Contact Healthy 365 Customer Service

Dear Sir/Madam,
I'm unable to recharge my tracker as it is completely dead. Appreciate it if you could let me know am I able to get a replacement for my tracker, so that I could continue to monitor and track my health data.
Thank you.

Hi, I have been having issues lately on clocking in health points in the 365 app. It can sync my daily steps perfectly and it’s reflected in the app. But the points stays the same for couple of months and haven’t been updating. Last health points clocked in was on 23rd Jan 2024. After that it hasn’t been clocking any health points ever since till today. Trust I understand I will only have 10 points max for 5k steps and any steps more than that will not earn me more points. I had restarted the phone and updated the app to the latest version. And the last resort is uninstalling and reinstalling the app which Im worried I will lose the health points I’ve accumulated so far. Pls advise and help me! It’s kinda frustrating. Really hope to hear from you soon.

I use Huawei health app. But my health show "something went wrong"

Why is the healthy 365 app resister less steps count when using Huawei GT 4 watch

Healthy365 apps cannot scan healthy drink bar code

When I login to app, it sends the 4 digits to SMS. However when I enter the 4 digits, it tells me it's expired

Hi . Ive been having issues with my healthy 365 app lately. Im unable to sync the steps from my watch to the app. If i uninstall and then install will I lose my health points?

I was unable to scan healthy 365 QR code gotten from purchasing healthier choice food for consecutively 3 days (8-10 Jan 2024). I scanned it right after making purchase so QR code is not expired. The app prompted 'QR code is not valid. Make sure you are scanning a Healthy 365 QR Code'.

One of my NTUC QR code dated 8 Jan from Lequest cannot be scanned.

The QR code that I just purchase an item cannot be use. After scanning it says QR code has expired.

Dear sir/madam, This week 26th Dec I help my mother made a my health points redemption for simplygo. But unfortunately I forgot the can ID in I the system is the old card no which i cannot remember. Thus now the new passion card cannot redeem the simplygo rewards at the mrt redemption machine. Do you think u can help me to rectify the problems. The new passion card can ID no is : 8000 2300 0122 0880. My mother name is Tan kok huang. The transaction no for the points redeem is : 231226T93OUSS59. Redemption points is: 3380 points around $22 plus. Thank you for your help, should u need to clarify u can call me or my sister. Our hp no: 93662974 and 92221667. Once again thank you for your help.
(Sorry the previous email I send got slight error so this email is the corrected one.) Sorry for the inconvenience caused.

Best regards, Kate chong chia pek

Dear sir/madam,
This week 26th Dec I help my mother made a my health points redemption for simplygo. But unfortunately I forgot the can ID in I

the system is the old card no which i cannot remember. Thus now the new passion card cannot redeem the simplygo rewards at the mrt redemption machine. Do you think u can help me to rectify the problems.
The new passion card can ID no is : 8000 2300 0122 0880.
My mother name is Tan kok huang.
The transaction no for the points redeem is : 231226T93OUSS591\
Redemption points is: 3380 points around $22 plus.
Thank you for your help, should u need to clarify u can call me or my sister. Our hp no: 93662974 and 92221667. Once again thank you for your help.
Best regards,
Kate chong chia pek

Dear Sir/Madam
Recently I redeemed my steps challenge reward.I could not redeem under EZ Link Card Can ID 8000 2300 0659 8497.So I redeemed under Simply Gro.At point of time I was not under Simply Go.I went to MRT top up Kiosk which I used to do when claiming the reward to the EZ Link Card. However it was not successful.I had to upgrade my Card to Simply Go which was successful.However the reward could not be claimed under Simply Go.
I visited a Simply Go Kiosk at one of the Bus Interchange.But the reward could no be found.I had also installed Simply Go App but I could not find the way to retrieve the reward.
Please advise how can the reward be retrieved so that I can add the amount to my EZ Link card (Passion) now upgraded to Simply Go.
Appreciate kind assistance in this matter.I have up to 16th Jan to claim reward as stated on 365 app.
Thanks in advance.
Best Regards
Yee Tuck Foo S0164170J

Why after sycu, it show something went wrong. I deleted 365 and install again, still the same.

Hi, my Healthy365 app is unable to scan the QR code on the receipt of NTUC Fairprice since yesterday.

I have been trying to sync my hiSG to track the record for this monthe on iPhone, but it does not seem to work.

Kindly advice.

Thanks
Soo Khim

Dear Sir,

Last week I made a My Healthpoints Redemption for SimplyGo: CAN ID 8008 1600 1135 6221.

Unfortunately, I had forgotten the PAssion card had just expired, and I could not claim the SimplyGo rewards at the MRT Redemption machine.

My new PAssion card is CAN ID 8000 2300 0273 3613.

Please help me to rectify my error.

Best regards

Chia Soo Foo
HP 87616505

The steps registered in health365 is different from apple health in great variety. Example 1st Dec I clocked 13426 steps on apple health but 365 only registered 3041 steps. Also MVPA and Sleep are not updated.

Why my garmin watch couldn’t sync the mvpa. As steps can sync only

Why my garmin watch couldn’t sync the mvpa. As steps can sync only

Why my garmin watch couldn’t sync the mvpa. As steps can sync only

Unable to log in 365app
Always asked to log in to your account, even thought filled in all the required information, again, asked to log in to the account.

Hi, I was prompted to update my healthy 365 app. After updating, the login page never shows up and keep saying I need to update my app which I already did. I updated since Friday, 24Nov and still unable to login on Saturday, 25Nov. Fyi, I switched off the phone on 24Nov night and switch on again on 25Nov.

I have a $5 HPB voucher which expired on Saturday, 25Nov which I can't use as I am not able to login.

Can you reinstate the $5 HPB voucher to my account as it's not the customer's fault for not utilising on the expiry date due to your system glitch?

Thank you.

Hi, I have tried your AI support, but my problem was not solved.
I have migrated to a new phone. However, could not get Healthy 365 going. After loading the app on my new phone, the app displays a blank screen after showing the Heathly 365 logo briefly in the middle of the screen. Please help. Thanks

Why is my apps always show something went wrong try again most of the time in my iPhone and I can only sync my steps but I cannot sync my sleep

Whenever I sync, I get the message , “something went wrong” (no “Oops!”). I get results for Steps and MPVA but no Sleep results. According to 365, I haven’t slept at all since 10th November! Please help. I have tried everything I can think of, deleting 365 app, switching of IPhone, switching off Tempo 4C, switching of my router and Bluetooth but nothing worked (except that I don’t get the “Oops!” Any more.

Step count not working probably since 16 Oct 2023. Some days register count but not accurate and some days no record at all.

My healthy365 app has not been registering my mvpa with my Fitbit app for the past 2 days and I've been losing points as a result. How do I fix this?

Recently, I had changed to a new phone. I installed the Healthy 365 mobile app but when open, it showed a white blank screen. I tried uninstall it and install it again but still remain the same problem of blank screen when open it. Pls check. thanks.

I tries to redeem my healthy 365 points for my transitlink card. apparently it cannot be done. the old card was return at the kiosk when i activated my new card. Now, those hard work that was put in to collect the points cannot be link to the new card. Please advise how to go about to get my new card link to the rewards redemption. Thanks and regards

Hi..sir/mam
Can you please help assist me,my handphone when login to app, it keep log out..and I have been uninstall the app at old phone..it is been few month ago..please help assist on this matter ..thank you

Been trying to login to my account. However, it keeps showing 'Something went wrong. Please try again'. Tried uninstall and re-install, but still doesn't work.

Hi, this morning I was prompt to sign in. I did but was told something went wrong to try again . Please help & advise. Thank you.

Hi,

Iam unable to log in to my account.
I was not able to check in to my scheduled workout today.

Could you help me look into this, pls

Cannot sign-in using NRIC/Mobile and also singpass

My wife and I are suddenly disabled from logging in to Healthy 365 today. U installed and reinstalled, but still unabled.
Please enlighten and assist.
Charlie Chan & Dolly Lee

Unable to login to app as there are upcoming class. Tried all methods that AI had suggested and still cannot sign in. Kindly look into it ASAP

I have made a purchase on 11/08/2023 at Pa Sat Sengkang tea O kongsong and the receipt is not clearly shown the ink is blur. Cannot scan the QR code please kindly advise. Same as some purchased made at some FairPrice QR cannot scan too

I’m enquiring for my mom apps. I have tried reinstalling the apps many time, us another iPhone. Different method of registering directly or using Singpass. Every time I log into her account the user health point and reward screen for a few second then screen goes white. I tried but I cannot proceed and then the apps shut down by itself

Healthy 365 cannot be accessed. Even after deletion and reinstall, still cannot access after entering ID and handphone

Unable to access to the apps. Screen disappeared in less than 1 minutes.

Unable to access to the apps. Screen disappeared in less than 1 minutes.

Cannot access my 365 app. Click on app and it does not go into the page for me to view events

Tried logging in to my account , able to receive otp. After keying otp.. seen the screen for 1 min being kick out again..

Message state that my account inactive..

Hi,
I am not able to register for your Healthy 365 programs. Please release it so that I can register soon! Thank you,

Unable to synch iPhone Health tracker app with Healthy 365 app.

Have rebooted multiple times and with internet connection.

Please update bug resolution. Thank you

Healthy 365 just stop running on my Huawei HMS yesterday!

hello. my Healthy 365 is linked to my old number, hence i can't log in to the Healthy 365 as the OTP is sent to my old number.

Delete my account permanently

I CANNOT LOG IN MY HEALTHY 365, IT SAID I ALREADY HAVE AN ACCOUNT WITH IT. I INPUT MY MOBILE AND IC, YET CANNOT LOG INTO IT. PLEASE ADVISE!

Not been able to access the app since Jan. It linked me to my Singpass app but it just stop there. There's already Singpass app in my hp but it kept asking me to download. Already tried updating and reinstalling healthy 365 but it still didn't work?!
Please help to rectify this issue ASAP and keep me informed. Thank u!

There is problem to synchronize the HPB watch with my hand phone on 08 Feb 2023. I can't sync my completed steps. Please advise.

Its already been 2 days that i could not log in into the app and all the points i accumulate are not able to sync into the app

My app 365 is suddenly unable to login. I recently changed my id address. Wonder it is the root cause?

KEY IN DETAILS TO SIGN IN AND KEEP RECEIVING OTP BUT PAGE DID NOT NAVIGATE TO KEY IN OTP AND KEEP PROMPTING SOMETHING WENT WRONG

Cannot sign in. Error message: something went wrong. Please try again later. It had been more then 4hrs

Healthy 365 gives this message "Something went wrong please try again" All the time. I uninstall and reinstall the app. Now I cannot retrieve Myinfo from Singpass. I get the same error message. 3 days now. My steps and MVPA not captured for 3 days already. Have tried all trouble shooting recommendation without success. My Fitbit app is working fine.

Try to sign in to my app today either with password or singpass. Both not working. Please help.

Hi I am unable to log in to my health365. Error msg stated NRIC invalid. Try to register to Singpass, it stated NRIC already registered.

i cant log in app, nric already in use

Hi, this is not complaint. I can not log in to my 365 health app because I changed my mobile #. How can you can help

I tried to sign in to my Healthy 365 account via phone app. It prompted please enter a valid NRIC and Mobile Number. How do I log in?

I can’t login my 365 healthy account , please assist , show already register but I can’t login with my Fin and HP number .

I can’t login my 365 healthy account , please assist , show already register but I can’t login with my Fin and HP number .

I can’t login my 365 healthy account , please assist , show already register but I can’t login with my Fin and HP number .

Try to sign up an account via singpass, however when the system retrieved my data, it says my NRIC have already been used. I cant log in with my NRIC and HP number too. Please help me. Possible to email back to me asap

I’m unable to log in.

i cant verified my account using singpass

I cannot log in to the Healthy 365 app as registeted my hp number is no longer in use. Try to re-register but was rejected as app mentioned i am already registered as the NRIC is link to my old hp number. Please advise how do i re-register with my new hp number?

I can’t login my 365 healthy account , please assist , show already register but I can’t login with my IC and HP number .

i could not log in to my Heslth365 app due the handphone number which i registered previously is no longer in use. i need to update the details, to change the number to my new handphone number

I changed my Singapass Mobile Number and now I cannot log in. I changed my number in HealthHub and in Singapss accounts but still cannot log in Health365 app. I reinstall the app but still appears the same problem.

I can’t login due to phone number is change

I can’t login due to phone number is change

My log in failed, keep asking for 'valid nric no.'

Unable to log in or create account, NRIC already linked to a account but unable to log in with NRIC and mobile number. Please help, thank you!

i cannot log in into the Healthy365 app with my NRIC and mobile number.

Not able to login. Kept prompting to login again and again

Hi,
after login the OTP were not receiving.
thanks

I have my account and lost my phone and number, so i used my boyfriend's ic number and my new phone number to register again.Now singpass ID is needed, i cant use the app anymore

Unable to login as keep shown wrong password or Nric

I would like to delete my healthy 365 account & app.

I cannot login healthy 365, because my before handphone number no use, I also long time no login, now I want login, but phone number expired,

Why I can’t login 365app

Hi, I unable to sync my Samsung health with 365. As well as my husband phone. Pls help check with the system any issued ?

I'm helping my mum to register the healthy 365 app account. Can't register the account using the app. Error message showing "This NRIC/FIN seems to be in use already"
Don't think my mum register before

Cannot login in acc Message show ID Number already used

I have problem to login to healthy 365 app

Hi, unable to login with my mobile number.

When trying to sign up, i am prompted with "NRIC" already in used.

Can't login it says it says need valid nric and number . Help.

I am unable to sign in to my healthy365 account as the prompt says that my nric/phone number is not valid. However when I try to sign up, they say my nric is already in use.

invalid nric

I am unable to sign in to my healthy365 account as the prompt says that my nric/phone number is not valid. However when I try to sign up, they say my nric is already in use.

Hi, I have changed my phone number but I cannot log in to my account as my account is registered under my previous phone number, how do I log in under my new phone number, Thanks

I can't login. Enter valid NRIC or mobile number error code

Cannot login with my NRIC and mobile. How can I reset? thanks

Hello, when I try to login it says invalid but when I try to sign up it says NRIC has been taken so I can’t login/sign up

I tried to log in after not using it for a while. I am unable to log in as it says pls enter valid FIN/NRIC or number. Pls advise. Thank you

i have previously set up an account with my old phone number and cannot access it now. could you please change my phone number to the current one in the next email. thank you

unable to sign in
my IC is S1762256
my hp is 98311331