Contact MetaTrader 5 Customer Service

Hello,
Please I want to withdraw money from the account. I paid 25% tax and commision $ 3,000. In MT5 it shows me that I only have a live account to readonly. How do I get my money. I communicate with Sbroker via whatsapp, but the question of how long the selection will take does not answer me. Please help. well thank you

My Metatrader 5 app is not working on iTel P33.

My account has been disabled, could u please advise me.
Best regards

I have traded on 19/05/2021 in xrp/usd and got profit from it. But after a few minutes there were some other reverse orders I saw in my account . I don't know who set these orders just to give me a heavy loss. I m doubtfull on my broker. I can submit u all screen shots if u promised me to help me out. I just want to know that person. Can u give me any report where I can see the ip address. Plz help me out.

I am using Portalrealm.com MT5, they locked my account, saying that MT5 did it and I can't withdraw my fund

I want to check if my account is legit because the broker (RichFund) I used said I have to pay 25% taxes in order for me to withdraw the funds out of my MT4 account.

I need to pay personal income tax for the withdrawal of all the capital of MT5, what value or percentage of the total should I deduct to make the payment of income tax

quiero recuperar mi cuenta demo MT5, no me ha sido posible ingresar, con el correo monamax91@redacted

A broker called East Century Group limited from China persuaded and guided me to invest on to MT5. But they have now disconnected me and I can not get access to my trading account over $6,000. Please can you help? Regards Isaac

Hallo Sir MY NAME IS AJAY KUMAR 1800$ Given BROKER REARCH ADVISOR AARO SHAH. HE WORK MT5. HE SAND MAIL XMB CAPITAL LIMITED. PROFIT SHAIRING MAIL. PROFIT. I given him 144 lak than said him your reflected your amount in account. Within 30 minut. Date 27 /05/2021.MY ID IS 462894698168 OORA LIVE AJAY KUMAR SINGH. SIR NOT WITHDRAWAL IN AMOUNT ARE PICK UP MY PHONE. 4DAYS COMPLETE SIR NOT ANY MSG PLEASE ME SOLUTION THIS MATTER. XMB CAPITAL LIMITED. Company nomber 12869732. Please help me

Need instructions on setting up high access emulation account

When I opened my MT5 app its blank? I already paid the taxes that they asked me and paid the fees. And i also ask to withdraw money... But haven't received it yet... They i get scammed... I dont know if my customer service from whatsapp is real or not

I want to know their minimum to be able to pick a trade

Hello, I invested 130000 with flying Hummingbird. Now they do not let me withdraw the money. What could I do ?

I can't place trade on my live account.
When I select a currency pair like CAD/JPY and click on either sell or buy it doesn't pick up and I have 120$ in my account.

I'll create forex app now I want link metatrader 5 what's procedure

Hi

I opened trades now at 3 am and I saw that they were going against me and I tried to close them they were not closing till I lost $38.34 on my account

Sir from some of my issues I am not able to trade I am in the need of my balance fund several times I am calling your executive but no one is responding Sir please help me to get back my remaining fund

Hello I was informing you that one of your account holders Alex Floyd has passed and I n ed to close out all accounts and release Any funds..

I wanted to withdrawal some money out from my account and I have receive an email from my broker Rifa Technology Co Ltd saying that if I want to continue to withdrawal the money out of my balance I need to pay investment income tax US1,815.00, after I pay that amount money I went to withdrawal my money.
The Broker Rifa Technology Company Ltd email me saying : Hello, Because the system has detected that your account has been illegally betting illegally to earn profits for a long time, the regulatory authority has been involved in the review. If you need to continue to apply for withdrawal, please pay the deposit to unfreeze the account according to the regulatory authority to restore the withdrawal authority. If I desposit more money to continue to withdrawal or my account 100% the system will reject and they will email me and asked me to deposit more, it will be like repeating itself again. The reason why I want to share is that I don't want the next person who use Rifa Technology Company Ltd as a broker because they are a scammer . Does MT5 have any regulatory agency Thanks

Sir one of your agent mr.Kevin was called me so many times and impressed me to join this trading app he will provide me lot of benefit okay.
I was informed them also I didnot now anything about this trading but he was promised me just deposited some amount of Rs.7,600 and he will manage my account.
On 7the of this month he was sended me one link and told me just open this link and pay the amount through this link.
I did it how he was told me sir and paid that amount through my ATM card payment from that only one was with me.
Next day onwards he didnot giving any reply to my messages and calls also sir.

I am requesting you sir please send me the withdrawal link to me.
Please I shall needful your help sir.
For which act of kindness I shall ever be grateful to you sir.

I m using IOS MT5 since this year April，then I earn double of the deposited fund，but only when I want to withdraw the fund，the broker company asked me to pay 20％ of the total amount of tax in order to withdraw the fund...so that timr I m doubing that the broker company a scammer company＃（THE BROKER COMPANY IS RICHNESS EMPIRE LIMITED，IT WAS INREGULATED BY ANY STATE，MAINLY OPERATING IN CHINA）＃...so my problem is can I withdraw the funds without broker...？ ASAP！

My account was disabled but i still have money in my account. can i transfer my money to another broker

App is not working for the last 15 days and broker is not setting it right even after may requests.

Hi I have set up meta trader with an investment company but do not have my password I think I'm being scammed and would to change my password and tale my my investment, how do I change my password ite ally emails etc ...

My Account I'd is 150291. Company offer us for recharge bonus I ask only for bonus and recharge but automatically send me bonus and now I can't avail to deposit recharge and my withdrawal is not access , please support me to withdrawal..

I have an id in orra limited my id is 9522133 I can't see my fund I request pay from my demat the broker says pay the converting charge what I do help me

Waarom laten jullie fraudeurs gebruik maken van jullie app. Ik neem aan dat als iemand zich als beleggingsfonds bij u aanmeld dat zij gegevens moeten overhandigen? Mag ik van u dan alle gegevens die u voorhanden heeft van Smart Contract Group Limited. Ik kan mijn geinversteerd geld en winst niet opnemen van mijn account. Alle contact is verbroken. Ben geblokkeerd op whatsapp. Alle informatie die u heeft over uw contractant Smart Contract Group Limited is welkom, zodat ik mijn geld op kan nemen en nooit meer gebruik ga maken van jullie app, die fraudeurs in staat stelt om eerlijke burgers geld afhandig te maken.

I have not login to meta trader5 account ... How the credit account?

i need the p&l summary statement for income tax purpouse of the year march2020-march 2021

Hello, i want to know if i am being scammed or not. i am dealing with a whatsapp contact number which says it is MT5 platform customer service which is +447529191691. Can you please confirm if this is genuine number of your company or is it a scam?
thank you
Tarek

I'm trying to withdraw $6,000 from my account but I'm not getting any cooperation Google search says mt5 platform is a trusted broker so why am I having all of these issues

I can't log into my MT5 account

I using mt5 ...I earn some amount but can't withdraw my broker asking his service charge 10% I paid then he take my particular and bank account but again he ask to pay 7% tax for my withdraw amount ...how can I believe ... please reply but they still WhatsApp me and giving me signal.. The company just 5 month still live ...pls reply

Good evening
Mujhe 70 doller payout karna he

i have problem with MT5 i enter a tarde and i did set the tp and the sl . when the trade was positif i tried to close it but it didnt closed it write to me -rejected- and it started to go negative it hitted the SL but it didn't stopped and now it hitted my capital i hope you reply ASAP!!

have invested in MT5 through Broker. They booked good Profits in my Account at MT5. But they have stoppped all communications with me Past 15 days. Can you please help to close my account and withdraw my money from my account?

I'm having trouble withdrawing funds from my MT5 account

I made a transaction yesterday with my mt5 app however, the app executed the wrong order and I ended up losing some money. This has already happened twice so I would like to talk to someone about this to get some clarification.

I am running into a scam and i am trying to withdraw my funds out please reply to me with what i have to do next .
thanks

Why my broker won’t allowed me to do withdrawal i need help please there are scammer

I used to traded with MT5, since Monday my account has been disabled,

Hello. Could you please add this feature to your app. Where by just like closing a portion of the trade. It allows people to close a portion of the trade via take profit as well. Thank you

Is it allowed to publish screenshots from MT5 at my website, when I ad the copyright ? Can you give me an example for the copyright ?
Thank you

Hello ,

I am trading Forex on your Platform and I have been contacted by an Whats up account number from Australia claiming to be MT5 Customer services. I know that there are lots of scam on the web. So I tried to find Whats up customer services for MT5. But According to MT5 web site, There are only phone numbers for few countries.

So, Will you please let me know If there is any Whats up customer services numbers for me to compare the number so that I know I am talking to a genuine MT5 Customer service

Best Regards

Andre

I have account on MetaTrader 5 broker i have its center focus guide-server someone suggested to chose those broker i add money there now i see my money but they won’t allowed me to withdraw the funds i need help once they told me i have to one trade snd i did they refusing me to withdraw 1000 with pretense Its against US regulations but tgats not true

hello
my account number is 152534339

the Broker's name is LBLV

They are trying to blackmail me to make Deposits so I can withraw money

i need help please

I am using MT5 for trading with broker called Richeness Empire but when i want to withrow money they said i have to pay tax
I met a man on one of date websites, then we exchanged our phone number and then we strated communicating with wathsupp from late februry 2021, then he was showing me that he is rich and successful and he will teach me how to be so, the he conviced me to invest in Gold trading and that he has a program with high performance calculation that knos excatly when to trade and that i just have to follow him.
at first he asked me to try with 1000 USD , he asked me to put it in BINANCE PLATFORME then to go to richiness forex and ask of a code then i put it in Binance then i download MT5 and directly i put id of richiness empire then the money goes to my acount of richines empire in MT5 , after that we did the first trade and i gain 30 %, after that he pushed to to put every money i have and also to borrow from my surrownding to not miss the chance as Gold will fall, and thiswill be the best chance.
then one by one i put all i have as money and i borrowed and we trade time to time under his request , and i gained more and like that until i reached 100000 USD OF DEPOSIT AND 220000 USD IN BALANCE WITH PROFIT, then when i want to do the withrawl of money they ask for somthing aroud 46 000 AS TAX that i have to deposit and not deducted from my balance otherwise i will loose all my money and they will pursue me ( scrren shot of message is attached) i asked that persons he says that this is normal and i have to find the funds if i do not want to loose my money , at this time i felt that this is fraud and i start looking for people feed back for that Empire richines and i foun many people in the same sitiation as me, now eally i am under pressure of loans and i want your valuble help if you could catch this funds from this gang, i am just an employee and my life come to trouble, and also i report in order to stop that for other victims i am looking for justice
I WILL BE UNDER YOUR DISPOSAL FOR ANY REQUIRED INFORMATION, it was a mistake to trust a stranger yes but at least this is what i can do to try to get justice and at least avoid that for others

I'm having lot of queries, I'm already having account on Meta5, 1) whenever I tried to withdraw I received amount from someone's personal account???? 2) Having few Issues which can't explain on msg need a call back from Meta5

I am being conned through an broker at MT5 platform
FlyingHummingbird international limited they keep asking me to recharge and not letting me discharge from it kindly look into this matter

Pourriez-vous m'indiquer comment récupérer ma mise sur MT5.
J'ai voulue investir dans le Bitcoin, mais le trader Max avec qui j'étais en relation ma indiquer a^rès avoir unvesti dans l'or, ma annoncé que miise de 100 € était trés insuffisante.
Donc maintenant étant tombé au RSA, j'ai vraiment besoin de récupérer mes 100 €. De plus. il n'y a plus du tout d'activité sur mon compte

Hello. This morning when market open i use to sell GBPJPY at 149.680 and suddenly all my money balance gone without moving chart.

Bonjour je m'appelle baco abdallah j'ai était contacté et j'ai fait une mise de 100€ et depuis j'ai pas eu de nouvelles de cette argent qu'on m'a dit que j'allais avoir et même l'argent que j'ai miser je c'est pas ce qui ce passe aujourd'hui je demande a etres rembourser immédiatement

Since I request meta5fx to provide me with withdrawal wallet cos I'm waiting for my withdrawal payment

Hi, in my MT5 App at Tab History, why there is no Copy Trade Comment in Close Order, only shows on Open Order. Can you tell me why? And what if i want to add comment in close order? Thanks

Is there a way to see backend data of glitch occurrences? I would like to send it to my broker further evidence in hopes to get my money back. To further understand the situation, please see my message I wrote to my broker Fairforex.

“ My name is Larisse Balonkita. I placed a buy trade, the first time ($2,700) in the “trade” tab on the MT5 platform on an iPhone 12 Pro Max. When I tapped to buy in market execution, fast moving symbols appeared on the pop up screen and then went away. I checked in my my open trades and it was not there. Instead, it was found in my closed trades in the history. The 2nd time when I placed a sell trade ($3,220), I placed it in the chart tab where you can do a market execution sell at the top of the screen. I did that. Again it did not go to my active trades page, but went I went straight to my closed trades history list. The only documents I have are screenshots that show the 2 closed out trades in the history list and 2 screenshots showing the ticket numbers and time of the trade. I am now truly afraid to place any trades. I do hope you can help resolve.”

Thanks for your time. Looking forward for a response soon.

-Larisse Balonkita

I am trying to link my narsq broker and it would not allow me

Hi my metatrader5 on my pc keeps on closing after it was updated

I have signed up with Richnessforex and deposited a big amount of money and now unable to withdraw it. I need help from MT5.

MT5 app has been uninstalled on my desktop since my system was crashed. I want it to be configured afresh. Please support me

This code works fine on Traders Way MT5. It does a partial close on a ticket. This code does not work Amp Futures MT5. Is there something different on Amp Futures MT5 that would cause this code not to work. Do you have a work around. I trade on Amp Futures MT5.

#property copyright ""
#property link ""
#property strict
#property version ""


//:::::::::::::::::::::::::::::::::::::::::::::

#include <Trade\Trade.mqh>
#include <Trade\PositionInfo.mqh>

//Etc.
//:::::::::::::::::::::::::::::::::::::::::::::::

input ulong ticket_to_close = 0;//ticket to close
input double PositionsToClose = 0;//lots to close

bool NotDone = true;



void OnInit()
{
NotDone = true;
}




// Expert start
void OnTick()
{
if (NotDone)
{
uint error;

CloseBasedOnTicketPartial(ticket_to_close, error);
}

NotDone = false;
}


bool CloseBasedOnTicketPartial(ulong ticket, uint &error)
{
CTrade trade;

error = trade.ResultRetcode();

trade.PositionClosePartial(ticket,PositionsToClose,100);

//WriteToLogFile("In CloseBasedOnTicketPartial Error Code = " + IntegerToString(error) + " Positons To Close " + DoubleToString(PositionsToClose,0));

if (!IsError(trade, __FUNCTION__))
return(true);


return(false);
}



bool IsError(MqlTradeResult& result, string function)
{
if (result.retcode != 0 && result.retcode != TRADE_RETCODE_DONE && result.retcode != TRADE_RETCODE_PLACED)
{
Print("Function: ", function, " Error: ", result.retcode, " ", result.comment);
return(true);
}
else
Print("> Executed: [", function, "]");
return(false);
}
//+------------------------------------------------------------------+
bool IsError(CTrade& trade, string function)
{
if (trade.ResultRetcode() != 0 && trade.ResultRetcode() != TRADE_RETCODE_DONE && trade.ResultRetcode() != TRADE_RETCODE_PLACED)
{
Print("Function: ", function, " Error: ", trade.ResultRetcode(), " ", trade.ResultRetcodeDescription());
return(true);
}
else
Print("> Executed: [", function, "]");
return(false);
}

I cant get into my live account. It keep says Authentication failed. I cant get into my demo accounts either. Please help.

Hello MT5,can you please confirm that ETHBTC Investment Limited is scam ,I don't want invest anymore they look suspicious.

Thank you for your help

I cant seem to withdraw my funds and I can no longer reach my broker. We used Huangding International..its my first time and someone from.HK helped me but now I cant reach him. I deposited 500usd

Bonjour je signale un problème sur l analyse de courbe nzdsgd j avais fait une analyse graphique et ces graphiques se sont avéré faux , car réellement le prix a dépasser le sl que j avais estimé et d après la courbe il est impossible que le sl est été passé .
Preuve à l appui en photo.
Je demande juste le remboursement des 111,23 car le graphique en M1 est faux .
Donc mon analyse graphique a forcément été faussée par le logiciel meta trader 4.
Si ce n est pas vous qui s’occuper de ça est il possible de me donner le service à contacter.
Merci beaucoup

Please add an option to the program that allows me to disable updates. You are the only program in the world that does not have this option. Updates should be my free choice not something imposed by someone. Sincerely thank you

Hello. I would like to know how to set up in MetaTrader a Webull broker account. thanks.

Hi MT5,

Richnessempire broker has frozen my account earlier and they are requiring me to deposit 2300 USD for me to unfreeze my account. Please help me, recover my money.

does this platform use broker forex?

I was in a trade over the weekend and i had my stop loss in place, it was suppose to be a $20.00 stop loss.. When the market opened up, it took $200 from my account.. How is that possible?

I am having trouble installing my indicators on my meta-trader platform. Every time I purchase a indicator and try to install the indicate it just says installation failed. It never was like that before now started started this. I need help.

I didn't get my bonus it's Sat I must contact my broke, So that my mt5 can start working

I'm new to trading and I can't find crash and boom indexes on my mt5 demo account

Do you use paypal for payment???

Hi
I have an account on your app with Clearing Falcon House and my account has been disabled for some reason they haven’t answered me via WhatsApp and I would like to reactivate my account without losing what’s in my account

Withdraw from meta trader 5 100$ now urgent

Hi there,

I was working with a broker called SpringInformation and I have deposited money from my Binance account to MT5 account and was making good profit with them. However, on 26th of Jan 2021 they stopped replying to me and blocked me on whatsapp (fraud broker), so please I am asking for your help to get my money from my MT5 account given that there is still balance there.

Dear MT5,
I need your help. I joined MT5 and broker name as BTCUSDT INVESTMENT LIMITED which was guided to me by one Chinese girl. I deposited more than $ 21,000. Initialky I was able to withdraw small funds 3 times. But now I got mail from BTCUSDT that I cannot withdraw my funds till I reach $50000 and have to pay 10% handling fees to withdraw. I reviewed about this and got to know it is a scam and my money is stuck. I am in very deep trouble. I trust MT5 can support me and help in getting my money back. I need your advice please. Please help me. Waiting for your reply.

I can’t withdrawn my money in my metatrader5 account

Everytime I switch apps or the screen turns off on my android phone the mt5 fails to connect to the server until it's killed and restarted...as a scalper this issue affects my efficiency and is very annoying..
Could you please advise

WARNING OF SCAM BROKER
Last year in August, I started a real account (80310223 - IntanTechnology-Live). An account manager of MT5 called Sunny ( +1 (918) 297-8546) gave me the adresses to transfer my money. End of December I found out this broker is a SCAM and this persons are fraudsters! I lost all my savings of $100000$
How is it possible that these types of fraud brokers are registered by MT5? Have they not been checked before?
Please tell me your suggestion to get back my money.

I placed a order and the platform jammed I could not do anything or take profit 30 mins later the platform came back but the account blew

My MetaTrader 5 account is connected to an email I no longer have access to. Is it possible to reset my account so I can activate my account through my email?gwenharris579@redacted

Hi i have a macbook 2020 m1 and there is a problem it doesnt load up mt5 whatsoever

WARNING OF SCAM BROKER
Last year in August, I started a real account (80310223 - CheonanInternational-Live) with the advice of a Chinese woman Linlin Shang (+852 5484 1266). She told me to choose the broker CHEO. An account manager of MT5 called Miss Daisy (+852 5610 0443) gave me the remittance channels abroad in the UK and Lithuania to transfer my money. End of October I found out this broker is a SCAM and these two persons are fraudsters! I lost all my savings of $270,000.
How is it possible that these types of fraud brokers are registered by MT5? Have they not been checked before?
Please tell me your suggestion to get my money back!
And this message is a warning to whom it may concern!

Fraud company Lotsfx is cheating me through your app .HubCommodities- 123456789266

Ho un consulente che lavora su questa piattaforma per invest Chambers e dopo che mi ha fatto versare 7018,30 € per lo Sblocco processori, con la promessa che in 10 giorni sarebbe arrivato il bonifico, sia il consulente sia il suo collaboratore sono diventati irreperibili, anche se il collaboratore legge i messaggi ma non risponde. Ho inviato molteplici email ad investchambers.helpdesk@redacted senza alcuna risposta su quale sia il problema, sono già passati 30 giorni
Nell'attesa di un vostro celere riscontro vi porgo i miei più cordiali saluti Dainelli Massimo.

please call me

i just want to take subscription

Hello. I had customer service named mr. Chen. He was a main manager. Last week my withdrawal process was started. I invested over 38.000 dollars to withdrawal funds. I guess it might be a fraud. How can you help me solve this problem? Contact me by email.

(URGENT PLEASE HELP_ I am being wrongfully penalized by customer service, They tagged my account as malicious and is saying they will punish it on December 24.

1.) I have applied for a Gold VIP Membership 8k and successfully applied for one due on December 18.

2.) I applied for a promo extension which was granted (New due date: December 20)

3.) I recharged 8K USDT as aligned with the promo before the due date on December 20. I recharged between December 16 and December 18.

4.) However upon withdrawing, customer service flagged that my account did not finish the VIP upgrade on time which is why they froze it. Customer service is gravely mistaken as I also shared screenshots above but they did not listen or look at my proof and only continued to ask that I recharge again. My account should not be penalized because I did not breach any contract and recharged before the deadline.

MT5 Customer service is scamming me!!! My account was wrongfully tagged as a malicious account! Please contact me ASAP because MT5 is threatening to close my account on December 24.


1.) I have applied for a Gold VIP Membership 8k and successfully applied for one due on December 18.

2.) I applied for a promo extension which was granted (New due date: December 20)

3.) I recharged 8K USDT as aligned with the promo before the due date on December 20. I recharged between December 16 and December 18.

4.) However upon withdrawing, customer service flagged that my account did not finish the VIP upgrade on time which is why they froze it. Customer service is gravely mistaken as I also shared screenshots above but they did not listen or look at my proof and only continued to ask that I recharge again. My account should not be penalized because I did not breach any contract and recharged before the deadline.

I invested $2000 with meta 5 last week. I used a broker called Allbright Financial. When i tried to withdraw the funds they blocked my number. They are a fraud. How can such a big platform register these kind of brokers. Please help me getting my money back from them.

hello support
during history data testing, my program was erasted and was not able to log in my account in MT5. user: 609945

My MT5 chart screen is not showing the most recent candle! It cuts the new forming candle entirely off the screen. I have tried zooming in and out severally but it didn't help

Unable to login

I will like to open and fund my account

Hello,
I was working with a mt5 consultant which someone suggested. Now i'm thinking it might be fraud. How can i learn if its fraud or not? This is his number +852 60199954
Can you provide me another mt5 consultant asap.

Would like to seek help regarding my account disabled issue

I would like to confirm my account please