Contact BART Official Customer Service

Why should I report an Issue with BART Official?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of San Francisco Bay Area Rapid Transit District to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It’s the easiest way to plan your trip and get accurate real time train departures with data straight from BART, along with official service alerts. -Plan your entire end to end trip with BART’s exclusive Trip Planner giving you the fastest route from your starting point to your destination using BART and multiple modes of transportation, including connecting transit, biking, walking and driving. -Step by step navigation with personalized preferences and saved favorite stations and trips. -Customized in-app notifications about BART service and announcements. -Service disruption information linked to your trip itinerary. -Report a Biohazard that needs addressing and access our BART Watch App for reporting crimes. -Easily see the last train of the evening by station when you’re planning your night out or your trip home from the airport. -Station information (including if it offers a parking lot and secured bike parking). -Seamless connection to bart. gov and BARTable for deals, events, and fun. -It’s ad free; who wants to be distracted when looking how far away your train is?

2. BART is working on future features of the app to enhance your BART experience...

3. The official Bay Area Rapid Transit (BART) app has arrived.

4. Tell us about the features you want.

1. However it can't current match blazing speed of trip look ups provided by BART Runner; in 10 seconds, holding my phone in one hand, I can get station-to-station train estimates, which have many times cut 10 - 20 minutes off a trip by just barely making a train or suggesting BART before my friends have ordered an Uber.

2. In an underground station? App sits and spins and is totally useless! And Bart appears to have 'retired' mobile Version of Website, which worked way better than this faulty app*Edited message - Thank you for the explanation.

3. It doesn't have the full reporting feature that the BART Watch app provides (only able to report biohazards).Thank you for posting useful+detailed "What's New" info.

4. You have to swipe down on train info screen to reveal map, and type in station name at top of map, and then wait for both map and train info pages to refresh.

5. The trip look ups here take easily 30 seconds or more and involve many more taps and typing (with autocomplete that understandably doesn't live up to Google maps) for on-the-fly look ups.

6. Many times I plan my day around the times on this app only to find out the train has been canceled when I get to the station.

7. So far, it looks great! Therefore, I strongly suggest that you RESTART YOUR DEVICE if the app doesn't work correctly immediately after you install it.This a great introductory experience for an official app, and I think it's got a lot of potential.

8. Given the multiple issues I have had with their parking management, I always assume the worst with them.I DON'T like your recent update to your app or website!! Most of the added features are extra and a little unnecessary.

9. As a heavy user, BART Runner will still be my go to tool in 90% of cases...now an Android widget with departure times, that would be a game changer.

10. Knowing what it fixes and what version it fixes can be very helpful, unlike other apps posting, "Time for your weekly update!" or other such stupid information - what a waste those are.

11. Great! But if I want to select a different station? Drop-down arrow next to station name takes you to a blank screen.

1. Fix BART Official Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BART Official: Restarting the app will resolve most errors.
2. Update the BART Official App. Here is how:
   1. On Android goto PlayStore » Search for "BART Official" » Open BART Official » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BART Official » click "UPDATE".
3. Clear BART Official app cache: Clearing cached data will force your app to retrieve the latest data directly from BART Official servers.
   1. On Android, goto Settings » Apps » Select "BART Official" » click Storage » click "Clear Cache".
4. Check BART Official app permissions. If any of these permissions required to use your device's features are disenabled, BART Official might not work.
5. Uninstall and reinstall BART Official. If nothing else has worked, completely uninstall BART Official then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BART Official not working

2. Fix BART Official Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BART Official be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BART Official not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BART Official may not be able to connect to the Internet when running in the background.