Contact SYNC GO Customer Service

Why should I report an Issue with SYNC GO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zumba Fitness, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app is only available to current licensed, premium Strong Nation Instructors who are members of the 'SYNC' program.

2. Developed exclusively for the Strong Nation instructor network, SYNC Go is an all-in-one tool for music playlist creation.

3. The app allows members to access their monthly music and video content provided to them by Strong Nation.

4. Members can create a tailored playlist for their Strong Nation class.

5. Members can also easily access videos and the latest Strong Nation provided teaching aids.

6. SYNC Go features trimming songs to any length to fit your class needs.

7. Playlists can be made available offline when wifi and data are not accessible in class.

8. You can access your playlists in class without needing Wi-Fi or mobile data.

9. Your favorite content from SYNC Now automatically syncs with SYNC Go without missing a beat. The best part?

10. Initial sign in is required to verify membership status.

11. This app is for Premium SYNC Members only.

1. I used the workaround of searching for the song and then adding it to the playlist.Issues with the SyncGo app loading songs in a playlist... takes too long to load next song or just doesn't load it at all... just says "error loading song".. otherwise I think the app is great very user-friendly, nice to be able to view the videos in the app as well, easy to build playlistsMy app hasn't the option to create playlists so, when I download the songs to the computer, I can't download them any more and I can't play them without searching them one by one on my phone.

2. Would like to be able to add a few seconds break for students to get their mats for Q4 & to get up off the floor for cool down.I think the app would be great if it would stop having an error while loading my music! It will tell me I have an internet connection problem and will not play the next song in my playlist.

3. The problem gets bigger when I must give a STRONG30 class, where I must cut the songs by myself.Like being able to see the videos for your playlist! Makes a quick review much easier.

4. (Or give us new recharges! We've had the same ones for so long!) Love you STRONG NATION!I love this app! Super easy to use, create a playlist or just replace the last quadrant.

5. I like being able to play direct from app without downloading to save spaceLove it everything is in one place and you can even cut rhe tracks..SYNC GO is helping me to develop a career as a virtual fitness instructor.

6. Love the app so much, just as easy as ZIN! Would love the ability to trim out the middle song instead of just the first and last song.

7. I always need to search the songs when I am teaching and it breaks the class.

8. fix that in this would be five starsThe songs need to be separated for download.

9. Everything is convenient and I love having the videos and music all in one place.

10. I only miss the option to create STRONG 30 class.

11. Also need the ability to use our own songs for recharges.

1. Fix SYNC GO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SYNC GO: Restarting the app will resolve most errors.
2. Update the SYNC GO App. Here is how:
   1. On Android goto PlayStore » Search for "SYNC GO" » Open SYNC GO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SYNC GO » click "UPDATE".
3. Clear SYNC GO app cache: Clearing cached data will force your app to retrieve the latest data directly from SYNC GO servers.
   1. On Android, goto Settings » Apps » Select "SYNC GO" » click Storage » click "Clear Cache".
4. Check SYNC GO app permissions. If any of these permissions required to use your device's features are disenabled, SYNC GO might not work.
5. Uninstall and reinstall SYNC GO. If nothing else has worked, completely uninstall SYNC GO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SYNC GO not working

2. Fix SYNC GO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SYNC GO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SYNC GO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SYNC GO may not be able to connect to the Internet when running in the background.