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- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Health Promotion Board to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Healthy 365
1. Healthy 365 is a mobile application by the Health Promotion Board (HPB) Singapore which aims to encourage users to adopt a healthier lifestyle.
2. Through the use of gamification and rewards, users are encouraged to sign up for in-app challenges and health programmes to earn Healthpoints.
3. The app seamlessly pairs with fitness tracking devices to help users log their daily steps count and amount of time spent on active exercises.
4. Users can also scan QR codes via the app to earn Healthpoints when they purchase healthier meals, drinks and groceries from participating partners.
Healthy 365 Customer Insights
1. Both parties (Samsung and Heathly365) blame each other, taking no responsibilities and no actions.Not expecting the best of usability, but can you do one basic add on... Please allow user to be able to "select all" with the notifications and choose "read" or "delete"... And give long-press capability to select what to delete as another choice.
2. Otherwise, the app will mostly be stuck on the stage of syncing, with the circle spinning endlessly...Buggy and frustrating experience, appears to randomly log out which is especially frustrating considering elderly might not be able to complete the login by themselves each time.
3. I'm sure you can expect a low quality tracker to last 2 years :)It doesn't help to retrieve despite log in singpass.
4. Juz kept showing something went wrong in the process! Then, it's not able to help rectify problem! Next is, Page of 365 app, became BLANK! PLEASE HELP! 31.5.23 This QR Quote scan is terrible.
5. Always cannot scan! Is it there's a certain quota limit??.... it's frustrating! Always unable to work on the SCAN! Pls do something about it! Or else removed it than giving us false hope/reward.I strongly recommend overhauling the app if you want to attract more users.
6. You should consider adding a feedback form button in the app to receive public feedback and make improvements when possible." Please update the food and drink options in the calorie tracker.
7. The workout that is being auto detected is not able to sync with the MVPA data.
8. I'm not able to use my Samsung Watch5 and am forced to carry an additional Axtro tracker.
9. And the scanning function is way off most of the times..😔Unstable App! App crashes the moment I select Samsung Health as my tracker.
10. ThanksIt doesn't sync well with third party tracker.
11. I use Samsung Watch and the app seems only able to sync the step.
Steps to Troubleshoot & Fix Healthy 365 Issues
1. Fix Healthy 365 Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Healthy 365: Restarting the app will resolve most errors.
- Update the Healthy 365 App. Here is how:
- On Android goto PlayStore » Search for "Healthy 365" » Open Healthy 365 » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Healthy 365 » click "UPDATE".
- Clear Healthy 365 app cache: Clearing cached data will force your app to retrieve the latest data directly from Healthy 365 servers.
- On Android, goto Settings » Apps » Select "Healthy 365" » click Storage » click "Clear Cache".
- Check Healthy 365 app permissions. If any of these permissions required to use your device's features are disenabled, Healthy 365 might not work.
- Uninstall and reinstall Healthy 365. If nothing else has worked, completely uninstall Healthy 365 then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Healthy 365 not working
2. Fix Healthy 365 Server issues & Internet Connection
- Check network connection: An unstable Internet will make Healthy 365 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Healthy 365 not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Healthy 365 may not be able to connect to the Internet when running in the background.
Reported Issues
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I cancelled my old number and having troubles to change my number on my 365 app. Please advise.
— by Sheryl 2 years ago -
I can't login in and keep on asking me to sign in and can't be login in the few days
— by Phan Loo Meng 2 years ago -
Hi. I've changed my mobile number and somehow i cannot log in to Healthy 365 app after reinstalling it. May i know what must i do?
— by Mas 2 years ago -
I tried to login to my health 365 account but got the message: invalid nric or handphone number. What can I do to login?
— by Yuen boon pin 2 years ago -
Hello.
I previous phone number has expired and hence please kindly help me to update system in order for my new phone number to receive OTP so that i am able to use this app to book for classes. Was unable to change the phone number from my end as the OTP for security purposes is still sending to the expired phone number. Thanks for your help— by Loo Jing Ying 2 years ago -
My number has changed, so kindly help me to update system for me to log in.
— by Lock Lichyn 2 years ago -
please assit to me login & sign up issue. When I login can't login and then sign up aslo show my FIN number already used.
— by Aung Paing Khant 2 years ago -
Hi, the system shows that my NRIC is in use already but this is my first time creating the account and want to join the challenge. Please help.
Look forward to a reply.— by LAN QIU LAN 2 years ago -
Hello.
My number has changed, so kindly help me to update system for me to log in. in order for me to use this app to book for classes.
Appreciate your respond, thank you.— by Ho Hwee Hsien 2 years ago -
May I reset my phone number
— by LEE YOON FOO 2 years ago -
May I reset my phone number
— by LEE YOON FOO 2 years ago -
Not complaint, i have problem log in 365, i try to log in with my IC but it stated in use, can i change my mobile no instead?thanks
— by Lai yin yin 2 years ago -
Change Ph number
— by sawlamon 2 years ago -
yes
— by sawlamon 2 years ago -
Hi, I am not able to login to my account using the Healthy 365 app on my mobile.
— by Chua Yong Peng 2 years ago -
I put in the correct NRIC number and phone number but the app put that its invalid/ already in use.
— by Nur Atikah Abdullah 2 years ago -
I want to login in Pakistan as i Have Axtro Band. Kindly suggest me how to connect my band.
— by Babar 2 years ago -
Im unable to log in using my new mobile no.
Lost my old hp and my old number.
Please help,thks— by Rahimah Bte Ramlan 2 years ago -
I can't log into the healthy 365 app
Because I changed my phone number a few months ago
I can't receive verification PIN— by Ang Qi Ninn Reyna 2 years ago -
Displayed healthpoints on main page is different when redeeming
— by Jolene 2 years ago -
I can’t login to the app. When I try registering again, it says my NRIC has been used
— by Xiuhuan Su 2 years ago -
I can’t log in due to phone number has change.
— by Sharifah 2 years ago -
NO complaint. want to know the different between normal step and set the walking step in term of point
— by yong seng 2 years ago -
Can't register, said fin already used
— by Loh Siew peng 2 years ago -
cannot login due to changed phone number
— by chew jing quan 2 years ago -
cannot login due to changed phone number
— by chew jing quan 2 years ago -
Hi!
I am trying to log in to healthy 365 app and it says 'please enter a valid NRIC or phone number' even though my NRIC and phone number is correct. When I try to sign up it then says that the NRIC number is already in use. May i enquire how to resolve this issue?— by Abigail Poh 2 years ago -
I cannot login
— by Yahati Binte Haji 2 years ago -
I have apps but,I can't login.thankbyou
— by Yahati Binte Haji 2 years ago -
我的帐号不能登陆
— by Kongxuebing 2 years ago -
Healthy 365 My account has been revoked, what should I do?
— by Kongxuebing 2 years ago -
Please reset my account, i input my nric and phone number, but i does not work, i try to create new account, system shows me account exist already. Thx
— by Zhu Xueying 2 years ago -
I can't login to my account using my ic and mobile number. Can you help?
— by Sher 2 years ago -
A0940827
— by Low Yong Soon 2 years ago -
Unable to login..saying incorrect NRIC/phone number
— by Tai Jian Qiang 2 years ago -
I cant use my Healthy 365 apps nor retrieve or restored my particulars
— by Wahidah @ Ivy 2 years ago -
Can't log in,it said my NRIC/FIN is used already.how I'm gonna fix it?
— by Helen kay Siguenza 2 years ago -
How to update new mobile number?
— by Oh Lay Seng 2 years ago -
I cannot log into my Healthy 365 account, please assist
— by Chloe 2 years ago -
I have change my phone number so how can I log into my account ?
— by Ben Teo 2 years ago -
I have change my phone number so how can I log into my account ?
— by Ben Teo 2 years ago -
I have change my phone number so how can I log into my account ?
— by Ben Teo 2 years ago -
Hi, I have changed my phone number but I cannot log in to my account as my account is registered under my previous phone number, how do I log in under my new phone number, Thanks
— by Joshua 2 years ago -
I can't log in.it say Fin already use
— by Obena Jivirli Acabado 2 years ago -
Hi
I am unable to login using my account. Every time I try, it states invalid nric/ phone number and when I try to register, it states that I registered alr. my phone number is 8506 9346. please assist.
thank you— by Fandy 2 years ago -
I am unable to sign in into my healthy 365 app despite the NRIC and mobile number is being keyed in correctly, tried signing up yet says I have registered before
— by LIEW JIA YUN 2 years ago -
Hi, i couldn't log in due to change of phone number. Anyway to slove the iuuse ?
— by Tan Shan Hui 2 years ago -
Hi I cannot login 365 after I key in my ic and phone. Error message invalid nric/phone
— by Joey 2 years ago -
How to reset phone no as not able to access Health 365 , my phone no 94520396
— by Wong Loo Pip 2 years ago -
I can't logged in my HPB app. Trying so many times with OTP too.
— by Norhaidah Johan 2 years ago -
I don't have a health 365 account before however someone has use my NRIC for the acc. Please help me do a total reset of the acc so I could sign up
— by Thenyikang 2 years ago -
i have changed my mobile number, unable to login the app with new mobile no.
— by lee geok hwa 2 years ago -
I cannot login to the APP, the error shows invalid NRIC or phone number, please kindly help reset my account.
— by Jay 2 years ago -
My healthy 365 is registered to my previous mobile 90182084. I wish to delete my healthy 365 account so that I can register with my new mobile number 90588128.
— by Marc Chen 2 years ago -
Please help to update phone number.
Please contact me for more info.— by Ng Weijian 2 years ago -
Please help to update phone number.
Please contact me for more info.— by Ng Weijian 2 years ago -
I can't login by ic n phone
— by Ng shu zhen 2 years ago -
Could not sign in. Had changed mobile phone and number. How to reset since ID no. already in use?
— by Crisann Tan Li Rong 2 years ago -
sir please one I'd open Hello you 1519517727
— by 🔥͢ᴀͥʟᴇͣxͫﮩ٨🖤 2 years ago -
I lost my old number and I need to update to a new mobile number that I currently have, however I cannot update my mobile number thru the app, it needs to send an OTP to my old number which no longer works. I hope you could help me out with this issue. Thank you.
— by John Ralph Mercado 2 years ago -
I gave some problem to login my health365 account
— by Low Ann ling 2 years ago -
Unable to log in after i key in my NRIC and mobile
— by Ng Sau Foong 2 years ago -
i had an account previously and
changed my phone number cannot login— by Jeremy 2 years ago -
hi, I recently change my phone number. now I cannot access my 365 app. what can I do?
— by jermaine 2 years ago -
Dear Support, I changed my mobile number and not cannot access my Healthy 365 account. Please assist.
— by Khoo Choon Ho 2 years ago -
Hi, I cannot log in to healthy 365 app, it says the NRIC seems to be in use already. Please assist
— by Doreen Koh 2 years ago -
I cant log in to my acct as it stated invalid no or contact no
— by Azean irmawati binte mohamed amin 2 years ago -
Unable to login app. It show wrong ic/mobile number as I have change number before
— by Lee Yee Chong 2 years ago -
I couldnt login my my acc because when i open the app theres only two thing appear on my screen “Enter NRIC and Phone number” when i key in my details the app said its wrong, so i try to sign up new account but it says my NRIC number is already in used. Theres no other option to allow me to reset
— by Jayden 2 years ago -
Hi. Have changed my mobile number and cannot log into healthy 365 app. Need to reset my account
— by Francis 2 years ago -
I am unable to login because I have changed my mobile number. Unable to get the OTP to sign in. Any other login possibilities?
— by Loh Wei Chong 2 years ago -
I can't login to my app as I already change my number, can you plz help me
— by Jeremiah 2 years ago -
I had changed my phone number now I cannot log in to health 365 App due to cannot receive OTP please advise
— by ENG CHIK NAM 2 years ago -
My phone number is unable to log in to 365
— by ZhenJinlong 2 years ago -
I changed my phone number and I don't have my previous phone number so I can't log into my healthy 365 app. Is there a way you can reset my account so I can use the app again?
— by Jing 2 years ago -
enable to sign in - error message -"Please enter valid NRIC or Handphpone"
— by May loo 2 years ago -
I have this Healthy365 app installed in my phone but I can't seem to login. It prompted my NRIC is invalid. And when I tried to register a new account with my IC, it prompted that my NRIC is already in use.
— by Paul Chin 2 years ago -
i can’t log in . kept saying nric wrong or name wrong
— by Lim Tee Ngee augustine 2 years ago -
I have problem to restore my Healthy 365 app. After i key in my nric and mobile no, it login and redirect me to the sign in page again. Please advise
— by Low Chiew ping 2 years ago -
I have problem to restore my Healthy 365 app. After i key in my nric and mobile no, it login and redirect me to the sign in page again. Try to reinstall the app but i cant resolve. Please advise
— by Low Chiew ping 2 years ago -
create
— by thurein 2 years ago -
My 365app can't login, because My phone number change
— by chin oi hwa 2 years ago -
I had registered for Healthy 365 before however, I changed my contact no from 92249919 to new HP no 87882780.
I can't restore my healthy 365 with a new phone no, could you please assist on this matter— by Tan Ka Gek 2 years ago -
Unable to login as IC and Name invalid
— by Alan koh 2 years ago -
Unable to login as i have changed of phone number. Need to reset account
— by Ika Liyana 2 years ago -
Unable to receive security code OTP when sent
— by Ding Ming Yew 2 years ago -
I want to change my phone number because i can't open my apps without the simcard i used
— by Rowena V Rodriguez 2 years ago -
Unable to open Healthy 365 app despite several requests and attempts to login after the OTP sent to mobile
— by Aw Yoke Ping 2 years ago -
unable to login
— by Sow lee lian 2 years ago -
I have an account but I couldn't log in because my phone number has changed and unable to receive the text
— by Siew Yik Kuan 2 years ago -
My healthy 365 app cannot sync. It says something went wrong. It is already 2 days since. I tried restarting phone still cannot. Sleep and wear function is ok.
— by Richard Chia 2 years ago -
The app cannot sync with my Fitbit Versa 3 tracker!
— by Elaine Tan Wee Gek 2 years ago -
My 365 account was registered under old mobile phone. Please reset it.
— by Kiu Yee 2 years ago -
I can’t log in into my account because it says my IC have been used.
— by Nithiyah 2 years ago -
Hi, i try to create an acc on the healthy 365 app but it keep indicate that my ic is already in use. I have not created an acc before.
— by Kristy Kuan 2 years ago -
Health365 stopped syncing with fitbit app 2 days ago. No way to rectify. Tried changing to Samsung health as device and still faced same problem. Cannot sync
— by JOON 2 years ago -
registered many years ago with my old numbers, can't remember but it need my mobil number in order to log in
— by Chen Ming Khai 2 years ago -
Hi, My previous phone number is not in access so I couldn’t get otp .
So can u please assist me on this matter..
Thanks— by SITA MAYA MALLA 2 years ago -
Hi, My previous phone number is not in access so I couldn’t get otp .
So how can I log in healthy 365 app??— by SITA MAYA MALLA 2 years ago -
I cant login to my 365 app, the app say invalid NRIC and mobile number
— by Ang cheng hock 2 years ago
