Contact Healthy 365 Customer Service

I tries to redeem my healthy 365 points for my transitlink card. apparently it cannot be done. the old card was return at the kiosk when i activated my new card. Now, those hard work that was put in to collect the points cannot be link to the new card. Please advise how to go about to get my new card link to the rewards redemption. Thanks and regards

Hi..sir/mam
Can you please help assist me,my handphone when login to app, it keep log out..and I have been uninstall the app at old phone..it is been few month ago..please help assist on this matter ..thank you

Been trying to login to my account. However, it keeps showing 'Something went wrong. Please try again'. Tried uninstall and re-install, but still doesn't work.

Hi, this morning I was prompt to sign in. I did but was told something went wrong to try again . Please help & advise. Thank you.

Hi,

Iam unable to log in to my account.
I was not able to check in to my scheduled workout today.

Could you help me look into this, pls

Cannot sign-in using NRIC/Mobile and also singpass

My wife and I are suddenly disabled from logging in to Healthy 365 today. U installed and reinstalled, but still unabled.
Please enlighten and assist.
Charlie Chan & Dolly Lee

Unable to login to app as there are upcoming class. Tried all methods that AI had suggested and still cannot sign in. Kindly look into it ASAP

I have made a purchase on 11/08/2023 at Pa Sat Sengkang tea O kongsong and the receipt is not clearly shown the ink is blur. Cannot scan the QR code please kindly advise. Same as some purchased made at some FairPrice QR cannot scan too

I’m enquiring for my mom apps. I have tried reinstalling the apps many time, us another iPhone. Different method of registering directly or using Singpass. Every time I log into her account the user health point and reward screen for a few second then screen goes white. I tried but I cannot proceed and then the apps shut down by itself

Healthy 365 cannot be accessed. Even after deletion and reinstall, still cannot access after entering ID and handphone

Unable to access to the apps. Screen disappeared in less than 1 minutes.

Unable to access to the apps. Screen disappeared in less than 1 minutes.

Cannot access my 365 app. Click on app and it does not go into the page for me to view events

Tried logging in to my account , able to receive otp. After keying otp.. seen the screen for 1 min being kick out again..

Message state that my account inactive..

Hi,
I am not able to register for your Healthy 365 programs. Please release it so that I can register soon! Thank you,

Unable to synch iPhone Health tracker app with Healthy 365 app.

Have rebooted multiple times and with internet connection.

Please update bug resolution. Thank you

Healthy 365 just stop running on my Huawei HMS yesterday!

hello. my Healthy 365 is linked to my old number, hence i can't log in to the Healthy 365 as the OTP is sent to my old number.

Delete my account permanently

I CANNOT LOG IN MY HEALTHY 365, IT SAID I ALREADY HAVE AN ACCOUNT WITH IT. I INPUT MY MOBILE AND IC, YET CANNOT LOG INTO IT. PLEASE ADVISE!

Not been able to access the app since Jan. It linked me to my Singpass app but it just stop there. There's already Singpass app in my hp but it kept asking me to download. Already tried updating and reinstalling healthy 365 but it still didn't work?!
Please help to rectify this issue ASAP and keep me informed. Thank u!

There is problem to synchronize the HPB watch with my hand phone on 08 Feb 2023. I can't sync my completed steps. Please advise.

Its already been 2 days that i could not log in into the app and all the points i accumulate are not able to sync into the app

My app 365 is suddenly unable to login. I recently changed my id address. Wonder it is the root cause?

KEY IN DETAILS TO SIGN IN AND KEEP RECEIVING OTP BUT PAGE DID NOT NAVIGATE TO KEY IN OTP AND KEEP PROMPTING SOMETHING WENT WRONG

Cannot sign in. Error message: something went wrong. Please try again later. It had been more then 4hrs

Healthy 365 gives this message "Something went wrong please try again" All the time. I uninstall and reinstall the app. Now I cannot retrieve Myinfo from Singpass. I get the same error message. 3 days now. My steps and MVPA not captured for 3 days already. Have tried all trouble shooting recommendation without success. My Fitbit app is working fine.

Try to sign in to my app today either with password or singpass. Both not working. Please help.

Hi I am unable to log in to my health365. Error msg stated NRIC invalid. Try to register to Singpass, it stated NRIC already registered.

i cant log in app, nric already in use

Hi, this is not complaint. I can not log in to my 365 health app because I changed my mobile #. How can you can help

I tried to sign in to my Healthy 365 account via phone app. It prompted please enter a valid NRIC and Mobile Number. How do I log in?

I can’t login my 365 healthy account , please assist , show already register but I can’t login with my Fin and HP number .

I can’t login my 365 healthy account , please assist , show already register but I can’t login with my Fin and HP number .

I can’t login my 365 healthy account , please assist , show already register but I can’t login with my Fin and HP number .

Try to sign up an account via singpass, however when the system retrieved my data, it says my NRIC have already been used. I cant log in with my NRIC and HP number too. Please help me. Possible to email back to me asap

I’m unable to log in.

i cant verified my account using singpass

I cannot log in to the Healthy 365 app as registeted my hp number is no longer in use. Try to re-register but was rejected as app mentioned i am already registered as the NRIC is link to my old hp number. Please advise how do i re-register with my new hp number?

I can’t login my 365 healthy account , please assist , show already register but I can’t login with my IC and HP number .

i could not log in to my Heslth365 app due the handphone number which i registered previously is no longer in use. i need to update the details, to change the number to my new handphone number

I changed my Singapass Mobile Number and now I cannot log in. I changed my number in HealthHub and in Singapss accounts but still cannot log in Health365 app. I reinstall the app but still appears the same problem.

I can’t login due to phone number is change

I can’t login due to phone number is change

My log in failed, keep asking for 'valid nric no.'

Unable to log in or create account, NRIC already linked to a account but unable to log in with NRIC and mobile number. Please help, thank you!

i cannot log in into the Healthy365 app with my NRIC and mobile number.

Not able to login. Kept prompting to login again and again

Hi,
after login the OTP were not receiving.
thanks

I have my account and lost my phone and number, so i used my boyfriend's ic number and my new phone number to register again.Now singpass ID is needed, i cant use the app anymore

Unable to login as keep shown wrong password or Nric

I would like to delete my healthy 365 account & app.

I cannot login healthy 365, because my before handphone number no use, I also long time no login, now I want login, but phone number expired,

Why I can’t login 365app

Hi, I unable to sync my Samsung health with 365. As well as my husband phone. Pls help check with the system any issued ?

I'm helping my mum to register the healthy 365 app account. Can't register the account using the app. Error message showing "This NRIC/FIN seems to be in use already"
Don't think my mum register before

Cannot login in acc Message show ID Number already used

I have problem to login to healthy 365 app

Hi, unable to login with my mobile number.

When trying to sign up, i am prompted with "NRIC" already in used.

Can't login it says it says need valid nric and number . Help.

I am unable to sign in to my healthy365 account as the prompt says that my nric/phone number is not valid. However when I try to sign up, they say my nric is already in use.

invalid nric

I am unable to sign in to my healthy365 account as the prompt says that my nric/phone number is not valid. However when I try to sign up, they say my nric is already in use.

Hi, I have changed my phone number but I cannot log in to my account as my account is registered under my previous phone number, how do I log in under my new phone number, Thanks

I can't login. Enter valid NRIC or mobile number error code

Cannot login with my NRIC and mobile. How can I reset? thanks

Hello, when I try to login it says invalid but when I try to sign up it says NRIC has been taken so I can’t login/sign up

I tried to log in after not using it for a while. I am unable to log in as it says pls enter valid FIN/NRIC or number. Pls advise. Thank you

i have previously set up an account with my old phone number and cannot access it now. could you please change my phone number to the current one in the next email. thank you

unable to sign in
my IC is S1762256
my hp is 98311331

I cancelled my old number and having troubles to change my number on my 365 app. Please advise.

I can't login in and keep on asking me to sign in and can't be login in the few days

Hi. I've changed my mobile number and somehow i cannot log in to Healthy 365 app after reinstalling it. May i know what must i do?

I tried to login to my health 365 account but got the message: invalid nric or handphone number. What can I do to login?

Hello.

I previous phone number has expired and hence please kindly help me to update system in order for my new phone number to receive OTP so that i am able to use this app to book for classes. Was unable to change the phone number from my end as the OTP for security purposes is still sending to the expired phone number. Thanks for your help

My number has changed, so kindly help me to update system for me to log in.

please assit to me login & sign up issue. When I login can't login and then sign up aslo show my FIN number already used.

Hi, the system shows that my NRIC is in use already but this is my first time creating the account and want to join the challenge. Please help.

Look forward to a reply.

Hello.
My number has changed, so kindly help me to update system for me to log in. in order for me to use this app to book for classes.

Appreciate your respond, thank you.

May I reset my phone number

May I reset my phone number

Not complaint, i have problem log in 365, i try to log in with my IC but it stated in use, can i change my mobile no instead?thanks

Change Ph number

yes

Hi, I am not able to login to my account using the Healthy 365 app on my mobile.

I put in the correct NRIC number and phone number but the app put that its invalid/ already in use.

I want to login in Pakistan as i Have Axtro Band. Kindly suggest me how to connect my band.

Im unable to log in using my new mobile no.
Lost my old hp and my old number.
Please help,thks

I can't log into the healthy 365 app
Because I changed my phone number a few months ago
I can't receive verification PIN

Displayed healthpoints on main page is different when redeeming

I can’t login to the app. When I try registering again, it says my NRIC has been used

I can’t log in due to phone number has change.

NO complaint. want to know the different between normal step and set the walking step in term of point

Can't register, said fin already used

cannot login due to changed phone number

cannot login due to changed phone number

Hi!

I am trying to log in to healthy 365 app and it says 'please enter a valid NRIC or phone number' even though my NRIC and phone number is correct. When I try to sign up it then says that the NRIC number is already in use. May i enquire how to resolve this issue?

I cannot login

I have apps but,I can't login.thankbyou