Contact VCU Health MyChart Customer Service

Why chat with our AI VCU Health MyChart Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of VCU Health MyChart.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Great for keeping on top of visits, Doctor's notes ECT.. overall good experience with using this app.Overall it's a good app, but it doesn't replace dealing with actual human beings, and the constant notifications immediately before and after a doctor's appointment can be a distraction.The app is amazing! I would give it 5+ stars, but it does not let us enter or clear out that we have already had fluoride.

2. Very convenient for both patient and doctor.Once I changed my password a couple times I haven't had any more problems with logging in, fairly easy to get around in app.

3. Has also helped me in a pinch with paperwork for my social worker and stuff.I LOVE IT!! I have been using this app since VCU/MCV first started the website.

4. Easy to get in touch with all your doctor's for all your medical needs.

5. And it takes days for providers to return a message.Only thing is I wish there was a notes section for last visit on all visits listed.

6. Not user friendly in replying to doctor's msg.

7. Very easy to use and gives prompt information.I have used this to contact Billing several times with no response.

8. I love this app! It is so convenient and easy to use, navigate through different areas.

9. Other than that, perfect! Thank you for allowing real time review and communication for Healthcare team and Patient access.

10. If I only have a simple question I can submit it in portal and a nurse or doctor will respond back when they can.

11. I.E. medical questions, prescriptions, etc.Not user friendly to make appointments.

1. Fix VCU Health MyChart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VCU Health MyChart: Restarting the app will resolve most errors.
2. Update the VCU Health MyChart App. Here is how:
   1. On Android goto PlayStore » Search for "VCU Health MyChart" » Open VCU Health MyChart » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VCU Health MyChart » click "UPDATE".
3. Clear VCU Health MyChart app cache: Clearing cached data will force your app to retrieve the latest data directly from VCU Health MyChart servers.
   1. On Android, goto Settings » Apps » Select "VCU Health MyChart" » click Storage » click "Clear Cache".
4. Check VCU Health MyChart app permissions. If any of these permissions required to use your device's features are disenabled, VCU Health MyChart might not work.
5. Uninstall and reinstall VCU Health MyChart. If nothing else has worked, completely uninstall VCU Health MyChart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VCU Health MyChart not working

2. Fix VCU Health MyChart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VCU Health MyChart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VCU Health MyChart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VCU Health MyChart may not be able to connect to the Internet when running in the background.