Published by Health Promotion Board on Jun 21, 2023

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About Healthy 365

1. Healthy 365 is a mobile application by the Health Promotion Board (HPB) Singapore which aims to encourage users to adopt a healthier lifestyle.

2. Through the use of gamification and rewards, users are encouraged to sign up for in-app challenges and health programmes to earn Healthpoints.

3. The app seamlessly pairs with fitness tracking devices to help users log their daily steps count and amount of time spent on active exercises.

4. Users can also scan QR codes via the app to earn Healthpoints when they purchase healthier meals, drinks and groceries from participating partners.

Healthy 365 Customer Insights

1. Both parties (Samsung and Heathly365) blame each other, taking no responsibilities and no actions.Not expecting the best of usability, but can you do one basic add on... Please allow user to be able to "select all" with the notifications and choose "read" or "delete"... And give long-press capability to select what to delete as another choice.

2. Otherwise, the app will mostly be stuck on the stage of syncing, with the circle spinning endlessly...Buggy and frustrating experience, appears to randomly log out which is especially frustrating considering elderly might not be able to complete the login by themselves each time.

3. I'm sure you can expect a low quality tracker to last 2 years :)It doesn't help to retrieve despite log in singpass.

4. Juz kept showing something went wrong in the process! Then, it's not able to help rectify problem! Next is, Page of 365 app, became BLANK! PLEASE HELP! 31.5.23 This QR Quote scan is terrible.

5. Always cannot scan! Is it there's a certain quota limit??.... it's frustrating! Always unable to work on the SCAN! Pls do something about it! Or else removed it than giving us false hope/reward.I strongly recommend overhauling the app if you want to attract more users.

6. You should consider adding a feedback form button in the app to receive public feedback and make improvements when possible." Please update the food and drink options in the calorie tracker.

7. The workout that is being auto detected is not able to sync with the MVPA data.

8. I'm not able to use my Samsung Watch5 and am forced to carry an additional Axtro tracker.

9. And the scanning function is way off most of the times..πŸ˜”Unstable App! App crashes the moment I select Samsung Health as my tracker.

10. ThanksIt doesn't sync well with third party tracker.

11. I use Samsung Watch and the app seems only able to sync the step.

Steps to Troubleshoot & Fix Healthy 365 Issues

1. Fix Healthy 365 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Healthy 365: Restarting the app will resolve most errors.
  2. Update the Healthy 365 App. Here is how:
    1. On Android goto PlayStore » Search for "Healthy 365" » Open Healthy 365 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Healthy 365 » click "UPDATE".
  3. Clear Healthy 365 app cache: Clearing cached data will force your app to retrieve the latest data directly from Healthy 365 servers.
    1. On Android, goto Settings » Apps » Select "Healthy 365" » click Storage » click "Clear Cache".
  4. Check Healthy 365 app permissions. If any of these permissions required to use your device's features are disenabled, Healthy 365 might not work.
  5. Uninstall and reinstall Healthy 365. If nothing else has worked, completely uninstall Healthy 365 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Healthy 365 not working

2. Fix Healthy 365 Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Healthy 365 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Healthy 365 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Healthy 365 may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I tries to redeem my healthy 365 points for my transitlink card. apparently it cannot be done. the old card was return at the kiosk when i activated my new card. Now, those hard work that was put in to collect the points cannot be link to the new card. Please advise how to go about to get my new card link to the rewards redemption. Thanks and regards

    β€” by Mrs Lily Wong 3 weeks ago

  • Hi..sir/mam
    Can you please help assist me,my handphone when login to app, it keep log out..and I have been uninstall the app at old is been few month ago..please help assist on this matter ..thank you

    β€” by Ivan Ha 3 weeks ago

  • Been trying to login to my account. However, it keeps showing 'Something went wrong. Please try again'. Tried uninstall and re-install, but still doesn't work.

    β€” by VYVYAN NG 3 weeks ago

  • Hi, this morning I was prompt to sign in. I did but was told something went wrong to try again . Please help & advise. Thank you.

    β€” by Lee Wai Chun 3 weeks ago

  • Hi,

    Iam unable to log in to my account.
    I was not able to check in to my scheduled workout today.

    Could you help me look into this, pls

    β€” by DanDeogracias 3 weeks ago

  • Cannot sign-in using NRIC/Mobile and also singpass

    β€” by LEE KOK CHONG 3 weeks ago

  • My wife and I are suddenly disabled from logging in to Healthy 365 today. U installed and reinstalled, but still unabled.
    Please enlighten and assist.
    Charlie Chan & Dolly Lee

    β€” by Charlie Chan 3 weeks ago

  • Unable to login to app as there are upcoming class. Tried all methods that AI had suggested and still cannot sign in. Kindly look into it ASAP

    β€” by Tan Ying Ling 3 weeks ago

  • I have made a purchase on 11/08/2023 at Pa Sat Sengkang tea O kongsong and the receipt is not clearly shown the ink is blur. Cannot scan the QR code please kindly advise. Same as some purchased made at some FairPrice QR cannot scan too

    β€” by Low Peng Soon 1 month ago

  • I’m enquiring for my mom apps. I have tried reinstalling the apps many time, us another iPhone. Different method of registering directly or using Singpass. Every time I log into her account the user health point and reward screen for a few second then screen goes white. I tried but I cannot proceed and then the apps shut down by itself

    β€” by Ernie Chan 1 month ago

  • Healthy 365 cannot be accessed. Even after deletion and reinstall, still cannot access after entering ID and handphone

    β€” by Liang Hiam Wee 1 month ago

  • Unable to access to the apps. Screen disappeared in less than 1 minutes.

    β€” by Lee voon min 2 months ago

  • Unable to access to the apps. Screen disappeared in less than 1 minutes.

    β€” by Lee voon min 2 months ago

  • Cannot access my 365 app. Click on app and it does not go into the page for me to view events

    β€” by Bay Sok Hiang 2 months ago

  • Tried logging in to my account , able to receive otp. After keying otp.. seen the screen for 1 min being kick out again..

    Message state that my account inactive..

    β€” by Tay Siew Lian 2 months ago

  • Hi,
    I am not able to register for your Healthy 365 programs. Please release it so that I can register soon! Thank you,

    β€” by Marjorie 3 months ago

  • Unable to synch iPhone Health tracker app with Healthy 365 app.

    Have rebooted multiple times and with internet connection.

    Please update bug resolution. Thank you

    β€” by YY Sit 4 months ago

  • Healthy 365 just stop running on my Huawei HMS yesterday!

    β€” by Lye Fei 6 months ago

  • hello. my Healthy 365 is linked to my old number, hence i can't log in to the Healthy 365 as the OTP is sent to my old number.

    β€” by Christy Ong 6 months ago

  • Delete my account permanently

    β€” by Palwasha Noor 7 months ago


    β€” by WONG LEONG TENG 7 months ago

  • Not been able to access the app since Jan. It linked me to my Singpass app but it just stop there. There's already Singpass app in my hp but it kept asking me to download. Already tried updating and reinstalling healthy 365 but it still didn't work?!
    Please help to rectify this issue ASAP and keep me informed. Thank u!

    β€” by Christina 7 months ago

  • There is problem to synchronize the HPB watch with my hand phone on 08 Feb 2023. I can't sync my completed steps. Please advise.

    β€” by Ding Lik Sing 7 months ago

  • Its already been 2 days that i could not log in into the app and all the points i accumulate are not able to sync into the app

    β€” by Mohamed Shafari 7 months ago

  • My app 365 is suddenly unable to login. I recently changed my id address. Wonder it is the root cause?

    β€” by Wen Si Wei 7 months ago


    β€” by Norliza Ibrahim 7 months ago

  • Cannot sign in. Error message: something went wrong. Please try again later. It had been more then 4hrs

    β€” by Lee Soek Kum 7 months ago

  • Healthy 365 gives this message "Something went wrong please try again" All the time. I uninstall and reinstall the app. Now I cannot retrieve Myinfo from Singpass. I get the same error message. 3 days now. My steps and MVPA not captured for 3 days already. Have tried all trouble shooting recommendation without success. My Fitbit app is working fine.

    β€” by Anthony Chitty 7 months ago

  • Try to sign in to my app today either with password or singpass. Both not working. Please help.

    β€” by Tham Kah Wai 7 months ago

  • Hi I am unable to log in to my health365. Error msg stated NRIC invalid. Try to register to Singpass, it stated NRIC already registered.

    β€” by Nursyazwani Ab jamil 7 months ago

  • i cant log in app, nric already in use

    β€” by Lee Jun zhang 7 months ago

  • Hi, this is not complaint. I can not log in to my 365 health app because I changed my mobile #. How can you can help

    β€” by HAI-NI MONZOLIN 7 months ago

  • I tried to sign in to my Healthy 365 account via phone app. It prompted please enter a valid NRIC and Mobile Number. How do I log in?

    β€” by Muhammad Faizal Bin Ahamad Jaffar 7 months ago

  • I can’t login my 365 healthy account , please assist , show already register but I can’t login with my Fin and HP number .

    β€” by Yeo Gen Chin 7 months ago

  • I can’t login my 365 healthy account , please assist , show already register but I can’t login with my Fin and HP number .

    β€” by Yeo Gen Chin 7 months ago

  • I can’t login my 365 healthy account , please assist , show already register but I can’t login with my Fin and HP number .

    β€” by Yeo Gen Chin 7 months ago

  • Try to sign up an account via singpass, however when the system retrieved my data, it says my NRIC have already been used. I cant log in with my NRIC and HP number too. Please help me. Possible to email back to me asap

    β€” by Han seng 8 months ago

  • I’m unable to log in.

    β€” by Anne Mendoza 8 months ago

  • i cant verified my account using singpass

    β€” by Mohamad Azrul Hisyam Bin Mohd Amin 8 months ago

  • I cannot log in to the Healthy 365 app as registeted my hp number is no longer in use. Try to re-register but was rejected as app mentioned i am already registered as the NRIC is link to my old hp number. Please advise how do i re-register with my new hp number?

    β€” by Angeline 8 months ago

  • I can’t login my 365 healthy account , please assist , show already register but I can’t login with my IC and HP number .

    β€” by Zeng Ye 8 months ago

  • i could not log in to my Heslth365 app due the handphone number which i registered previously is no longer in use. i need to update the details, to change the number to my new handphone number

    β€” by Fong Wei Jian 8 months ago

  • I changed my Singapass Mobile Number and now I cannot log in. I changed my number in HealthHub and in Singapss accounts but still cannot log in Health365 app. I reinstall the app but still appears the same problem.

    β€” by Zhenya 8 months ago

  • I can’t login due to phone number is change

    β€” by Lew Huey Jing 8 months ago

  • I can’t login due to phone number is change

    β€” by Lew Huey Jing 8 months ago

  • My log in failed, keep asking for 'valid nric no.'

    β€” by Lim Siew Hong 8 months ago

  • Unable to log in or create account, NRIC already linked to a account but unable to log in with NRIC and mobile number. Please help, thank you!

    β€” by Teo Chee Wee Kelvin 8 months ago

  • i cannot log in into the Healthy365 app with my NRIC and mobile number.

    β€” by Ni Min Ang 8 months ago

  • Not able to login. Kept prompting to login again and again

    β€” by Tay Geok Hoon 8 months ago

  • Hi,
    after login the OTP were not receiving.

    β€” by Raymond Wong 8 months ago

  • I have my account and lost my phone and number, so i used my boyfriend's ic number and my new phone number to register again.Now singpass ID is needed, i cant use the app anymore

    β€” by Carmi 8 months ago

  • Unable to login as keep shown wrong password or Nric

    β€” by Alvin 8 months ago

  • I would like to delete my healthy 365 account & app.

    β€” by Zheng Xuan 8 months ago

  • I cannot login healthy 365, because my before handphone number no use, I also long time no login, now I want login, but phone number expired,

    β€” by WANG LONGWEN 8 months ago

  • Why I can’t login 365app

    β€” by LI ZHENGLI 8 months ago

  • Hi, I unable to sync my Samsung health with 365. As well as my husband phone. Pls help check with the system any issued ?

    β€” by Lim See Kim 8 months ago

  • I'm helping my mum to register the healthy 365 app account. Can't register the account using the app. Error message showing "This NRIC/FIN seems to be in use already"
    Don't think my mum register before

    β€” by LOO KAI SIEW 9 months ago

  • Cannot login in acc Message show ID Number already used

    β€” by Chandran Subramaniam 9 months ago

  • I have problem to login to healthy 365 app

    β€” by Chee Beng Guat 9 months ago

  • Hi, unable to login with my mobile number.

    When trying to sign up, i am prompted with "NRIC" already in used.

    β€” by Mathieu Deprat 9 months ago

  • Can't login it says it says need valid nric and number . Help.

    β€” by Lim 9 months ago

  • I am unable to sign in to my healthy365 account as the prompt says that my nric/phone number is not valid. However when I try to sign up, they say my nric is already in use.

    β€” by Li Fengxu 9 months ago

  • invalid nric

    β€” by roxanne 9 months ago

  • I am unable to sign in to my healthy365 account as the prompt says that my nric/phone number is not valid. However when I try to sign up, they say my nric is already in use.

    β€” by Helen Liu 9 months ago

  • Hi, I have changed my phone number but I cannot log in to my account as my account is registered under my previous phone number, how do I log in under my new phone number, Thanks

    β€” by Ng Ting Hua 9 months ago

  • I can't login. Enter valid NRIC or mobile number error code

    β€” by Nuraini 10 months ago

  • Cannot login with my NRIC and mobile. How can I reset? thanks

    β€” by Chai Kian Teck 10 months ago

  • Hello, when I try to login it says invalid but when I try to sign up it says NRIC has been taken so I can’t login/sign up

    β€” by Kyra Tan 10 months ago

  • I tried to log in after not using it for a while. I am unable to log in as it says pls enter valid FIN/NRIC or number. Pls advise. Thank you

    β€” by Aisyah Ibrahim 10 months ago

  • i have previously set up an account with my old phone number and cannot access it now. could you please change my phone number to the current one in the next email. thank you

    β€” by carrie 10 months ago

  • unable to sign in
    my IC is S1762256
    my hp is 98311331

    β€” by Tan Ongg Seng 10 months ago

  • I cancelled my old number and having troubles to change my number on my 365 app. Please advise.

    β€” by Sheryl 10 months ago

  • I can't login in and keep on asking me to sign in and can't be login in the few days

    β€” by Phan Loo Meng 10 months ago

  • Hi. I've changed my mobile number and somehow i cannot log in to Healthy 365 app after reinstalling it. May i know what must i do?

    β€” by Mas 10 months ago

  • I tried to login to my health 365 account but got the message: invalid nric or handphone number. What can I do to login?

    β€” by Yuen boon pin 10 months ago

  • Hello.

    I previous phone number has expired and hence please kindly help me to update system in order for my new phone number to receive OTP so that i am able to use this app to book for classes. Was unable to change the phone number from my end as the OTP for security purposes is still sending to the expired phone number. Thanks for your help

    β€” by Loo Jing Ying 10 months ago

  • My number has changed, so kindly help me to update system for me to log in.

    β€” by Lock Lichyn 10 months ago

  • please assit to me login & sign up issue. When I login can't login and then sign up aslo show my FIN number already used.

    β€” by Aung Paing Khant 11 months ago

  • Hi, the system shows that my NRIC is in use already but this is my first time creating the account and want to join the challenge. Please help.

    Look forward to a reply.

    β€” by LAN QIU LAN 11 months ago

  • Hello.
    My number has changed, so kindly help me to update system for me to log in. in order for me to use this app to book for classes.

    Appreciate your respond, thank you.

    β€” by Ho Hwee Hsien 11 months ago

  • May I reset my phone number

    β€” by LEE YOON FOO 11 months ago

  • May I reset my phone number

    β€” by LEE YOON FOO 11 months ago

  • Not complaint, i have problem log in 365, i try to log in with my IC but it stated in use, can i change my mobile no instead?thanks

    β€” by Lai yin yin 11 months ago

  • Change Ph number

    β€” by sawlamon 11 months ago

  • yes

    β€” by sawlamon 11 months ago

  • Hi, I am not able to login to my account using the Healthy 365 app on my mobile.

    β€” by Chua Yong Peng 11 months ago

  • I put in the correct NRIC number and phone number but the app put that its invalid/ already in use.

    β€” by Nur Atikah Abdullah 11 months ago

  • I want to login in Pakistan as i Have Axtro Band. Kindly suggest me how to connect my band.

    β€” by Babar 11 months ago

  • Im unable to log in using my new mobile no.
    Lost my old hp and my old number.
    Please help,thks

    β€” by Rahimah Bte Ramlan 11 months ago

  • I can't log into the healthy 365 app
    Because I changed my phone number a few months ago
    I can't receive verification PIN

    β€” by Ang Qi Ninn Reyna 11 months ago

  • Displayed healthpoints on main page is different when redeeming

    β€” by Jolene 11 months ago

  • I can’t login to the app. When I try registering again, it says my NRIC has been used

    β€” by Xiuhuan Su 11 months ago

  • I can’t log in due to phone number has change.

    β€” by Sharifah 11 months ago

  • NO complaint. want to know the different between normal step and set the walking step in term of point

    β€” by yong seng 11 months ago

  • Can't register, said fin already used

    β€” by Loh Siew peng 11 months ago

  • cannot login due to changed phone number

    β€” by chew jing quan 11 months ago

  • cannot login due to changed phone number

    β€” by chew jing quan 11 months ago

  • Hi!

    I am trying to log in to healthy 365 app and it says 'please enter a valid NRIC or phone number' even though my NRIC and phone number is correct. When I try to sign up it then says that the NRIC number is already in use. May i enquire how to resolve this issue?

    β€” by Abigail Poh 11 months ago

  • I cannot login

    β€” by Yahati Binte Haji 11 months ago

  • I have apps but,I can't login.thankbyou

    β€” by Yahati Binte Haji 11 months ago

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