Published by Epic Systems Corporation on Nov 5, 2024

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What users are saying

1. This version is also missing the very useful and time-saving "jot" feature included in the iOS version.Is it possible to give zero starts? This product is utterly lacking and useless compared to the iPhone version, which allows order entry and even charting.

2. The most egregious missing feature is order entry; not being able to put in orders while rounding without having to interrupt workflow to log into a workstation is limiting patient care.

3. Unless you have no choice, don't bother with this app because the dhe devs clearly aren't concerned with keeping it current.I agree with the other reviewers - Epic clearly does not care about the Android version of this app.

4. Also, I wish there was an improved interface viewing labs where you could view all chemistry related labs in one page instead of seeing a chem panel but having to find another screen to see the magnesium.The app is barely functional.

5. And again as others have noted, very inconvenient to access vital signs -currently a footnote of the summary tab, but should be more prominently featured.Lacks much of the functionality of the iOS version.

6. The absence of this feature for Android renders this app nearly useless as I need to log into a computer for anything more than checking labs or reading notes.

7. The app gets a 2 * review because it has known issues for a while that aren't fixed when it comes to user interface & functionality compared to the iPhone app.

8. Also missing is the ability to see certain notes (especially event/brief notes) which are often the most important in actively decompensating patients.

9. Overall a solid start on what looks to be a heavily used application.Very limited functionality compared to the iOS version.

10. Also, the Android version of Haiku lags behind the iOS version by years.

11. For example, having access to the CIWA scores overnight and how much Ativan was given and when would be very helpful.Love the app.

Steps to Troubleshoot & Fix Epic Haiku Issues

1. Fix Epic Haiku Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Epic Haiku: Restarting the app will resolve most errors.
  2. Update the Epic Haiku App. Here is how:
    1. On Android goto PlayStore » Search for "Epic Haiku" » Open Epic Haiku » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Epic Haiku » click "UPDATE".
  3. Clear Epic Haiku app cache: Clearing cached data will force your app to retrieve the latest data directly from Epic Haiku servers.
    1. On Android, goto Settings » Apps » Select "Epic Haiku" » click Storage » click "Clear Cache".
  4. Check Epic Haiku app permissions. If any of these permissions required to use your device's features are disenabled, Epic Haiku might not work.
  5. Uninstall and reinstall Epic Haiku. If nothing else has worked, completely uninstall Epic Haiku then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Epic Haiku not working


2. Fix Epic Haiku Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Epic Haiku be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Epic Haiku not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Epic Haiku may not be able to connect to the Internet when running in the background.

Reported Issues

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