Published by Zumba Fitness, LLC

contact Zumba Fitness Chat with our AI-based Zumba Fitness Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Zumba Fitness?



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Why chat with our AI Zumba Fitness Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Zumba Fitness.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. It's a shame cos this was the most recommended app for Zumba as well.For Samsung J6, software version is updated as on date, till this app doesn't allow to move to loginIt's a great app ig only it stayed open so I can order a zumba outfitIt's an amazing working to health nd exerciseIt's a must have if you love Zumba like I do zumba momma heretoday is April 4, 2019...,this is my first day exercise..see u on my status updatejust installed this , & tells me i need an update.My app keeps saying that is outdated.

2. I have heard good things about this app, but it is just not usable from my phone.Wait.... LAST UPDATED 2013?!?! NO WONDER IT HAS SO MANY TERRIBLE REVIEWS, UPDATE YOUR APP!! IT SAYS THERE ARE SONGS ON HERE ON GOOGLE, BUT NOT ON HERE!! FALSE ADVERTISING!! PLUS, YOU HAVE TO GO TO A STUDIO?!! BULLCRAP!! UGH GOD THIS IS DEFINITELY NOT WHAT I NEEDED RIGHT NOW!! Please, for your own sake, don't waste your time downloading this app.

3. Idk why it's rated 4.0. Also it told me I needed an update immediately, but when I tried to update it all it said was 'uninstall' and 'open'.This app is obselite i have a j6 and it says this app is for older androids.

4. When I opened the app it told me right away it needed an update.

5. I pressed OK and it guided me to the app store, there it said there was no update needed.

6. I have a Samsung s3.

7. It sucks.

Steps to Troubleshoot & Fix Zumba Fitness Issues

1. Fix Zumba Fitness Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Zumba Fitness: Restarting the app will resolve most errors.
  2. Update the Zumba Fitness App. Here is how:
    1. On Android goto PlayStore » Search for "Zumba Fitness" » Open Zumba Fitness » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zumba Fitness » click "UPDATE".
  3. Clear Zumba Fitness app cache: Clearing cached data will force your app to retrieve the latest data directly from Zumba Fitness servers.
    1. On Android, goto Settings » Apps » Select "Zumba Fitness" » click Storage » click "Clear Cache".
  4. Check Zumba Fitness app permissions. If any of these permissions required to use your device's features are disenabled, Zumba Fitness might not work.
  5. Uninstall and reinstall Zumba Fitness. If nothing else has worked, completely uninstall Zumba Fitness then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Zumba Fitness not working


2. Fix Zumba Fitness Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Zumba Fitness be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Zumba Fitness not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Zumba Fitness may not be able to connect to the Internet when running in the background.

Reported Issues

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