Contact PGHD Connect Customer Service

Why should I report an Issue with PGHD Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Partners HealthCare System, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Use the PGHD Connect app to share personal health data with your care team/provider seamlessly and securely using your own consumer or medical grade device.

2. The PGHD Connect app supports a variety of devices across four data types including Blood Pressure, Blood Glucose, Weight and Activity.

3. Partners Connected Health PGHD Connect is a cloud-based digital health platform that provides a link between patients and providers.

4. Also use the PGHD Connect app to view your personal health results.

5. Users of the PGHD Connect app must be invited by their provider to share their data.

1. App never worked.

1. Fix PGHD Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PGHD Connect: Restarting the app will resolve most errors.
2. Update the PGHD Connect App. Here is how:
   1. On Android goto PlayStore » Search for "PGHD Connect" » Open PGHD Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PGHD Connect » click "UPDATE".
3. Clear PGHD Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from PGHD Connect servers.
   1. On Android, goto Settings » Apps » Select "PGHD Connect" » click Storage » click "Clear Cache".
4. Check PGHD Connect app permissions. If any of these permissions required to use your device's features are disenabled, PGHD Connect might not work.
5. Uninstall and reinstall PGHD Connect. If nothing else has worked, completely uninstall PGHD Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PGHD Connect not working

2. Fix PGHD Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PGHD Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PGHD Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PGHD Connect may not be able to connect to the Internet when running in the background.