Contact MyChart Customer Service

Why should I report an Issue with MyChart?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Epic Systems Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. • Review test results, medications, immunization history, and other health information. • Connect your account to Google Fit to pull health-related data from your personal devices right into MyChart. • View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. • Schedule and manage appointments, including in-person visits and video visits. • Securely share your medical record from anywhere with anyone who has Internet access. • Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations. • Receive push notifications when new information is available in MyChart.

2. Note that what you can see and do within the MyChart app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software.

3. To sign up for an account, download the app and search for your healthcare organization or go to your healthcare organization’s MyChart website.

4. To access MyChart, you must create an account with your healthcare organization.

5. After you’ve signed up, turn on fingerprint authentication or set up a four-digit passcode to quickly log in without needing to use your MyChart username and password each time.

6. If you have questions about what’s available, contact your healthcare organization.

7. You can check whether push notifications are enabled under the Account Settings within the app.

8. Have feedback about the app?

9. Email us at mychartsupport@epic. com.

1. I figured three star is average, but there is potential to be excellent! I would recommend this app to anyone, just be prepared for sporadic " errors " within the systemKeeps me in touch with my providers in a very unobtrusive way - so much better than phone calls on hold for an eternity with obnoxious unoffensive music and repeated, "Your call is very important to us..." Sometimes the limited options for "what do you need today..." menus will make it difficult to navigate/Get to "right" options, but we are used to that.I love being able to schedule/reschedule appointments, order prescription refills, pre-check in for appointments, and pay co-pays through the app.

2. Also, you can link specialists to get access to labs, demographics, and reminders for annual exams.I love the app, but the only thing its missing is allowing patients to schedule apppintments through the app rather than calling and being on hold for a long period of time.

3. I wish they never took the option out because it inconveniences is patients who arent able to call atthat time, and need to make an appointment for a certain date.

4. The app sends me these messages at least every other week! Please change the send time! It is nice to see test results and be able to look at x-rays fairly quickly.

5. Only draw back, is there are quite a few times it says" an error has occurred, try again later." Also, with some vaccinations, it wants you to go off site to see the "more information." It's worth downloading if you want to keep track of your health, appointments , even if you have a question.

6. Just need to give the patients the option of scheduling appointments.Frustrating! In many ways this is a good overall app, but trying to get any IT HELP is impossible.

7. I like being able to send a question to one of my doctors when I need information.

8. There seem to be multiple versions which are slightly different, and clicking on a link sent in an email brings up a version different from the one installed on my phone.

9. To set up MyChart, you need to enter your COVID-19 info, which we have; photo (required) of the vaccination record card.

10. Both of these are different from the version opened in a computer browser.There were graphs so you can compare your results.

11. Easy to navigate and get test results quickly.

1. Fix MyChart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyChart: Restarting the app will resolve most errors.
2. Update the MyChart App. Here is how:
   1. On Android goto PlayStore » Search for "MyChart" » Open MyChart » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyChart » click "UPDATE".
3. Clear MyChart app cache: Clearing cached data will force your app to retrieve the latest data directly from MyChart servers.
   1. On Android, goto Settings » Apps » Select "MyChart" » click Storage » click "Clear Cache".
4. Check MyChart app permissions. If any of these permissions required to use your device's features are disenabled, MyChart might not work.
5. Uninstall and reinstall MyChart. If nothing else has worked, completely uninstall MyChart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyChart not working

2. Fix MyChart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyChart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyChart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyChart may not be able to connect to the Internet when running in the background.