by Thuang mooi chin 2 years ago -
I had changed my mobile number and my other number is already inactive, so now I am unable to log in to my healthy 365 account. Please provide a solution for this.
— by Adon Yap 2 years ago -
I’m unable to login as my account was tagged to my old mobile number.
— by Jayden Teo 2 years ago -
My old number is lost and now I need to change my new number
— by Mohamed Thaha 2 years ago -
I want to reset my healthy 365 account. I tried to create account but NRIC already used.
— by Ng wei heng 2 years ago -
I cannot sign in to my Healthy 365 app with my NRIC and phone number
— by LIM CHOO HIANG ISABELLA 2 years ago -
I cannot login/restore my previous account because I had to change number, from 85220048 to 97121434
— by Amanda Leong 2 years ago -
Why Pakistani can't use of healthy 365 app
— by Awais 2 years ago -
Cannot seem to login to Healthy365 app. When attempting to login using phone number and IC it mentioned use valid NRIC or phone number. I tried to sign up but it says NRIC is in use. I am not sure what is the problem hence seeking some assistance on this matter.
— by Wong Hee Wah 2 years ago -
Need help to change mobile number in Healthy 365 app.
— by Tan Tong Meng 2 years ago -
Due to I have changed my phone number therefore my account is not able to login.
Fin no is g8626969x unfortunately I can't remember my previous phone number as have changed for over 2 years and all over 2 years never open the app until recently that would like to explore it then realize that I can access my account and can't also create new account since it's already linked to my FIN no. Could you please help to update my phone number in the system please ??
My phone number is 90395036
Fin no. G8626969x
Name : VEERASINGAM JOHNSON— by VEERASINGAM JOHNSON 2 years ago -
I can’t login to account with my Fin&Mobile number
— by Vivian 2 years ago -
Hi, I have changed my mobile number and I can't sign in to the Healthy 365 app. Can you help?
— by Lim Yi Shan 2 years ago -
2 years before opening my health 365 account now I changed mobile number I can't open my account, return I was sign up also my fin number already registered,so I want remove my old account
— by VEERASINGAM JOHNSON 2 years ago -
I cannot log in to healthy 365 due to I change my phone number. Please help.
— by Liew Lik Giin 2 years ago
