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Why should I report an Issue with Healthy 365?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Health Promotion Board to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Healthy 365
1. Healthy 365 is a mobile application by the Health Promotion Board (HPB) Singapore which aims to encourage users to adopt a healthier lifestyle.
2. Through the use of gamification and rewards, users are encouraged to sign up for in-app challenges and health programmes to earn Healthpoints.
3. The app seamlessly pairs with fitness tracking devices to help users log their daily steps count and amount of time spent on active exercises.
4. Users can also scan QR codes via the app to earn Healthpoints when they purchase healthier meals, drinks and groceries from participating partners.
Healthy 365 Customer Insights
1. Both parties (Samsung and Heathly365) blame each other, taking no responsibilities and no actions.Not expecting the best of usability, but can you do one basic add on... Please allow user to be able to "select all" with the notifications and choose "read" or "delete"... And give long-press capability to select what to delete as another choice.
2. Otherwise, the app will mostly be stuck on the stage of syncing, with the circle spinning endlessly...Buggy and frustrating experience, appears to randomly log out which is especially frustrating considering elderly might not be able to complete the login by themselves each time.
3. I'm sure you can expect a low quality tracker to last 2 years :)It doesn't help to retrieve despite log in singpass.
4. Juz kept showing something went wrong in the process! Then, it's not able to help rectify problem! Next is, Page of 365 app, became BLANK! PLEASE HELP! 31.5.23 This QR Quote scan is terrible.
5. Always cannot scan! Is it there's a certain quota limit??.... it's frustrating! Always unable to work on the SCAN! Pls do something about it! Or else removed it than giving us false hope/reward.I strongly recommend overhauling the app if you want to attract more users.
6. You should consider adding a feedback form button in the app to receive public feedback and make improvements when possible." Please update the food and drink options in the calorie tracker.
7. The workout that is being auto detected is not able to sync with the MVPA data.
8. I'm not able to use my Samsung Watch5 and am forced to carry an additional Axtro tracker.
9. And the scanning function is way off most of the times..😔Unstable App! App crashes the moment I select Samsung Health as my tracker.
10. ThanksIt doesn't sync well with third party tracker.
11. I use Samsung Watch and the app seems only able to sync the step.
Steps to Troubleshoot & Fix Healthy 365 Issues
1. Fix Healthy 365 Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Healthy 365: Restarting the app will resolve most errors.
- Update the Healthy 365 App. Here is how:
- On Android goto PlayStore » Search for "Healthy 365" » Open Healthy 365 » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Healthy 365 » click "UPDATE".
- Clear Healthy 365 app cache: Clearing cached data will force your app to retrieve the latest data directly from Healthy 365 servers.
- On Android, goto Settings » Apps » Select "Healthy 365" » click Storage » click "Clear Cache".
- Check Healthy 365 app permissions. If any of these permissions required to use your device's features are disenabled, Healthy 365 might not work.
- Uninstall and reinstall Healthy 365. If nothing else has worked, completely uninstall Healthy 365 then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Healthy 365 not working
2. Fix Healthy 365 Server issues & Internet Connection
- Check network connection: An unstable Internet will make Healthy 365 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Healthy 365 not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Healthy 365 may not be able to connect to the Internet when running in the background.
Reported Issues
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My traacker does not hold charge i.e. battery goes flat immediately after charging. Request to change tracker.
— by Tan Ean Teng 2 years ago -
I registered before my starhub number 81469062 this number was expired ready can I change the new number to register again this number 89172368 tanx
— by Resme f lasap 2 years ago -
I am overseas and could not receive the verification code for my app while my husband is able to. Please advise what I can do. Thanks
— by See Huey Yi 2 years ago -
I used healthy points to redeem transitlink , but I went to my rewards and didn't see it, it's gone
— by LIM MUI TIANG 2 years ago -
How to sign up in healthy 365 app in Pakistan.
???— by Muhammad Zubair 2 years ago -
I need to change my mobile number.
— by Anthea Low 2 years ago -
I can't log-in into my acc via my ic no. Seems like someone using it. How should I reset.
— by Maimunah 2 years ago -
I have 220 points expiring in 31 May and 30 Jun but your system says that they have expired.
Moreover there is notification to me when the points are going to expire so 8 would I know when.— by Lee Wing Meng 2 years ago -
Im not able to sign up for my healthy 365, always show that my ic no. is already in used in another account. Im afraid that my ic no. is being misused. Pls advise next action
— by Lee Siew Chee 2 years ago -
Im not able to sign in into healthy 365 with my IC number and mobile number.
Always being told my ic no. or hp no. is incorrect. Im afraid someone misused my ic no. to register to healthy 365. Pls advise next action— by Lee Siew Chee 2 years ago -
I cannot receive SMS OTP to claim my voucher and now after sign out cannot sign in due same issu. Please follow up. Thank you.
— by Ng Siew Lian 2 years ago -
OTP Verification. Didn't receive the OTP code via sms.
— by JORIN CHUA 2 years ago -
Recently the national steps challenge app look like having problems. Challenge progress page always showing nothing? No action taken till today, why why why?
— by Lim Choon Hua 2 years ago -
I cant login to this app due to I have changed my phone number
— by Yi Yang Lee 2 years ago -
Please ignore my previous email for unable to sign in
I have managed to sign in and already updated my profile accordingly.
Sorry for any inconvenience it may have caused.
Thanks— by Kok Pei Lam 2 years ago -
Unable to sign in Healthy 365
How can I reset?— by Kok Pei Lam 2 years ago -
Hi, how can I get my faulty tracker replaced as the website to book for appointment seems not working?
— by KOM PEI YEE 2 years ago -
Hi, i would like to check I unable to log in my healthy 365 apps, and I trying to re sign up again also can not, the message error is said I already registered, but I log in have error
— by Karen 2 years ago -
Can I update my phone no to 98833257.
G7659037R is my fin no. And my emails need to update to sktho314@redacted also.— by Tho Siew Khoon 2 years ago -
Hi,
I am unable to sign in as have changed my number since creating the account and cant remember the old number— by M.Nazrudin Bin K M A 3 years ago -
IC number has been changed. Previously the account was created under Work Permit, currently was my IC was converted to PR. Then, apps do not have function to change the IC number.
— by PAING CHEE SHIAN 3 years ago -
Please help delete my Healty 365 account
— by John Zhang 3 years ago -
I am no longer want to use this app and want to delete all my data related to this app. Thank you.
— by Rainy 3 years ago -
How to sync my step to my FitPro watch
— by Angie Lim 3 years ago
