Published by STARMEDIA

Report an issue with Smart Security.
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Why should I report an Issue with Smart Security - Antivirus Scan & Cleaner App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of STARMEDIA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Smart Security Customer Insights

1. that's why I will UNINSTALL Today NOW .The reason for this 4stars is because it will freeze and start not workingCouldn't find junk caches.

2. The reason for the one star is becaues it keeps on saying that the app has stopped working can please fix it so can the app out.thankyouThe App.

3. Uninstalled.Cleans good very quick no commercialsExcellent in cleaning the virus😘I think, maybe the app will trusted.

4. But I only give four stars because here is too much adds.NONSENSE app full of NONSENSE ads.

5. is easy to use and the features are Marvellous !!!It helps me too much.

6. like IRRELEVANT 👾kormo 👎jobs👾etc.

7. In future, the activity will say.

Steps to Troubleshoot & Fix Smart Security Issues

1. Fix Smart Security Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Smart Security: Restarting the app will resolve most errors.
  2. Update the Smart Security App. Here is how:
    1. On Android goto PlayStore » Search for "Smart Security" » Open Smart Security - Antivirus Scan & Cleaner App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Security » click "UPDATE".
  3. Clear Smart Security - Antivirus Scan & Cleaner App app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Security servers.
    1. On Android, goto Settings » Apps » Select "Smart Security - Antivirus Scan & Cleaner App" » click Storage » click "Clear Cache".
  4. Check Smart Security app permissions. If any of these permissions required to use your device's features are disenabled, Smart Security might not work.
  5. Uninstall and reinstall Smart Security. If nothing else has worked, completely uninstall Smart Security then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Smart Security not working


2. Fix Smart Security Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Smart Security be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Smart Security not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Smart Security may not be able to connect to the Internet when running in the background.

Reported Issues