Published by Health Promotion Board on Oct 25, 2023

Report an issue with Healthy 365.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with Healthy 365?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Health Promotion Board to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Healthy 365 image 1 contact Healthy 365 image 2

About Healthy 365

1. Healthy 365 is a mobile application by the Health Promotion Board (HPB) Singapore which aims to encourage users to adopt a healthier lifestyle.

2. Through the use of gamification and rewards, users are encouraged to sign up for in-app challenges and health programmes to earn Healthpoints.

3. The app seamlessly pairs with fitness tracking devices to help users log their daily steps count and amount of time spent on active exercises.

4. Users can also scan QR codes via the app to earn Healthpoints when they purchase healthier meals, drinks and groceries from participating partners.

Healthy 365 Customer Insights

1. Both parties (Samsung and Heathly365) blame each other, taking no responsibilities and no actions.Not expecting the best of usability, but can you do one basic add on... Please allow user to be able to "select all" with the notifications and choose "read" or "delete"... And give long-press capability to select what to delete as another choice.

2. Otherwise, the app will mostly be stuck on the stage of syncing, with the circle spinning endlessly...Buggy and frustrating experience, appears to randomly log out which is especially frustrating considering elderly might not be able to complete the login by themselves each time.

3. I'm sure you can expect a low quality tracker to last 2 years :)It doesn't help to retrieve despite log in singpass.

4. Juz kept showing something went wrong in the process! Then, it's not able to help rectify problem! Next is, Page of 365 app, became BLANK! PLEASE HELP! 31.5.23 This QR Quote scan is terrible.

5. Always cannot scan! Is it there's a certain quota limit??.... it's frustrating! Always unable to work on the SCAN! Pls do something about it! Or else removed it than giving us false hope/reward.I strongly recommend overhauling the app if you want to attract more users.

6. You should consider adding a feedback form button in the app to receive public feedback and make improvements when possible." Please update the food and drink options in the calorie tracker.

7. The workout that is being auto detected is not able to sync with the MVPA data.

8. I'm not able to use my Samsung Watch5 and am forced to carry an additional Axtro tracker.

9. And the scanning function is way off most of the times..πŸ˜”Unstable App! App crashes the moment I select Samsung Health as my tracker.

10. ThanksIt doesn't sync well with third party tracker.

11. I use Samsung Watch and the app seems only able to sync the step.

Steps to Troubleshoot & Fix Healthy 365 Issues

1. Fix Healthy 365 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Healthy 365: Restarting the app will resolve most errors.
  2. Update the Healthy 365 App. Here is how:
    1. On Android goto PlayStore » Search for "Healthy 365" » Open Healthy 365 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Healthy 365 » click "UPDATE".
  3. Clear Healthy 365 app cache: Clearing cached data will force your app to retrieve the latest data directly from Healthy 365 servers.
    1. On Android, goto Settings » Apps » Select "Healthy 365" » click Storage » click "Clear Cache".
  4. Check Healthy 365 app permissions. If any of these permissions required to use your device's features are disenabled, Healthy 365 might not work.
  5. Uninstall and reinstall Healthy 365. If nothing else has worked, completely uninstall Healthy 365 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Healthy 365 not working


2. Fix Healthy 365 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Healthy 365 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Healthy 365 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Healthy 365 may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I use Huawei health app. But my health show "something went wrong"

    β€” by Ethan wong 3 weeks ago

  • Why is the healthy 365 app resister less steps count when using Huawei GT 4 watch

    β€” by Thomas law 3 weeks ago

  • Healthy365 apps cannot scan healthy drink bar code

    β€” by Kuan 3 weeks ago

  • When I login to app, it sends the 4 digits to SMS. However when I enter the 4 digits, it tells me it's expired

    β€” by Chua Wah Wee 4 weeks ago

  • Hi . Ive been having issues with my healthy 365 app lately. Im unable to sync the steps from my watch to the app. If i uninstall and then install will I lose my health points?

    β€” by Grace 1 month ago

  • I was unable to scan healthy 365 QR code gotten from purchasing healthier choice food for consecutively 3 days (8-10 Jan 2024). I scanned it right after making purchase so QR code is not expired. The app prompted 'QR code is not valid. Make sure you are scanning a Healthy 365 QR Code'.

    β€” by jasmine 1 month ago

  • One of my NTUC QR code dated 8 Jan from Lequest cannot be scanned.

    β€” by Jaslene Wong 1 month ago

  • The QR code that I just purchase an item cannot be use. After scanning it says QR code has expired.

    β€” by ShanShan 1 month ago

  • Dear sir/madam, This week 26th Dec I help my mother made a my health points redemption for simplygo. But unfortunately I forgot the can ID in I the system is the old card no which i cannot remember. Thus now the new passion card cannot redeem the simplygo rewards at the mrt redemption machine. Do you think u can help me to rectify the problems. The new passion card can ID no is : 8000 2300 0122 0880. My mother name is Tan kok huang. The transaction no for the points redeem is : 231226T93OUSS59. Redemption points is: 3380 points around $22 plus. Thank you for your help, should u need to clarify u can call me or my sister. Our hp no: 93662974 and 92221667. Once again thank you for your help.
    (Sorry the previous email I send got slight error so this email is the corrected one.) Sorry for the inconvenience caused.

    Best regards, Kate chong chia pek

    β€” by Chong chia pek 1 month ago

  • Dear sir/madam,
    This week 26th Dec I help my mother made a my health points redemption for simplygo. But unfortunately I forgot the can ID in I

    the system is the old card no which i cannot remember. Thus now the new passion card cannot redeem the simplygo rewards at the mrt redemption machine. Do you think u can help me to rectify the problems.
    The new passion card can ID no is : 8000 2300 0122 0880.
    My mother name is Tan kok huang.
    The transaction no for the points redeem is : 231226T93OUSS591\
    Redemption points is: 3380 points around $22 plus.
    Thank you for your help, should u need to clarify u can call me or my sister. Our hp no: 93662974 and 92221667. Once again thank you for your help.
    Best regards,
    Kate chong chia pek

    β€” by Chong chia pek 1 month ago

  • Dear Sir/Madam
    Recently I redeemed my steps challenge reward.I could not redeem under EZ Link Card Can ID 8000 2300 0659 8497.So I redeemed under Simply Gro.At point of time I was not under Simply Go.I went to MRT top up Kiosk which I used to do when claiming the reward to the EZ Link Card. However it was not successful.I had to upgrade my Card to Simply Go which was successful.However the reward could not be claimed under Simply Go.
    I visited a Simply Go Kiosk at one of the Bus Interchange.But the reward could no be found.I had also installed Simply Go App but I could not find the way to retrieve the reward.
    Please advise how can the reward be retrieved so that I can add the amount to my EZ Link card (Passion) now upgraded to Simply Go.
    Appreciate kind assistance in this matter.I have up to 16th Jan to claim reward as stated on 365 app.
    Thanks in advance.
    Best Regards
    Yee Tuck Foo S0164170J

    β€” by Yee Tuck Foo 2 months ago

  • Why after sycu, it show something went wrong. I deleted 365 and install again, still the same.

    β€” by Chua Beng Choon 2 months ago

  • Hi, my Healthy365 app is unable to scan the QR code on the receipt of NTUC Fairprice since yesterday.

    β€” by Lin Zheng Wei 2 months ago

  • I have been trying to sync my hiSG to track the record for this monthe on iPhone, but it does not seem to work.

    Kindly advice.

    Thanks
    Soo Khim

    β€” by Lim Soo Khim 2 months ago

  • Dear Sir,

    Last week I made a My Healthpoints Redemption for SimplyGo: CAN ID 8008 1600 1135 6221.

    Unfortunately, I had forgotten the PAssion card had just expired, and I could not claim the SimplyGo rewards at the MRT Redemption machine.

    My new PAssion card is CAN ID 8000 2300 0273 3613.

    Please help me to rectify my error.

    Best regards

    Chia Soo Foo
    HP 87616505

    β€” by Chia Soo Foo 2 months ago

  • The steps registered in health365 is different from apple health in great variety. Example 1st Dec I clocked 13426 steps on apple health but 365 only registered 3041 steps. Also MVPA and Sleep are not updated.

    β€” by Yvonne 2 months ago

  • Why my garmin watch couldn’t sync the mvpa. As steps can sync only

    β€” by Stella Chuah 2 months ago

  • Why my garmin watch couldn’t sync the mvpa. As steps can sync only

    β€” by Stella Chuah 2 months ago

  • Why my garmin watch couldn’t sync the mvpa. As steps can sync only

    β€” by Stella Chuah 2 months ago

  • Unable to log in 365app
    Always asked to log in to your account, even thought filled in all the required information, again, asked to log in to the account.

    β€” by Ho Koon Tong 2 months ago

  • Hi, I was prompted to update my healthy 365 app. After updating, the login page never shows up and keep saying I need to update my app which I already did. I updated since Friday, 24Nov and still unable to login on Saturday, 25Nov. Fyi, I switched off the phone on 24Nov night and switch on again on 25Nov.

    I have a $5 HPB voucher which expired on Saturday, 25Nov which I can't use as I am not able to login.

    Can you reinstate the $5 HPB voucher to my account as it's not the customer's fault for not utilising on the expiry date due to your system glitch?

    Thank you.

    β€” by Wendy Tan 3 months ago

  • Hi, I have tried your AI support, but my problem was not solved.
    I have migrated to a new phone. However, could not get Healthy 365 going. After loading the app on my new phone, the app displays a blank screen after showing the Heathly 365 logo briefly in the middle of the screen. Please help. Thanks

    β€” by Lim Na 3 months ago

  • Why is my apps always show something went wrong try again most of the time in my iPhone and I can only sync my steps but I cannot sync my sleep

    β€” by Lai Keng Wai 3 months ago

  • Whenever I sync, I get the message , β€œsomething went wrong” (no β€œOops!”). I get results for Steps and MPVA but no Sleep results. According to 365, I haven’t slept at all since 10th November! Please help. I have tried everything I can think of, deleting 365 app, switching of IPhone, switching off Tempo 4C, switching of my router and Bluetooth but nothing worked (except that I don’t get the β€œOops!” Any more.

    β€” by Michael Peacock 3 months ago

  • Step count not working probably since 16 Oct 2023. Some days register count but not accurate and some days no record at all.

    β€” by TracyW 4 months ago

  • My healthy365 app has not been registering my mvpa with my Fitbit app for the past 2 days and I've been losing points as a result. How do I fix this?

    β€” by Janice 4 months ago

  • Recently, I had changed to a new phone. I installed the Healthy 365 mobile app but when open, it showed a white blank screen. I tried uninstall it and install it again but still remain the same problem of blank screen when open it. Pls check. thanks.

    β€” by NG YONG CHIANG 4 months ago

  • I tries to redeem my healthy 365 points for my transitlink card. apparently it cannot be done. the old card was return at the kiosk when i activated my new card. Now, those hard work that was put in to collect the points cannot be link to the new card. Please advise how to go about to get my new card link to the rewards redemption. Thanks and regards

    β€” by Mrs Lily Wong 5 months ago

  • Hi..sir/mam
    Can you please help assist me,my handphone when login to app, it keep log out..and I have been uninstall the app at old phone..it is been few month ago..please help assist on this matter ..thank you

    β€” by Ivan Ha 5 months ago

  • Been trying to login to my account. However, it keeps showing 'Something went wrong. Please try again'. Tried uninstall and re-install, but still doesn't work.

    β€” by VYVYAN NG 5 months ago

  • Hi, this morning I was prompt to sign in. I did but was told something went wrong to try again . Please help & advise. Thank you.

    β€” by Lee Wai Chun 5 months ago

  • Hi,

    Iam unable to log in to my account.
    I was not able to check in to my scheduled workout today.

    Could you help me look into this, pls

    β€” by DanDeogracias 5 months ago

  • Cannot sign-in using NRIC/Mobile and also singpass

    β€” by LEE KOK CHONG 5 months ago

  • My wife and I are suddenly disabled from logging in to Healthy 365 today. U installed and reinstalled, but still unabled.
    Please enlighten and assist.
    Charlie Chan & Dolly Lee

    β€” by Charlie Chan 5 months ago

  • Unable to login to app as there are upcoming class. Tried all methods that AI had suggested and still cannot sign in. Kindly look into it ASAP

    β€” by Tan Ying Ling 5 months ago

  • I have made a purchase on 11/08/2023 at Pa Sat Sengkang tea O kongsong and the receipt is not clearly shown the ink is blur. Cannot scan the QR code please kindly advise. Same as some purchased made at some FairPrice QR cannot scan too

    β€” by Low Peng Soon 6 months ago

  • I’m enquiring for my mom apps. I have tried reinstalling the apps many time, us another iPhone. Different method of registering directly or using Singpass. Every time I log into her account the user health point and reward screen for a few second then screen goes white. I tried but I cannot proceed and then the apps shut down by itself

    β€” by Ernie Chan 6 months ago

  • Healthy 365 cannot be accessed. Even after deletion and reinstall, still cannot access after entering ID and handphone

    β€” by Liang Hiam Wee 6 months ago

  • Unable to access to the apps. Screen disappeared in less than 1 minutes.

    β€” by Lee voon min 7 months ago

  • Unable to access to the apps. Screen disappeared in less than 1 minutes.

    β€” by Lee voon min 7 months ago

  • Cannot access my 365 app. Click on app and it does not go into the page for me to view events

    β€” by Bay Sok Hiang 7 months ago

  • Tried logging in to my account , able to receive otp. After keying otp.. seen the screen for 1 min being kick out again..

    Message state that my account inactive..

    β€” by Tay Siew Lian 7 months ago

  • Hi,
    I am not able to register for your Healthy 365 programs. Please release it so that I can register soon! Thank you,

    β€” by Marjorie 8 months ago

  • Unable to synch iPhone Health tracker app with Healthy 365 app.

    Have rebooted multiple times and with internet connection.

    Please update bug resolution. Thank you

    β€” by YY Sit 9 months ago

  • Healthy 365 just stop running on my Huawei HMS yesterday!

    β€” by Lye Fei 11 months ago

  • hello. my Healthy 365 is linked to my old number, hence i can't log in to the Healthy 365 as the OTP is sent to my old number.

    β€” by Christy Ong 11 months ago

  • Delete my account permanently

    β€” by Palwasha Noor 1 year ago

  • I CANNOT LOG IN MY HEALTHY 365, IT SAID I ALREADY HAVE AN ACCOUNT WITH IT. I INPUT MY MOBILE AND IC, YET CANNOT LOG INTO IT. PLEASE ADVISE!

    β€” by WONG LEONG TENG 1 year ago

  • Not been able to access the app since Jan. It linked me to my Singpass app but it just stop there. There's already Singpass app in my hp but it kept asking me to download. Already tried updating and reinstalling healthy 365 but it still didn't work?!
    Please help to rectify this issue ASAP and keep me informed. Thank u!

    β€” by Christina 1 year ago

  • There is problem to synchronize the HPB watch with my hand phone on 08 Feb 2023. I can't sync my completed steps. Please advise.

    β€” by Ding Lik Sing 1 year ago

  • Its already been 2 days that i could not log in into the app and all the points i accumulate are not able to sync into the app

    β€” by Mohamed Shafari 1 year ago

  • My app 365 is suddenly unable to login. I recently changed my id address. Wonder it is the root cause?

    β€” by Wen Si Wei 1 year ago

  • KEY IN DETAILS TO SIGN IN AND KEEP RECEIVING OTP BUT PAGE DID NOT NAVIGATE TO KEY IN OTP AND KEEP PROMPTING SOMETHING WENT WRONG

    β€” by Norliza Ibrahim 1 year ago

  • Cannot sign in. Error message: something went wrong. Please try again later. It had been more then 4hrs

    β€” by Lee Soek Kum 1 year ago

  • Healthy 365 gives this message "Something went wrong please try again" All the time. I uninstall and reinstall the app. Now I cannot retrieve Myinfo from Singpass. I get the same error message. 3 days now. My steps and MVPA not captured for 3 days already. Have tried all trouble shooting recommendation without success. My Fitbit app is working fine.

    β€” by Anthony Chitty 1 year ago

  • Try to sign in to my app today either with password or singpass. Both not working. Please help.

    β€” by Tham Kah Wai 1 year ago

  • Hi I am unable to log in to my health365. Error msg stated NRIC invalid. Try to register to Singpass, it stated NRIC already registered.

    β€” by Nursyazwani Ab jamil 1 year ago

  • i cant log in app, nric already in use

    β€” by Lee Jun zhang 1 year ago

  • Hi, this is not complaint. I can not log in to my 365 health app because I changed my mobile #. How can you can help

    β€” by HAI-NI MONZOLIN 1 year ago

  • I tried to sign in to my Healthy 365 account via phone app. It prompted please enter a valid NRIC and Mobile Number. How do I log in?

    β€” by Muhammad Faizal Bin Ahamad Jaffar 1 year ago

  • I can’t login my 365 healthy account , please assist , show already register but I can’t login with my Fin and HP number .

    β€” by Yeo Gen Chin 1 year ago

  • I can’t login my 365 healthy account , please assist , show already register but I can’t login with my Fin and HP number .

    β€” by Yeo Gen Chin 1 year ago

  • I can’t login my 365 healthy account , please assist , show already register but I can’t login with my Fin and HP number .

    β€” by Yeo Gen Chin 1 year ago

  • Try to sign up an account via singpass, however when the system retrieved my data, it says my NRIC have already been used. I cant log in with my NRIC and HP number too. Please help me. Possible to email back to me asap

    β€” by Han seng 1 year ago

  • I’m unable to log in.

    β€” by Anne Mendoza 1 year ago

  • i cant verified my account using singpass

    β€” by Mohamad Azrul Hisyam Bin Mohd Amin 1 year ago

  • I cannot log in to the Healthy 365 app as registeted my hp number is no longer in use. Try to re-register but was rejected as app mentioned i am already registered as the NRIC is link to my old hp number. Please advise how do i re-register with my new hp number?

    β€” by Angeline 1 year ago

  • I can’t login my 365 healthy account , please assist , show already register but I can’t login with my IC and HP number .

    β€” by Zeng Ye 1 year ago

  • i could not log in to my Heslth365 app due the handphone number which i registered previously is no longer in use. i need to update the details, to change the number to my new handphone number

    β€” by Fong Wei Jian 1 year ago

  • I changed my Singapass Mobile Number and now I cannot log in. I changed my number in HealthHub and in Singapss accounts but still cannot log in Health365 app. I reinstall the app but still appears the same problem.

    β€” by Zhenya 1 year ago

  • I can’t login due to phone number is change

    β€” by Lew Huey Jing 1 year ago

  • I can’t login due to phone number is change

    β€” by Lew Huey Jing 1 year ago

  • My log in failed, keep asking for 'valid nric no.'

    β€” by Lim Siew Hong 1 year ago

  • Unable to log in or create account, NRIC already linked to a account but unable to log in with NRIC and mobile number. Please help, thank you!

    β€” by Teo Chee Wee Kelvin 1 year ago

  • i cannot log in into the Healthy365 app with my NRIC and mobile number.

    β€” by Ni Min Ang 1 year ago

  • Not able to login. Kept prompting to login again and again

    β€” by Tay Geok Hoon 1 year ago

  • Hi,
    after login the OTP were not receiving.
    thanks

    β€” by Raymond Wong 1 year ago

  • I have my account and lost my phone and number, so i used my boyfriend's ic number and my new phone number to register again.Now singpass ID is needed, i cant use the app anymore

    β€” by Carmi 1 year ago

  • Unable to login as keep shown wrong password or Nric

    β€” by Alvin 1 year ago

  • I would like to delete my healthy 365 account & app.

    β€” by Zheng Xuan 1 year ago

  • I cannot login healthy 365, because my before handphone number no use, I also long time no login, now I want login, but phone number expired,

    β€” by WANG LONGWEN 1 year ago

  • Why I can’t login 365app

    β€” by LI ZHENGLI 1 year ago

  • Hi, I unable to sync my Samsung health with 365. As well as my husband phone. Pls help check with the system any issued ?

    β€” by Lim See Kim 1 year ago

  • I'm helping my mum to register the healthy 365 app account. Can't register the account using the app. Error message showing "This NRIC/FIN seems to be in use already"
    Don't think my mum register before

    β€” by LOO KAI SIEW 1 year ago

  • Cannot login in acc Message show ID Number already used

    β€” by Chandran Subramaniam 1 year ago

  • I have problem to login to healthy 365 app

    β€” by Chee Beng Guat 1 year ago

  • Hi, unable to login with my mobile number.

    When trying to sign up, i am prompted with "NRIC" already in used.

    β€” by Mathieu Deprat 1 year ago

  • Can't login it says it says need valid nric and number . Help.

    β€” by Lim 1 year ago

  • I am unable to sign in to my healthy365 account as the prompt says that my nric/phone number is not valid. However when I try to sign up, they say my nric is already in use.

    β€” by Li Fengxu 1 year ago

  • invalid nric

    β€” by roxanne 1 year ago

  • I am unable to sign in to my healthy365 account as the prompt says that my nric/phone number is not valid. However when I try to sign up, they say my nric is already in use.

    β€” by Helen Liu 1 year ago

  • Hi, I have changed my phone number but I cannot log in to my account as my account is registered under my previous phone number, how do I log in under my new phone number, Thanks

    β€” by Ng Ting Hua 1 year ago

  • I can't login. Enter valid NRIC or mobile number error code

    β€” by Nuraini 1 year ago

  • Cannot login with my NRIC and mobile. How can I reset? thanks

    β€” by Chai Kian Teck 1 year ago

  • Hello, when I try to login it says invalid but when I try to sign up it says NRIC has been taken so I can’t login/sign up

    β€” by Kyra Tan 1 year ago

  • I tried to log in after not using it for a while. I am unable to log in as it says pls enter valid FIN/NRIC or number. Pls advise. Thank you

    β€” by Aisyah Ibrahim 1 year ago

  • i have previously set up an account with my old phone number and cannot access it now. could you please change my phone number to the current one in the next email. thank you

    β€” by carrie 1 year ago

  • unable to sign in
    my IC is S1762256
    my hp is 98311331

    β€” by Tan Ongg Seng 1 year ago

  • I cancelled my old number and having troubles to change my number on my 365 app. Please advise.

    β€” by Sheryl 1 year ago

  • I can't login in and keep on asking me to sign in and can't be login in the few days

    β€” by Phan Loo Meng 1 year ago

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