Published by MetaQuotes Software Corp. on Oct 31, 2024

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Why should I report an Issue with MetaTrader 5 — Forex, Stocks?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MetaQuotes Software Corp. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About MetaTrader 5 — Forex, Stocks

1. To trade using real money, you need to open a real trading account by entering into a separate agreement with a financial company (broker), which has installed the server component of the MetaTrader 5 trading platform.

2. You should consider whether you understand how various financial products work and whether you can afford to take the high risk of losing money. * Support of push notifications from the desktop MetaTrader 5 (MT5) platform and MQL5.

3. Most retail investor accounts lose money when trading financial products.

4. Your MT5 features real-time quotes, financial news, FX & stock charts, technical analysis and online trading.

5. Forex & Stock brokers offer traders investing in shares and currency trading via MetaTrader 5.

6. Risk Warning: Our programs may involve real trading with a high risk of losing money rapidly.

7. Download MetaTrader 5 (MT5) for Android on your smartphone or tablet and trade Forex, Stocks, CFD and Futures instruments anytime and anywhere in the world!

8. Free demo accounts are available.

9. MetaQuotes is a software company and does not provide financial services, nor it has access to MetaTrader 5 platform servers and databases managed by financial companies.

MetaTrader 5 Customer Insights

1. The drag and drop sl and tp for pending orders feature should be added to the desktop version.My experience with mt5 from the last two updates has been so terrible, as in very bad, I would do analysis and draw lines on the chart ND when I simply just leave the app and return after few seconds, all the lines have disappeared, the other problem is with the candlesticks, the colours changes completely to something very bad when I leave the app, please fix it!!🤬🤬Wow! Thrilling update! Mt5 has done a great job with the recent vertical zoom provision etc.

2. Even the colour theme on the chart is different and it will not save my custom settings... It's so annoying, I want the previous version back... The one where the quick buy and sell buttons were introduced.This one's cooler but I used to just slide inward from the right when on the charts in landscape mode to reveal the menu, then hit the button that takes me to my ongoing trades.

3. I will have to stay clear MT5 for now.The app keeps resetting to default settings each time I open it and none of my data like lines in the chart can be saved, it also opens a random chart whenever I launch the app instead of the chart I last used or traded on.

4. That been said I've encountered a few glitches in the app, the first one is when I change the settings on my chart the settings don't remain the same as when I exited the app, the settings become default.

5. In the pending order button we should be able to enter the lot size right on the chart screen rather than jumping to modify screen.

6. The app already has the ability to notify margin call, hopefully adding this feature wouldn't be too complicatedI have been having a good time using this app not until the last two updates.

7. There's more man; the two new functions are not very useful infact they're kinda complicated besides, it looks as if you can place orders while viewing ur charts and not have to switch to a new screen but that's exactly what happens.prefer old features♥️🤫🤬.The new update is brilliant.

8. Really commendable! However, I appeal to you guys to also add a bar replay button on the mobile and desktop version of the app, to enable your users backtest their strategies efficiently, which proves to many you actually want them to win trades.

9. This is one of the major problems I face 😐 when using this appUpdate: Uninstall and reinstalling seem to solve all customization and chart object problems.

10. Loving the latest update, although would really like it if the crosshair color could be changed back to white cause it makes no sense to use a black crosshair on a black background.

11. Seeing as it's the only app I've used since I started trading it's not bad, although it could use some improvements and when I say improvements I don't mean including features that are useless but just some functionalities that I think could be added that would make a huge difference.

Steps to Troubleshoot & Fix MetaTrader 5 Issues

1. Fix MetaTrader 5 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MetaTrader 5: Restarting the app will resolve most errors.
  2. Update the MetaTrader 5 App. Here is how:
    1. On Android goto PlayStore » Search for "MetaTrader 5" » Open MetaTrader 5 — Forex, Stocks » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MetaTrader 5 » click "UPDATE".
  3. Clear MetaTrader 5 — Forex, Stocks app cache: Clearing cached data will force your app to retrieve the latest data directly from MetaTrader 5 servers.
    1. On Android, goto Settings » Apps » Select "MetaTrader 5 — Forex, Stocks" » click Storage » click "Clear Cache".
  4. Check MetaTrader 5 app permissions. If any of these permissions required to use your device's features are disenabled, MetaTrader 5 might not work.
  5. Uninstall and reinstall MetaTrader 5. If nothing else has worked, completely uninstall MetaTrader 5 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MetaTrader 5 not working


2. Fix MetaTrader 5 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MetaTrader 5 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MetaTrader 5 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MetaTrader 5 may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • For some reason it's stopping my trades and I find them in my history

    — by Nic 4 years ago

  • j'ai un compte sur metatrader 5 sur lequel des positions ont été prise sans que j'en sois à l'origine le 14/10, j'ai pu cloturer certaines d'entre elles mais il en restait une impossible à cloturer. depuis le 19/10 j'ai rajouté un mot de passe sécurisé de votre site mais depuis je n'ai plus accès à mon compte REAL je n'ai plus que les comptes demos qui s'affiche. je ne peux donc plus interagir sur mon compte. merci de me dire la procédure à suivre dans ce cas de figure.
    dans l'attente de vous lire .

    — by vala 4 years ago

  • my number is 8329962556 call me

    — by sunil 4 years ago

  • I need some instruction on how to use MQL5

    — by Patricia Smith 4 years ago

  • To whom it may concern,

    I currently have a real account with a trader server called Genuine Progress-server and I have discovered this broker is a scam. I have already deposited a large sum of funds in this account and the trade server is unwilling to allow me to withdraw. Is there a way for me to withdraw my funds out of MetaTrader5 app instead of through the broker? There is a very large some of money I have lost. Please help me. Thank you.

    — by Royce Cornwell 4 years ago

  • Hey, hope u well.
    I'm having an issue with my MT5...its continously loading. The chart(s) has been stuck on May, on all my charts. I tried changing servers and accounts. Issue still persist. At the right hand corner its continously loading and it displays 0/0 Kb. I tried rebooting the device, troubleshooting, changing wifi, deleting the app then adding it back, issue still persist. I even viewed all of the troubleshooting tutorials for the MT5 and tried it - issue still persist. I have no idea what to do. Can u please help me.

    — by Bruklyn 4 years ago

  • My MT 5 I'd is 901913,
    I am doing trading with broker namely investo unitrade market ltd
    On 11 September I made the withdrawal request of $ 456 still the amount is not credited in my account
    Also the broker don't give any responce to msg
    So kindly give me my money from broker and do the needful
    Thanking you
    Regards
    Suhas ghodekar

    — by Suhas Narayan Ghodekar 4 years ago

  • Trade wasn’t activated. Buy limit was set way before price hit it.

    — by Arnold 4 years ago

  • Hi there, can you show me a way to create an account? I have tried so many times and cant figure it out. Can you please contact me before Friday. That's when I get paid and will be able to deposit money. Please reply as soon as possible. Thanks

    — by Adin Gotip 4 years ago