Published by VentureSoft Inc.

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Why should I report an Issue with Security Lock?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of VentureSoft Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Security Lock image 1 contact Security Lock image 2

About Security Lock

1. Set passcode at first time and set recovery email address in App Lock.

2. Recovery email address will help you to store your passcode in your email, which will help you to remember when you forget your pass code. 1.

3. With this app, you don't have to worry about your private information on your phone to be exposed to other people, you don't have to worry about your kids messing your phone up by changing the settings.

4. App Lock NEW is an App Locker or App Protector that will protect your installed applications using a password or pattern!

5. App Lock NEW - App Protector can lock your contacts, calls, e-mail, sms, photos or any app in your phone or tablet.

6. Choose a 4 digit password when opening the application for the first time. 3.

7. Easy to use passcode security to securing your apps.

8. Your apps will be protected and only you can open them!

9. *** Congratulations!

Security Lock Customer Insights

1. We can't open it from play store also.I'm so happy with this app....because it very useful to hide the pictures.....so I loved this app...other apps didn't have this facilities but this app have it....Superb, It is very useful to important files,documents, net banking, etc....The aap lock doesn't lock , disappointed& can't share from tht secure aap either, to no one in urwhatsaap contactI would give 0 stars if i had option.

2. I can't imagine that an app can be hidden in such a way that we have to dial number to open it.

3. Unless and until we dial number, we can't open it.

4. It doesnt work at all.

5. The best locking app.

Steps to Troubleshoot & Fix Security Lock Issues

1. Fix Security Lock Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Security Lock: Restarting the app will resolve most errors.
  2. Update the Security Lock App. Here is how:
    1. On Android goto PlayStore » Search for "Security Lock" » Open Security Lock » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Security Lock » click "UPDATE".
  3. Clear Security Lock app cache: Clearing cached data will force your app to retrieve the latest data directly from Security Lock servers.
    1. On Android, goto Settings » Apps » Select "Security Lock" » click Storage » click "Clear Cache".
  4. Check Security Lock app permissions. If any of these permissions required to use your device's features are disenabled, Security Lock might not work.
  5. Uninstall and reinstall Security Lock. If nothing else has worked, completely uninstall Security Lock then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Security Lock not working


2. Fix Security Lock Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Security Lock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Security Lock not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Security Lock may not be able to connect to the Internet when running in the background.

Reported Issues