Published by Public Transport Victoria on Feb 28, 2024

Report an issue with Public Transport Victoria app.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Public Transport Victoria app?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Public Transport Victoria to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Public Transport Victoria app

1. Personalise the app by saving your favourite routes and stops, and get real time travel notifications for your preferred stops and journeys. - Search: Look for destinations, stops, routes and myki outlets, or use your current location to search for nearby transport options.

2. Welcome aboard the Public Transport Victoria (PTV) app where you can top up your myki, plan your journey, get travel alerts and more.

3. The PTV app lets you plan your journey using trains, trams, and buses, making travel around Melbourne and Victoria simple and convenient.

4. Real time information, journey planning and myki top up.

5. This helps us to always provide you with the most up-to-date public transport information.

6. Create an account and register your myki for added security.

7. You can also schedule auto top up so you are always ready to travel.

8. Make travel easier.

9. If you enjoy using our app, please leave us a review.

10. Please note: Offline mode is not available in this app.

11. The app is online only and requires an internet connection.

Public Transport Victoria app Customer Insights

1. I never quite know for sure what is going on with this new app and I never had that feeling before with the older versions.Inaccurate and poorly designed, I often have to plan every change over as the app can't figure out the most logical route, lazy programming is what it comes down to, the informations there just learn some maths to get it working properly it's not hard...... Again Lazy Devs is what it isThere are few issues in the app here and there but the metro officials have been amazing with their service.

2. The transport tracker (i.e. bus, train, etc.) features are cool, but sometimes purely cosmetic (service does not arrive or arrive later than described)Practically useless to find real time information or links to DISRUPTIONS like a Rail replacement.

3. The actual info screens at stations are also wrong at times, but don't agree with this app!Accessibility means being able to use, including seeing what's on the screen, not bright burning white into my eyes! Dark Mode is imperative, not a nice gimmick.

4. "increase contrast" does nothing useful and shows whoever made this app hates disabled people.This app went from being well designed and simple use to a burning pile of trash in just a few short years.

5. Cheers! Re - the app crashes when you try to give audio input for location while entering location.Installed this to assist with disruptions and planning travel around them ... No it does not serve its purpose, info on its website doesn't even show up here.

6. Why not use real arrival times like that given in tramTracker? The times given in PTV are never right! Also, would be great if it could access my contacts to get the address, and share addresses from other apps.After moving to a brand new phone, notifications have stopped working.

7. "Expect some delay" more like "expect negligence from our part".The app has been giving the wrong train line for months.

8. It does have its problems tho, with one thing I notice frequently being the live time updates often very messed up in multiple ways and for the most curious reasons.

9. I recently lost my wallet which was handed over to metro office glenroy and the metro officer went out of her way to find me and inform that my wallet has been found and can be collected.

10. This is incredibly frustrating when I only learn of train delays or cancellations (a daily occurrence on Melbourne's train network) one I arrive at the station.

11. Even the Opal app in Syd, is better designed than this!I have this app and Metro Notify to let me know any changes to the Frankston line services so I can plan my travel... It never work.

Steps to Troubleshoot & Fix Public Transport Victoria app Issues

1. Fix Public Transport Victoria app Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Public Transport Victoria app: Restarting the app will resolve most errors.
  2. Update the Public Transport Victoria app App. Here is how:
    1. On Android goto PlayStore » Search for "Public Transport Victoria app" » Open Public Transport Victoria app » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Public Transport Victoria app » click "UPDATE".
  3. Clear Public Transport Victoria app app cache: Clearing cached data will force your app to retrieve the latest data directly from Public Transport Victoria app servers.
    1. On Android, goto Settings » Apps » Select "Public Transport Victoria app" » click Storage » click "Clear Cache".
  4. Check Public Transport Victoria app app permissions. If any of these permissions required to use your device's features are disenabled, Public Transport Victoria app might not work.
  5. Uninstall and reinstall Public Transport Victoria app. If nothing else has worked, completely uninstall Public Transport Victoria app then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Public Transport Victoria app not working


2. Fix Public Transport Victoria app Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Public Transport Victoria app be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Public Transport Victoria app not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Public Transport Victoria app may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • As an EU citizen, I wish to exercise my "right to erasure" under EU EEA GDPR and would like to have my account deleted along with all other personal information.

    Kind Regards,
    William Buckley

    — by William Buckley 1 month ago

  • Bbgff

    — by Dayde 1 year ago