Contact AT Customer Service

Why should I report an Issue with AT Mobile: Find your way?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Auckland Transport to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Real time departures - Save time by knowing when you need to be at your stop or station, and even track the live location of your service.

2. It helps you plan and track journeys across AT Metro bus, train and ferry services, or go by bike or on foot.

3. Train Line Status - Check how your train line is running before you head to the station, for any disruptions or delays.

4. Find your best route - Use the Journey Planner to find out how to get to your destination, and save your regular trips.

5. Shared scooters and bikes - Check live location of scooters or bikes near you and unlock in the provider app.

6. Manage your AT HOP balance - Don’t wait till you get home, check your balance on the go, find nearby top-up locations, and easily top-up.

7. Enjoy an easy journey - Going somewhere new, or just want to relax on your journey?

8. We’ll let you know when your frequently used routes or stops are disrupted, based on your travel using registered AT HOP cards.

9. Journey Planner will show you walking and cycling journey options too.

10. Disruption alerts and info - Want to be kept up to date when services change?

11. Or you can subscribe to the specific routes you use, at the time of day you usually travel.

1. I have had several ghost buses arrive and pick me up on the app, but actually no bus?a lot better now, plse amend app to permit favourite bus stops to be organised in a different order that what they are created in - but a vast improvement.

2. Literally, the worst bus application I used in my life.Can't have any faith in this app because the routes aren't always updated correctly to reflect road closures & it doesn't always show what buses are actually available.

3. This app should be illegal.. Don't trust this app.Having canceled buses is a real disruption and is compounding when taking a connected bus journey.

4. That said, Can only use PT in the weekends recreationally as the service to my software job in East Tamaki is abysmal requiring me to drive a single occupant car.Excellent Application.

5. Trains and buses are third world service, I've been stranded multiple times.

6. Even a person with no idea of Auckland transport can use this app and travel with no hassles.App operated by Monkeys, almost always displaying incorrect info when you need it the most.

7. Good app, awful GPS tracking.It's good, but the online top up services have been down for a while.

8. I've recently been having troubles with accurate GPS tracking.

9. While I have misgivings about the performance of AT as an organization and the current state of our PT system, the App works well in the environment and conditions it is made to operate under.

10. It's annoying having to go out of my way to top up at a machine.The app never tells the truth, either the time is wrong.

11. thank youFix your application, it stops a lot and so many bugs.

1. Fix AT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AT: Restarting the app will resolve most errors.
2. Update the AT App. Here is how:
   1. On Android goto PlayStore » Search for "AT" » Open AT Mobile: Find your way » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AT » click "UPDATE".
3. Clear AT Mobile: Find your way app cache: Clearing cached data will force your app to retrieve the latest data directly from AT servers.
   1. On Android, goto Settings » Apps » Select "AT Mobile: Find your way" » click Storage » click "Clear Cache".
4. Check AT app permissions. If any of these permissions required to use your device's features are disenabled, AT might not work.
5. Uninstall and reinstall AT. If nothing else has worked, completely uninstall AT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AT not working

2. Fix AT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AT may not be able to connect to the Internet when running in the background.