Published by Smart Wear on Jun 18, 2024

Report an issue with DayBand.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with DayBand?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Wear to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About DayBand

1. Tips: The phone system must be android4.

DayBand Customer Insights

1. I'm sorry, but if this doesn't start working, I'm going to have to return the watch and get a different system altogether.works well for steps, workout, heart rate, blood oxygen.

2. The heart rate appears to work fine, but the blood pressure reading usually times out before registering and the O2 results are suspect.

3. Heart rate doesn't work, blood pressure doesn't work.

4. I will keep it as I have already spent money and it started crashing a day after I could return.I can't figure out how to get the sleep tracker to work 😫.

5. fix that and i'll change the rating to 4.5. fix the blood pressure auto set and you will get 5.The band is too difficult to take apart for charging; and the angle of the USB male makes it difficult to charge correctly.

6. When you take a continuous heart rate reading over any length of time and then try to look at it, you are only able to advance the result time line by a minute or so at a time, so if you do an hour or more reading, you will be swiping for ever and ever to review the whole period.

7. Vitalwatch reviews were good? It won't do a main functionality??? Someone want to save it from the landfill?The tracker seems to work well.

8. What's the point of having something that only works when others want it to work, and not when you need it to work.

9. The KoreTek watch works fine, but what's the point of having it if I can't track progress? I've uninstalled and reinstalled the app and still got nowhere.

10. I'll have to pay more for something that actually works.Well, got this band to get in better shape and 2 weeks in the app won't synch and keeps crashing which is kinda defeating the purpose of having this thing.

11. Update, Customer service sent me a link to a manual which mentions nothing about sleep tracker and will not zoom large enough to read.

Steps to Troubleshoot & Fix DayBand Issues

1. Fix DayBand Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DayBand: Restarting the app will resolve most errors.
  2. Update the DayBand App. Here is how:
    1. On Android goto PlayStore » Search for "DayBand" » Open DayBand » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DayBand » click "UPDATE".
  3. Clear DayBand app cache: Clearing cached data will force your app to retrieve the latest data directly from DayBand servers.
    1. On Android, goto Settings » Apps » Select "DayBand" » click Storage » click "Clear Cache".
  4. Check DayBand app permissions. If any of these permissions required to use your device's features are disenabled, DayBand might not work.
  5. Uninstall and reinstall DayBand. If nothing else has worked, completely uninstall DayBand then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DayBand not working


2. Fix DayBand Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DayBand be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DayBand not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DayBand may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Have recieved dayband verification code but have no idea what to do with it ,where do i put it

    β€” by Patricia Burling 3 years ago

  • not working at all can not reset password. it does not recognize my account. please fix

    β€” by Ramona Thomas 3 years ago

  • Why can I not get the sleep record to work on my C6T-BFOC. smart band?
    Please assist.

    β€” by Gordon 3 years ago

  • For a few weeks my dayband has worked, after a bad start with sleep part of the app not working, now the app, for some reason, wanted me to sign in, but won't let me.

    I tried using another e-mail address, and password, but get the same result redering the band useless, except for telling the time.

    The new e-mail address I used in the app is klbarrowcliff@redacted.

    What can be done, I'm not happy !

    K L Barrowcliff

    β€” by Ken Barrowcliff 3 years ago

  • I bought 3 smartwatches and any of them function the sleep monitoring mode

    β€” by Karen Maldonado 3 years ago

  • My dayband won’t connect to my iPhone

    β€” by Bruce Henry 3 years ago

  • Can't register new account on dayband app on android phone. Refuses to accept the info I type in.

    β€” by Bill Scott 3 years ago

  • Continuousy get "Registration Failed" when trying to Register the Dayband app

    β€” by Bev Berry 3 years ago

  • Trying to do registration for two kore trak smart watches. Both registrations fail repeatedly. How do we successfully complete the catchall process.

    β€” by John Berry 3 years ago

  • can't Register keeps asking for captcha can't get

    β€” by Carlos Hernandez 3 years ago

  • I can not see the captcha on my cell to register. Is the a way to registure using my laptop?

    β€” by George Matsui 3 years ago

  • I have a Lg V20 phone I'm trying to set up my Koretrak watch. I keep getting a verification #. I've done e everything to get them paired up. Help!

    β€” by Nancy Cochran-Bylsma 3 years ago

  • I can not sign on dayban and my two watches have military time please send info step by step to correct these problems

    β€” by Donld L Russ 3 years ago

  • can not get past captcha so can not open app to get started

    β€” by William Donohoe 3 years ago

  • The Day Band app doesn't reflect accurate weather. I've rebooted my phone many times turning location on and off. It shows the correct location but definitely not even close to the the correct temperature. It has been in the 80's and it will read 50's. I have the setting on Fahrenheit. Also, it is not accurate on my sleep record.

    β€” by Sharon Nolan 3 years ago

  • Unable to pair. Have tried everything I can think of. At this point I need to initialize the Koretrac watch and Dayband. I tried reinstalling Dayband but no luck.

    β€” by Donald Metzger 3 years ago

  • I cannot sign into my account, I can't change my password, i can't get a response from kire track or dayband. What's going on?

    β€” by Bernard Noseworthy 3 years ago

  • Unable to register with the app and koretrack readings inaccurate

    β€” by David Evans 3 years ago

  • The sleep recorded doesn’t work

    β€” by Gordon 3 years ago

  • I have a iPhone and cannot get the vibration to operate when messages come through on my phone including WhatsApp. Please assist

    β€” by Ronald Matthee 3 years ago

  • Respond or I want to return the watch as useless if I can't sync itti my smartphone

    β€” by Roger McGowan 3 years ago

  • How do you get to the device screen/page so you can use bluetooth sync to set current information to local data

    β€” by Roger McGowan 3 years ago

  • Watch does not show time when moving my wrist/arm. Can I calibrate the watch to do so?

    β€” by George Pallme 3 years ago

  • No problem logging in until last few days when every attempt is now unsuccessful. Changed password but still no-go? Please advise, thank you

    β€” by Douglas Coulson 3 years ago

  • I am trying to register a new account with the app on my phone. What am I supposed to put for the Captcha line? There are no instructions.

    β€” by Jean S Keesler 3 years ago

  • Can't create an account or login!!!

    β€” by Joe 3 years ago

  • Thank you for the captcha number but the app is still not accepting my email address..

    β€” by Carolyn Homonko 3 years ago

  • Big X by email when I try to register. Won't do captcha. Frustrating! Looks like a common problem. Help, please.

    β€” by Carolyn Homonko 3 years ago

  • Since last update March I can no longer sign in my account or get information off phone tried shut phone restart nothing working please try to fix this problem Thank You

    β€” by Philip foucault 3 years ago

  • My blood pressure reading does not reset

    β€” by Paul Welch 3 years ago

  • Weather temp on app does not match with temp on phone/ city I live in. Why

    β€” by Mack McCullough 3 years ago

  • I can't get the catpcha to work to register my watch

    β€” by Sarah Clarke 3 years ago

  • Can not login to DayBand. Need to reset tme on Koretrak watch.

    β€” by Ricky Riggs 3 years ago

  • I want to register, enter my e-mail, mkplange@redacted or m.lange@redacted, then I press GET to get the verification code, but I don't get a verification code on any of the two mails listed above, it's also not a verification code in the SPAM. So I can not use the program and the KoreTrak.

    β€” by Michael Lange 3 years ago

  • I am trying to log into my account on my phone and it is informing me that the email or password is incorrect and I can’t get past the log in page. Please can you sort out this issue. Also my sleep part of the watch does not work.

    β€” by Hayley 3 years ago

  • Cannot get into app, Dont let me reister please help

    β€” by Frank Pederson 3 years ago

  • Issue registering

    β€” by Tim Bohland 3 years ago

  • All functions working except the sleep monitor, never worked and was actually my purpose for buying the watch.

    Please advise as I am following step by step guide to no avail.

    Thank you so much
    Warm regards Mel

    β€” by Melloney Webster 3 years ago

  • I can't get past captcha when I put in verification on captcha line my email just blinks. I tried to re-register. That didn't work.

    β€” by Saundra starling 3 years ago

  • Unable to download Android app

    β€” by Tony Bongiovanni 3 years ago

  • I downloaded your app and it does not allow me to register the app. I followed the easy instruction but I am stuck. Can you help me?

    β€” by Rolando Reboiro 3 years ago

  • Why capcha doesn't work

    β€” by Barry Hexter 3 years ago

  • I'm not able to register on the dayband app as the Captcha is not working for me

    β€” by Gloria Wolslegel 3 years ago

  • Can't get Captcha code

    β€” by Paul Shay 3 years ago

  • How do I activate the functions on my watch. Like the heart rate, BP and oxygen level. They are not working.

    β€” by Paul GLinak 3 years ago

  • Login doesn't work! I created a login on this website, then went to try to login the app and it doesn't work in the app.

    β€” by Betty Starkey 3 years ago

  • When trying to register Dayband, I can't get past "captcha". How to I get code or past that block?

    β€” by Steven Hisaka 3 years ago

  • I haven’t been able to register on the DayBand app.

    β€” by Doug Wilber 3 years ago

  • Cannot log into Dayband app even though account exists.
    Sleep function only records occasionally.
    Thanks

    β€” by Timothy H Sawyer 3 years ago

  • I cannot register my watch. I bought two and. My partner is having the same problem. Both have Androids. The app downloaded of the QR. code, but the Captcha will not work. And our phones can’t find the watches. We even. Laid the watch on top of the phones, still nothing

    β€” by Robin Benge 3 years ago

  • CAN'T REGISTER. captcha doesn't work

    β€” by Judith Sulsona 3 years ago

  • The sleep function doesn't work. It states I sleep from 22.45 to 9.45. But I go to bed around 3am. When I'm awake it says I'm in deep sleep. How do I set my sleep time?

    β€” by Angela 3 years ago

  • Won't let me log in. When I try to register, my email vibrates. I'll keep the phone if I can get connected. If not, want to return it.

    β€” by Daniel M DInnocenti 3 years ago

  • Say my user name or password is wrong I have no Idea where the username and password came from, but I don't know and can't find how to reset it, the app is installed ??? second contact, haven't heard a word from anyone.
    George T. Hammer

    β€” by g.Tim Hammer 3 years ago

  • Both phones have issues. One won’t show correct blood pressure. The other won’t show readings of blood pressure, heart rate or O levels.

    β€” by Bonnie Williams 3 years ago

  • I cannot register DayBand for my KORETRAK. How do I get the Captcha?

    β€” by Mary K Guntel 3 years ago

  • Sleep data, I would like to know the meaning, what is blue, green ? Thanks

    β€” by Lavinia 3 years ago

  • I am unable to register on the Kore Trac app. The device is useless without it. Please tell me how to register on your app. Thank you.

    β€” by Michele Cappel 3 years ago

  • I had to buy a new phone and now your app won't let me log in. I've registered and it keeps saying account belongs to someone else...YES ME!!!!
    what good is this expensive watch if I can't link it.

    β€” by mary Alice orito 3 years ago

  • I had to buy a new android. DayBand won't let me register now. Had it on old phone NOW requires password

    β€” by mary Alice orito 3 years ago

  • Watch will not charge

    β€” by Phillip Edward Lanham 3 years ago

  • The weather reported isnot for my area, I live in Spences Bridge and it reports Logan lake which is much higher and colder.

    β€” by Carol 3 years ago

  • I have used the daybank app for a few weeks but now it does not sync and wont let me login, does this mean I have lost all the data

    β€” by Mrs Lynette Mills 3 years ago

  • Upgraded the app. Now I cannot log in. Will not accept my email address. Always shows a big X and will not move through the password reset process.

    β€” by Paula Sugg 3 years ago

  • Does the watch come with set up instructions, what app should I connect to? How do you set the watch up I can't set the time or anything. If the instructions can be email that will be fine. I will wait to hear back from you.

    β€” by Ron Bonner 3 years ago

  • app will not open /wants me to login /pass will not work

    β€” by Robert Skinner 3 years ago

  • The watch is stuck on voicemail. Tried deleting voicemail and it is still stuck on voicemail and buzzing. Tried tapping watch but it is still buzzing on voicemail.

    β€” by Loni Schultz 3 years ago

  • I just purchased the watch. Love it with the features. Can't set up email. After I put in email,it asks to get captcha, but nothing there. Keeps sending access code. Help

    β€” by Dennis Seed 3 years ago

  • I enter my e-mail and password into the app, but after I tap login the screen gets stuck. I've restarted my phone and still same issue.

    β€” by Larry 3 years ago

  • cant register on the app

    β€” by dave Floyd 3 years ago

  • can't get to work properly

    β€” by Rickey Scott 3 years ago

  • My device shows it is Bound. The alarms and reminder to move will show on the display screen, but the device does not vibrate to get my attention. Vibration is set to 10 times. Please help. I need the reminders. Thanks!!

    β€” by Michele Jones 3 years ago

  • Sleep not being monitored, the rest all work fine.

    β€” by Ossie Vohra 3 years ago

  • Zum registrieren brauche ich einen PrΓΌfcode.

    β€” by Daniela Seidl 3 years ago

  • Just bought KoreTrak watch and am unable to register an account to sync my watch to the phone app. Just sits there on captcha....frustrating. help please

    β€” by Patricia P AUSTIN 3 years ago

  • Display screen stop working( doesn't light up). the band still records info to phone, just cant access functions on screen.

    β€” by greg 3 years ago

  • Can't make the app work, installed on phone, can't register my koretrak it says can't connect wrong PW , what password, i put one in and it says its the wrong one, how can I make it work, if not how do I return it, I just got it 3 days ago.

    β€” by g.Tim Hammer 3 years ago

  • The dayband app will not accept my password. This is the second time it has happened. I had to change my password before because of it. Very annoying! Please fix this!

    β€” by Janice Stahl 3 years ago

  • I have been trying to log in and nothing happens. When I try to register or go to forgot password it tells me that I already have an account. Captcha does nothing even after receiving numerous validation codes I have not been able to access the app. I have read several complaints on this site and it appears you have not responded to any of them. Your help in this matter is greatly appreciated. ggoodmanson1850@redacted.

    β€” by Gary M. Goodmanson 3 years ago

  • I cannot get the weather to sync with the app. Everything else seems to work except for the weather. Thank you

    β€” by Ruth 3 years ago

  • unable to reset password

    β€” by Thomas Long 3 years ago

  • Can not login. Tried reset password several Times, no result.

    β€” by Jp vermeer 3 years ago

  • still no word back from you, this was a Christmas Gift. DayBand will not take my password!!!!!
    Awaiting your help/reply.

    With thanks

    β€” by C.J. HIRSCH 3 years ago

  • I entered my weight incorrectly. How can I change my weight without doing a complete reset?

    β€” by Joe 3 years ago

  • Keep requesting assistance and no replies.

    β€” by Gary M. Goodmanson 3 years ago

  • Have been unable to reset my password have received numerous verification codes not sure what I am doing wrong. Please advise.

    β€” by Gary M. Goodmanson 3 years ago

  • Temperature reading has stopped on 26/3/21

    β€” by Steve Marshall 3 years ago

  • My dayband is not registering my sleep?? I only got it yesterday, is there something I need to do to set it up?
    Thankyou

    β€” by Paula Scott 3 years ago

  • I AM HAVING DIFFICULTY SIGNING IN ON MY MOBILE PHONE. IT KEEPS SAYING REGISTRATION HAS FAILED

    β€” by peter handslip 3 years ago

  • When I get the capture code it will not work, do I have to wait till the end of the count down or enter the code when it's running.

    β€” by Sian Pennell 3 years ago

  • I am unable to login, the sign in to register for a new account will not accept the capture code. I have been trying for two days with my new watch.

    β€” by Sian Pennell 3 years ago

  • I am trying to connect my watch with my cell phone they asking for captcha and don't know what that is

    β€” by Betty Hyatt 3 years ago

  • I tried to register using the DayBand app but don't know if it went through or not. Can you let me know if I am now registered?

    β€” by Sandy Hargrove 3 years ago

  • I have downloaded the app to use with my Koretrack fitness tracker and the app will not let me create an account on my Android phone to log in! I have tried multiple times and I am VERY frustrated!

    β€” by Debbie Siperly 3 years ago

  • Sleep function does not work.

    β€” by John Catalano 3 years ago

  • Captcha not working

    β€” by Charles Booth 3 years ago

  • The captcha is not working I cannot register my band

    β€” by Caroline finnie 3 years ago

  • The band recorded all steps the first two days. I then downloaded and connected the app. The app works, communicates with DayBand, but the DayBand quit counting steps.

    β€” by Laurie Braaten 3 years ago

  • Passwort vergessen.

    β€” by Wolfgang Ehmer 3 years ago

  • Sleep app stopped working, location is not correct. Apps are not correctly recording correctly I would to return this watch and get my money returned to me

    β€” by Karen walker 3 years ago