Contact Connected Diagnostics Customer Service

Why should I report an Issue with Connected Diagnostics?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cummins Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Mobile Connected Diagnostics will operate with commercial Cummins electronic engines and Cummins Agility Natural Gas fuel systems in on-highway, off-highway, marine and power generation applications and is NOT currently compatible with Dodge, Ram or Nissan OEM pick-up truck system electronics. • A tabulated listing of your equipment by current fault code status with a quick count reference on each tab. • Complete Connected Diagnostics™ notification reports for all active faults by equipment. • Your equipment inventory categorized by activity status. • Search functionality by VIN, ESN, Equipment ID, fault status or Cummins engine model.

2. Mobile Connected Diagnostics transforms Cummins engine system fault data into actionable information to enable instant decisions for maximum equipment productivity.

3. Connected Diagnostics™ identifies and prioritizes the fault codes, determines the probable cause of the fault, reports it to you and automatically identifies the nearest Cummins-certified repair location with Genuine Cummins parts and factory-certified technicians trained to repair your equipment.

4. Connected Diagnostics™ uses the power of Cummins to analyze the fault code data, prioritizing all active and recently inactive faults to provide a high level of confidence that the recommendation to stop immediately or service immediately is the right one.

5. The unique information sent by Connected Diagnostics™ is much more valuable than the lamp on the dash, and more complete than raw data pulled from the electronic engine system.

6. Connected Diagnostics™ enables proper care for the engine system while maximizing uptime without the time previously needed to investigate the cause of the check engine lamp.

7. The moment an engine system fault occurs, the telematics system instantly transmits key engine system and GPS data through the telematics connection currently installed on your Cummins-powered equipment.

8. And, only Connected Diagnostics™ can report engine performance derate timers that may have been triggered by the fault.

9. Connected Diagnostics™ applies unique Cummins analytics to transform the data into actionable information.

10. Suggesting probable root cause of the fault to the component level, Connected Diagnostics™ facilitates the repair and minimizes downtime.

11. An active connection to a compatible telematics provider is required for data transmitted from the equipment’s SAE J1939 data link and an active cellular or Wi-Fi connection is required for the mobile device to receive equipment status updates.

1. We need more espicif the sensors name and numberThis is not for truck owners.

2. The truck owners have a lot of struggle.

3. Only for workshop.

1. Fix Connected Diagnostics Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Connected Diagnostics: Restarting the app will resolve most errors.
2. Update the Connected Diagnostics App. Here is how:
   1. On Android goto PlayStore » Search for "Connected Diagnostics" » Open Connected Diagnostics » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Connected Diagnostics » click "UPDATE".
3. Clear Connected Diagnostics app cache: Clearing cached data will force your app to retrieve the latest data directly from Connected Diagnostics servers.
   1. On Android, goto Settings » Apps » Select "Connected Diagnostics" » click Storage » click "Clear Cache".
4. Check Connected Diagnostics app permissions. If any of these permissions required to use your device's features are disenabled, Connected Diagnostics might not work.
5. Uninstall and reinstall Connected Diagnostics. If nothing else has worked, completely uninstall Connected Diagnostics then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Connected Diagnostics not working

2. Fix Connected Diagnostics Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Connected Diagnostics be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Connected Diagnostics not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Connected Diagnostics may not be able to connect to the Internet when running in the background.