Published by Epic Systems Corporation on Sep 11, 2024

contact Ukiah Chat with our AI-based Ukiah Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Ukiah?



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Why chat with our AI Ukiah Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Ukiah.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Won't recognize my countryinconsistent designEpic 2017Overall nice upgrade.

Steps to Troubleshoot & Fix Ukiah Issues

1. Fix Ukiah Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ukiah: Restarting the app will resolve most errors.
  2. Update the Ukiah App. Here is how:
    1. On Android goto PlayStore » Search for "Ukiah" » Open Ukiah » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ukiah » click "UPDATE".
  3. Clear Ukiah app cache: Clearing cached data will force your app to retrieve the latest data directly from Ukiah servers.
    1. On Android, goto Settings » Apps » Select "Ukiah" » click Storage » click "Clear Cache".
  4. Check Ukiah app permissions. If any of these permissions required to use your device's features are disenabled, Ukiah might not work.
  5. Uninstall and reinstall Ukiah. If nothing else has worked, completely uninstall Ukiah then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ukiah not working


2. Fix Ukiah Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ukiah be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ukiah not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ukiah may not be able to connect to the Internet when running in the background.

Reported Issues

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