Contact RTRT.me Customer Service

Why should I report an Issue with RTRT.me?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dilltree Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. About Us: We are passionate about technology and determined to create the ultimate race experience for Participants, Spectators, Volunteers and Event Administrators around the globe.

2. RTRT. me provides Real-Time Race Tracking and other services for world-class events.

3. Participants and Spectators of premiere RTRT. me tracked events, this app is for you!

4. PLEASE NOTE: Not all RTRT. me events are available in the RTRT. me app.

5. PLEASE NOTE: Continued use of GPS running in the background can dramatically decrease battery life.

6. Some included events may not use all features.

7. Contact us or your event coordinator for availability.

1. It also had other general important information about the race.The athlete tracking was pretty accurate! The map wasn't super responsive to swipes and zoom, but it was accurate with tracking.Surprised at how well this worked.

2. Popups were nice to let me know when they hit markers.We were able to easily track three runners all through their race ... almost as good as watching in person, even better in some ways.Great to see progress throughout a race from anywhere.

3. Able to track multiple runners and tell their paces and rough finish time estimate.

4. My Samsung s5 also lost the previous progress list when I waited for the app to get the latest.Great app for tracking athletes.

5. Next evolution provide race course directions while running!Very clean interface, easy to use.

6. I'm guessing there is a lot of extrapolation going on, which is fine if your athlete maintaines an even pace, but it goes haywire if they hit the wall and slow up.

7. Not particularly accurate so far as tracking an athlete goes.

8. It was easy to search for runners, and it tracked them at all times during the race.

9. I accidentally hit go about 4 minutes ahead of time and was unable to stop and reset the timer.

10. Until then, uninstall.I enjoyed the words of encouragement at the track shack stop.

11. And not only finishing time but breakdowns by intermediate steps That's creepy.I like the app.

1. Fix RTRT.me Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RTRT.me: Restarting the app will resolve most errors.
2. Update the RTRT.me App. Here is how:
   1. On Android goto PlayStore » Search for "RTRT.me" » Open RTRT.me » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RTRT.me » click "UPDATE".
3. Clear RTRT.me app cache: Clearing cached data will force your app to retrieve the latest data directly from RTRT.me servers.
   1. On Android, goto Settings » Apps » Select "RTRT.me" » click Storage » click "Clear Cache".
4. Check RTRT.me app permissions. If any of these permissions required to use your device's features are disenabled, RTRT.me might not work.
5. Uninstall and reinstall RTRT.me. If nothing else has worked, completely uninstall RTRT.me then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RTRT.me not working

2. Fix RTRT.me Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RTRT.me be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RTRT.me not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RTRT.me may not be able to connect to the Internet when running in the background.