Contact SyncMyTracks Customer Service

Why should I report an Issue with SyncMyTracks?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SyncMyTracks to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also the heart rate, cadence, power and temperature are synchronized, when they are supported by different services. - Can SyncMyTracks delete or modify my activities in synchronization? Never!

2. SyncMyTracks prevents duplication of activities considering the start time of the activity. - Where are emails and passwords of my accounts saved?

3. SyncMyTracks just adds activities to your accounts, it doesn't delete or modify the activities that you already have. - Can SyncMyTracks duplicate my activities in synchronization?

4. In application settings you can set the time interval wherein SyncMyTracks check for new activities, or you can disable automatic synchronization.

5. Simply entering data (email and password) of both accounts, the activities are exported from one account to the others, using GPX or TCX files.

6. Not recommended, it could create duplicate activities already synchronized. - Can you use Facebook or Google+ to login and sync my accounts? No.

7. If password is not set, you must generate it in your account settings. - Is SyncMyTracks sponsored, maintained or supported it by tracking services supported?

8. Simply add the accounts you want to sync, and SyncMyTracks will do the synchronization.

9. It's an Android app used to sync your activities of the most popular sports tracking services.

10. The paid version contains no ads. - Can you use the export and import and synchronization with the same accounts?

11. In addition, in the free version you can only export the last 40 activities at most.

1. I have to manually sync every day, which is a pain.When first installed, this app worked great syncing my Polar beat workouts into fitibit including heart rate data.

2. I've been looking for a way to get my runs from the Nike app dating back to 2014 over to Strava and this is the only thing I've found that has (sorta) worked.

3. 🗑No longer works for syncing Strava to and from Nike Run Club, and I can't find a viable alternative.

4. The developer has not responded to my email asking if this is a known issue or if it will be fixed in a future release.When it works it's great.

5. Really disappointed.EDIT: WAS WORKING FINE BEFORE UPDATE!!! STRAVA IS SYNCING TO THE WRONG ACCOUNT.

6. A few days after install the heart rate data stopped syncing.

7. GPS DATA TO NRC WAY OFF! PLEASE FIX! Have been searching for a long time for a way to get all my Nike+ Run Club data over to Strava.

8. Finally found this app and IT WORKS! Only wish it would allow you to select what types of activities to sync.

9. But the developer is on top of those things every time a change is made with a service, and has answered at least two or three of my emails within six hours.

10. I can sync workouts without heart rate data into fitbit automatically without having to buy this app.

11. For example, don't need my warmup runs synced to Strava, just my main workout.Worth every penny I paid plus sum.

1. Fix SyncMyTracks Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SyncMyTracks: Restarting the app will resolve most errors.
2. Update the SyncMyTracks App. Here is how:
   1. On Android goto PlayStore » Search for "SyncMyTracks" » Open SyncMyTracks » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SyncMyTracks » click "UPDATE".
3. Clear SyncMyTracks app cache: Clearing cached data will force your app to retrieve the latest data directly from SyncMyTracks servers.
   1. On Android, goto Settings » Apps » Select "SyncMyTracks" » click Storage » click "Clear Cache".
4. Check SyncMyTracks app permissions. If any of these permissions required to use your device's features are disenabled, SyncMyTracks might not work.
5. Uninstall and reinstall SyncMyTracks. If nothing else has worked, completely uninstall SyncMyTracks then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SyncMyTracks not working

2. Fix SyncMyTracks Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SyncMyTracks be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SyncMyTracks not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SyncMyTracks may not be able to connect to the Internet when running in the background.