Contact CBP One Customer Service

Why should I report an Issue with CBP One?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of U.S. Customs and Border Protection to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. They will also be able to receive real-time status updates regarding their appointment requests, or chat with a CBP Agriculture Specialist if additional information is needed from them. · The I-94 feature allows travelers to apply and pay for their I-94 up to seven days prior to their arrival in the U. S. at a Port of Entry (POE).

2. CBP One ™ currently has two features available, with more features being rolled out over the next year. · The Inspection Appointment request feature allows brokers/carriers/forwarders to use their mobile device to request an inspection for perishable cargo entering the U. S.

3. Features rolled out over the next year will benefit Small Vessel Operators, Bus Operators, Aircraft Operators, Seaplane Pilots, commercial truck drivers and Commercial Vessel Operators.

4. The CBP One™ app serves as a single portal to a variety of CBP services allowing users to be quickly and conveniently directed to the features they need by answering a series of guided questions.

5. CBP One™ also provides access to a digital copy of their I-94 and up to 5 years of travel history.

6. CBP One™ I-94 is available nationwide.

7. However, the ability to make appointments for perishable cargo is available at participating Ports of Entry (POE) only, please contact your POE for more information.

1. _------_ My only recommendation is to use network location, cellphone tower location info, plus gps location to cut down with thousands of people trying to get an appointment while outside of Mexico therefore bogging down the system to everyone spending months in shelters trying to do the right thing by using the app...(Urgent) When trying to Request Advance Travel Authorization, it scans the passport number, but it shows an error message when trying to take a photo for the identity verification.

2. Or reactivate 2.42.0 Thank You!the application is very poorly implemented! it is impossible to take a photo, the token200 error constantly pops up, after the first photo, the application can easily close at any time and you have to start everything from the beginning.

3. Shame on the developers!It is not working!( I spend from 2 to 4 hours every night to fill new questionnaires for my family to be ready to choose a time slot by 8 am.

4. ThanksThe U.S. Mexico Border should be closed for a year or until our immigration system is revised to better reflect the interests of the U.S. Immigration should be orderly and based on merit.

5. Tried using the Sea option for port arrival after a cruise and got the following message "Coming Soon.

6. Please, many Cubans and others are failing to complete their I-134A process because of this, in Cuba almost all phones are outdated and contains old Android versions.

7. The "Edit traveler profile" doesn't let me save my information.

8. Additional services will be rolled out over the next year." Also tried the Land and Air options and got the same message.

9. Ended up having to download another app, MPC CBP (Mobile Passport Control), instead which worked.Apps works fairly well for the volume of usage.

10. It doesn't allow anyone to save it after you entered first and last name.

11. Wondering if that has to do with the error.Every time they UPDATE this APP, something gets messed up.

1. Fix CBP One Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CBP One: Restarting the app will resolve most errors.
2. Update the CBP One App. Here is how:
   1. On Android goto PlayStore » Search for "CBP One" » Open CBP One » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CBP One » click "UPDATE".
3. Clear CBP One app cache: Clearing cached data will force your app to retrieve the latest data directly from CBP One servers.
   1. On Android, goto Settings » Apps » Select "CBP One" » click Storage » click "Clear Cache".
4. Check CBP One app permissions. If any of these permissions required to use your device's features are disenabled, CBP One might not work.
5. Uninstall and reinstall CBP One. If nothing else has worked, completely uninstall CBP One then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CBP One not working

2. Fix CBP One Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CBP One be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CBP One not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CBP One may not be able to connect to the Internet when running in the background.