contact Healthy 365

Contact Healthy 365

Published by Health Promotion Board
Updated: Sep 27, 2022



Report an issue with Healthy 365.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Healthy 365?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Health Promotion Board to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Healthy 365 Features and Description

Healthy 365 is a mobile application by the Health Promotion Board (HPB) Singapore which aims to encourage users to adopt a healthier lifestyle. Through the use of gamification and rewards, users are encouraged to sign up for in-app challenges and health programmes to earn Healthpoints. The app seamlessly pairs with fitness tracking devices to help users log their daily steps count and amount of time spent on active exercises. Users can also scan QR codes via the app to earn Healthpoints when they purchase healthier meals, drinks and groceries from participating partners. Key Features: - Fitness journey at a glance featuring user's fitness and rewards information - Health challenges, including the National Steps Challenge and Eat, Drink, Shop Healthy Challenge, for users to sign up to convert their healthier actions into rewards - Events listing featuring exercise classes that users can book via the app - Healthpoints redemption that includes a catalogue of healthy lifestyle rewards for users to choose from Minimum Mobile Phone OS Requirements: - Android Ver. 6 - iOS Ver. 10 Supported HPB-Issued Fitness Trackers: - AxtroFit - AxtroFit 2 - Careeach HR - Glide HR - Tempo 2 HR - Tempo 3C HR Supported 3rd Party Fitness Apps: - Actxa® - Apple Health - Fitbit - Garmin Connect ™ - Polar Flow - Samsung Health

contact Healthy 365 image 2   contact Healthy 365 image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I cancelled my old number and having troubles to change my number on my 365 app. Please advise.

    — by Sheryl 1 week ago


  • I can't login in and keep on asking me to sign in and can't be login in the few days

    — by Phan Loo Meng 1 week ago


  • Hi. I've changed my mobile number and somehow i cannot log in to Healthy 365 app after reinstalling it. May i know what must i do?

    — by Mas 1 week ago


  • I tried to login to my health 365 account but got the message: invalid nric or handphone number. What can I do to login?

    — by Yuen boon pin 1 week ago


  • Hello.

    I previous phone number has expired and hence please kindly help me to update system in order for my new phone number to receive OTP so that i am able to use this app to book for classes. Was unable to change the phone number from my end as the OTP for security purposes is still sending to the expired phone number. Thanks for your help

    — by Loo Jing Ying 2 weeks ago


  • My number has changed, so kindly help me to update system for me to log in.

    — by Lock Lichyn 3 weeks ago


  • please assit to me login & sign up issue. When I login can't login and then sign up aslo show my FIN number already used.

    — by Aung Paing Khant 1 month ago


  • Hi, the system shows that my NRIC is in use already but this is my first time creating the account and want to join the challenge. Please help.

    Look forward to a reply.

    — by LAN QIU LAN 1 month ago


  • Hello.
    My number has changed, so kindly help me to update system for me to log in. in order for me to use this app to book for classes.

    Appreciate your respond, thank you.

    — by Ho Hwee Hsien 1 month ago


  • May I reset my phone number

    — by LEE YOON FOO 1 month ago


  • May I reset my phone number

    — by LEE YOON FOO 1 month ago


  • Not complaint, i have problem log in 365, i try to log in with my IC but it stated in use, can i change my mobile no instead?thanks

    — by Lai yin yin 1 month ago


  • Change Ph number

    — by sawlamon 1 month ago


  • yes

    — by sawlamon 1 month ago


  • Hi, I am not able to login to my account using the Healthy 365 app on my mobile.

    — by Chua Yong Peng 1 month ago


  • I put in the correct NRIC number and phone number but the app put that its invalid/ already in use.

    — by Nur Atikah Abdullah 1 month ago


  • I want to login in Pakistan as i Have Axtro Band. Kindly suggest me how to connect my band.

    — by Babar 1 month ago


  • Im unable to log in using my new mobile no.
    Lost my old hp and my old number.
    Please help,thks

    — by Rahimah Bte Ramlan 1 month ago


  • I can't log into the healthy 365 app
    Because I changed my phone number a few months ago
    I can't receive verification PIN

    — by Ang Qi Ninn Reyna 1 month ago


  • Displayed healthpoints on main page is different when redeeming

    — by Jolene 1 month ago


  • I can’t login to the app. When I try registering again, it says my NRIC has been used

    — by Xiuhuan Su 1 month ago


  • I can’t log in due to phone number has change.

    — by Sharifah 1 month ago


  • NO complaint. want to know the different between normal step and set the walking step in term of point

    — by yong seng 1 month ago


  • Can't register, said fin already used

    — by Loh Siew peng 1 month ago


  • cannot login due to changed phone number

    — by chew jing quan 1 month ago


  • cannot login due to changed phone number

    — by chew jing quan 1 month ago


  • Hi!

    I am trying to log in to healthy 365 app and it says 'please enter a valid NRIC or phone number' even though my NRIC and phone number is correct. When I try to sign up it then says that the NRIC number is already in use. May i enquire how to resolve this issue?

    — by Abigail Poh 1 month ago


  • I cannot login

    — by Yahati Binte Haji 1 month ago


  • I have apps but,I can't login.thankbyou

    — by Yahati Binte Haji 1 month ago


  • Healthy 365 My account has been revoked, what should I do?

    — by Kongxuebing 1 month ago


  • Please reset my account, i input my nric and phone number, but i does not work, i try to create new account, system shows me account exist already. Thx

    — by Zhu Xueying 1 month ago


  • I can't login to my account using my ic and mobile number. Can you help?

    — by Sher 1 month ago


  • A0940827

    — by Low Yong Soon 1 month ago


  • Unable to login..saying incorrect NRIC/phone number

    — by Tai Jian Qiang 1 month ago


  • I cant use my Healthy 365 apps nor retrieve or restored my particulars

    — by Wahidah @ Ivy 1 month ago


  • Can't log in,it said my NRIC/FIN is used already.how I'm gonna fix it?

    — by Helen kay Siguenza 1 month ago


  • How to update new mobile number?

    — by Oh Lay Seng 1 month ago


  • I cannot log into my Healthy 365 account, please assist

    — by Chloe 1 month ago


  • I have change my phone number so how can I log into my account ?

    — by Ben Teo 1 month ago


  • I have change my phone number so how can I log into my account ?

    — by Ben Teo 1 month ago


  • I have change my phone number so how can I log into my account ?

    — by Ben Teo 1 month ago


  • Hi, I have changed my phone number but I cannot log in to my account as my account is registered under my previous phone number, how do I log in under my new phone number, Thanks

    — by Joshua 1 month ago


  • I can't log in.it say Fin already use

    — by Obena Jivirli Acabado 1 month ago


  • Hi

    I am unable to login using my account. Every time I try, it states invalid nric/ phone number and when I try to register, it states that I registered alr. my phone number is 8506 9346. please assist.

    thank you

    — by Fandy 1 month ago


  • I am unable to sign in into my healthy 365 app despite the NRIC and mobile number is being keyed in correctly, tried signing up yet says I have registered before

    — by LIEW JIA YUN 1 month ago


  • Hi, i couldn't log in due to change of phone number. Anyway to slove the iuuse ?

    — by Tan Shan Hui 1 month ago


  • Hi I cannot login 365 after I key in my ic and phone. Error message invalid nric/phone

    — by Joey 1 month ago


  • How to reset phone no as not able to access Health 365 , my phone no 94520396

    — by Wong Loo Pip 1 month ago


  • I can't logged in my HPB app. Trying so many times with OTP too.

    — by Norhaidah Johan 1 month ago


  • I don't have a health 365 account before however someone has use my NRIC for the acc. Please help me do a total reset of the acc so I could sign up

    — by Thenyikang 2 months ago


  • i have changed my mobile number, unable to login the app with new mobile no.

    — by lee geok hwa 2 months ago


  • I cannot login to the APP, the error shows invalid NRIC or phone number, please kindly help reset my account.

    — by Jay 2 months ago


  • Please help to update phone number.
    Please contact me for more info.

    — by Ng Weijian 2 months ago


  • Please help to update phone number.
    Please contact me for more info.

    — by Ng Weijian 2 months ago


  • I can't login by ic n phone

    — by Ng shu zhen 2 months ago


  • Could not sign in. Had changed mobile phone and number. How to reset since ID no. already in use?

    — by Crisann Tan Li Rong 2 months ago


  • sir please one I'd open Hello you 1519517727

    — by 🔥͢ᴀͥʟᴇͣxͫﮩ٨🖤⁩ 2 months ago


  • I lost my old number and I need to update to a new mobile number that I currently have, however I cannot update my mobile number thru the app, it needs to send an OTP to my old number which no longer works. I hope you could help me out with this issue. Thank you.

    — by John Ralph Mercado 2 months ago


  • I gave some problem to login my health365 account

    — by Low Ann ling 2 months ago


  • Unable to log in after i key in my NRIC and mobile

    — by Ng Sau Foong 2 months ago


  • i had an account previously and
    changed my phone number cannot login

    — by Jeremy 2 months ago


  • hi, I recently change my phone number. now I cannot access my 365 app. what can I do?

    — by jermaine 2 months ago


  • Dear Support, I changed my mobile number and not cannot access my Healthy 365 account. Please assist.

    — by Khoo Choon Ho 2 months ago


  • Hi, I cannot log in to healthy 365 app, it says the NRIC seems to be in use already. Please assist

    — by Doreen Koh 2 months ago


  • I cant log in to my acct as it stated invalid no or contact no

    — by Azean irmawati binte mohamed amin 2 months ago


  • Unable to login app. It show wrong ic/mobile number as I have change number before

    — by Lee Yee Chong 2 months ago


  • I couldnt login my my acc because when i open the app theres only two thing appear on my screen “Enter NRIC and Phone number” when i key in my details the app said its wrong, so i try to sign up new account but it says my NRIC number is already in used. Theres no other option to allow me to reset

    — by Jayden 2 months ago


  • Hi. Have changed my mobile number and cannot log into healthy 365 app. Need to reset my account

    — by Francis 2 months ago


  • I am unable to login because I have changed my mobile number. Unable to get the OTP to sign in. Any other login possibilities?

    — by Loh Wei Chong 2 months ago


  • I can't login to my app as I already change my number, can you plz help me

    — by Jeremiah 2 months ago


  • I had changed my phone number now I cannot log in to health 365 App due to cannot receive OTP please advise

    — by ENG CHIK NAM 2 months ago


  • My phone number is unable to log in to 365

    — by ZhenJinlong 2 months ago


  • I changed my phone number and I don't have my previous phone number so I can't log into my healthy 365 app. Is there a way you can reset my account so I can use the app again?

    — by Jing 2 months ago


  • enable to sign in - error message -"Please enter valid NRIC or Handphpone"

    — by May loo 2 months ago


  • I have this Healthy365 app installed in my phone but I can't seem to login. It prompted my NRIC is invalid. And when I tried to register a new account with my IC, it prompted that my NRIC is already in use.

    — by Paul Chin 2 months ago


  • i can’t log in . kept saying nric wrong or name wrong

    — by Lim Tee Ngee augustine 2 months ago


  • I have problem to restore my Healthy 365 app. After i key in my nric and mobile no, it login and redirect me to the sign in page again. Please advise

    — by Low Chiew ping 2 months ago


  • I have problem to restore my Healthy 365 app. After i key in my nric and mobile no, it login and redirect me to the sign in page again. Try to reinstall the app but i cant resolve. Please advise

    — by Low Chiew ping 2 months ago


  • create

    — by thurein 2 months ago


  • My 365app can't login, because My phone number change

    — by chin oi hwa 2 months ago


  • I had registered for Healthy 365 before however, I changed my contact no from 92249919 to new HP no 87882780.
    I can't restore my healthy 365 with a new phone no, could you please assist on this matter

    — by Tan Ka Gek 2 months ago


  • Unable to login as IC and Name invalid

    — by Alan koh 2 months ago


  • Unable to login as i have changed of phone number. Need to reset account

    — by Ika Liyana 2 months ago


  • Unable to receive security code OTP when sent

    — by Ding Ming Yew 2 months ago


  • I want to change my phone number because i can't open my apps without the simcard i used

    — by Rowena V Rodriguez 2 months ago


  • Unable to open Healthy 365 app despite several requests and attempts to login after the OTP sent to mobile

    — by Aw Yoke Ping 2 months ago


  • unable to login

    — by Sow lee lian 2 months ago


  • I have an account but I couldn't log in because my phone number has changed and unable to receive the text

    — by Siew Yik Kuan 2 months ago


  • My healthy 365 app cannot sync. It says something went wrong. It is already 2 days since. I tried restarting phone still cannot. Sleep and wear function is ok.

    — by Richard Chia 2 months ago


  • The app cannot sync with my Fitbit Versa 3 tracker!

    — by Elaine Tan Wee Gek 2 months ago


  • My 365 account was registered under old mobile phone. Please reset it.

    — by Kiu Yee 2 months ago


  • I can’t log in into my account because it says my IC have been used.

    — by Nithiyah 2 months ago


  • Hi, i try to create an acc on the healthy 365 app but it keep indicate that my ic is already in use. I have not created an acc before.

    — by Kristy Kuan 2 months ago


  • Health365 stopped syncing with fitbit app 2 days ago. No way to rectify. Tried changing to Samsung health as device and still faced same problem. Cannot sync

    — by JOON 2 months ago


  • Hi, My previous phone number is not in access so I couldn’t get otp .
    So can u please assist me on this matter..
    Thanks

    — by SITA MAYA MALLA 2 months ago


  • Hi, My previous phone number is not in access so I couldn’t get otp .
    So how can I log in healthy 365 app??

    — by SITA MAYA MALLA 2 months ago


  • I cant login to my 365 app, the app say invalid NRIC and mobile number

    — by Ang cheng hock 2 months ago


  • Hi Mr/Mrs, I unable to open the login Or register after install the healthy 365 App, massage indicate Fin no. are exists...please advise

    — by NG CHU LIAN 2 months ago


  • Can't log in.. To enter a valid NRIC or Mobile number 😕

    — by Herwana Ahmat 2 months ago


  • I tried to log into Healthy365 app with my IC and mobile number but it always stated that it is invalid. Even tried to sign up with my email and number and it stated that it is in use (but I can’t event log in). I don’t understand. I have been having this problem for a very long time and I’m missing out on a lot of stuffs. Please rectify this issue. I look forward to your fast response, thank you.

    — by Yasmin 2 months ago







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