Contact Professional ID Customer Service

Why should I report an Issue with Professional ID: Certification?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ID123 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Professional ID app is a digital ID wallet used by professionals to store their digital license & certificate ID cards issued by the licensing and certification authority.

2. In order to use this app and store your professional ID card on your mobile device, you must receive a digital ID card invitation email.

3. Cardholders can also opt-in to receive messages, updates, and information in the app from their licensing and certification authority.

4. Licensing and certification authorities are making ID cards more convenient and useful by offering them digitally.

5. Didn’t get your card invitation email?

6. If your authority is not registered with us and you would like to use this app, please have them contact us.

7. Ask your licensing and certification authority to issue you a digital professional ID card through ID123 ( ).

1. Longer than I expected it to be.. alone talking to myself for hours..Useless garbage.

1. Fix Professional ID Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Professional ID: Restarting the app will resolve most errors.
2. Update the Professional ID App. Here is how:
   1. On Android goto PlayStore » Search for "Professional ID" » Open Professional ID: Certification » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Professional ID » click "UPDATE".
3. Clear Professional ID: Certification app cache: Clearing cached data will force your app to retrieve the latest data directly from Professional ID servers.
   1. On Android, goto Settings » Apps » Select "Professional ID: Certification" » click Storage » click "Clear Cache".
4. Check Professional ID app permissions. If any of these permissions required to use your device's features are disenabled, Professional ID might not work.
5. Uninstall and reinstall Professional ID. If nothing else has worked, completely uninstall Professional ID then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Professional ID not working

2. Fix Professional ID Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Professional ID be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Professional ID not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Professional ID may not be able to connect to the Internet when running in the background.