Published by British Airways plc on Feb 20, 2024

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Why should I report an Issue with British Airways?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of British Airways plc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About British Airways

1. You can add the British Airways widget to your phone's home screen and get the latest information on your next flight, as well as quick access to boarding passes.

2. Multiple boarding passes are available from the following departure airports: Aberdeen, Amsterdam, Basel, Belfast, Dublin, Dusseldorf, Edinburgh, Geneva, Glasgow, Jersey, Leeds, London City, London Gatwick, London Heathrow, Manchester, Vienna, Zurich.

3. Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass.

4. Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights.

5. Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes.

6. Browse our cheapest fares to over 400 destinations or quickly access your recent flight searches made from any device, and book a flight from over 130 countries.

7. The British Airways app makes booking, boarding and accessing everything about your flights easier than ever before.

8. Now up to eight individual mobile boarding passes can fit on just one phone, provided everyone travelling together is on the same booking reference number.

9. Including live travel and flight information, and convenient tools and tips for your journey – all shown in a simple card format.

10. Additionally, lounge users can access the British Airways Lounge Wi-Fi password.

11. Search and track all British Airways flights for the latest arrival and departure times.

British Airways Customer Insights

1. A specific example of a feature that didn't work was COVID documents upload, which constantly just had a greyed out submit button, as a result I wasn't able to check in online so had to arrive at the airport extra early.The fact that I can't submit my COVID documents on any platform and will have to arrive extra early to check in is majorly annoying.

2. On top of this, rebooking flights through the app is abysmal and broken, which means when your flight gets cancelled the day of and the next one isn't for 48 hours, your options are to sit on hold with a representative for 5 hours to rebook, or deal with being stranded overseas by BA.Basically doesn't work for most trips.

3. To get the boarding passes for the others, you have to go into a different screen and manually request each additional pass.The app is always slow and usually doesn't work.

4. Want to contact a person about your flight? Sorry,the phone numbers are regional, and the menu to show you them doesn't work.

5. it's slow, clunky, has severely limited functionality (checking in is a game of chance), doesn't update flight delays, has unreliable notifications, is buggy,... i could go on.

6. Want to check in? Sorry,the submit button doesn't do anything.

7. I contacted customer support and their response was to try a different browser and that they had lots of reports of issues with the app, so I tried Firefox, Chrome, and Edge.

8. Absolutely outrageous!! If the app can't cancel one person, then it shouldn't allow people to cancel!! Booked on a different airline.

9. Contacted customer support again and was told that I would have to check in at the airport.Awful, inconsistent app.

10. For instance, when checking in a group of travelers, a boarding pass is inly issued to the first passenger.

11. My husband needed to cancel his flight for a family emergency, but I was going to still travel.

Steps to Troubleshoot & Fix British Airways Issues

1. Fix British Airways Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart British Airways: Restarting the app will resolve most errors.
  2. Update the British Airways App. Here is how:
    1. On Android goto PlayStore » Search for "British Airways" » Open British Airways » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for British Airways » click "UPDATE".
  3. Clear British Airways app cache: Clearing cached data will force your app to retrieve the latest data directly from British Airways servers.
    1. On Android, goto Settings » Apps » Select "British Airways" » click Storage » click "Clear Cache".
  4. Check British Airways app permissions. If any of these permissions required to use your device's features are disenabled, British Airways might not work.
  5. Uninstall and reinstall British Airways. If nothing else has worked, completely uninstall British Airways then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing British Airways not working


2. Fix British Airways Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make British Airways be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to British Airways not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, British Airways may not be able to connect to the Internet when running in the background.

Reported Issues

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