Published by Smart Wear on Jun 18, 2024

contact DayBand Chat with our AI-based DayBand Support
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Hello! My name is John. Iโ€™m here to help you resolve any issues you may be experiencing. Can you please describe the problem youโ€™re having with DayBand?



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Why chat with our AI DayBand Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of DayBand.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I'm sorry, but if this doesn't start working, I'm going to have to return the watch and get a different system altogether.works well for steps, workout, heart rate, blood oxygen.

2. The heart rate appears to work fine, but the blood pressure reading usually times out before registering and the O2 results are suspect.

3. Heart rate doesn't work, blood pressure doesn't work.

4. I will keep it as I have already spent money and it started crashing a day after I could return.I can't figure out how to get the sleep tracker to work ๐Ÿ˜ซ.

5. fix that and i'll change the rating to 4.5. fix the blood pressure auto set and you will get 5.The band is too difficult to take apart for charging; and the angle of the USB male makes it difficult to charge correctly.

6. When you take a continuous heart rate reading over any length of time and then try to look at it, you are only able to advance the result time line by a minute or so at a time, so if you do an hour or more reading, you will be swiping for ever and ever to review the whole period.

7. Vitalwatch reviews were good? It won't do a main functionality??? Someone want to save it from the landfill?The tracker seems to work well.

8. What's the point of having something that only works when others want it to work, and not when you need it to work.

9. The KoreTek watch works fine, but what's the point of having it if I can't track progress? I've uninstalled and reinstalled the app and still got nowhere.

10. I'll have to pay more for something that actually works.Well, got this band to get in better shape and 2 weeks in the app won't synch and keeps crashing which is kinda defeating the purpose of having this thing.

11. Update, Customer service sent me a link to a manual which mentions nothing about sleep tracker and will not zoom large enough to read.

Steps to Troubleshoot & Fix DayBand Issues

1. Fix DayBand Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DayBand: Restarting the app will resolve most errors.
  2. Update the DayBand App. Here is how:
    1. On Android goto PlayStore » Search for "DayBand" » Open DayBand » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DayBand » click "UPDATE".
  3. Clear DayBand app cache: Clearing cached data will force your app to retrieve the latest data directly from DayBand servers.
    1. On Android, goto Settings » Apps » Select "DayBand" » click Storage » click "Clear Cache".
  4. Check DayBand app permissions. If any of these permissions required to use your device's features are disenabled, DayBand might not work.
  5. Uninstall and reinstall DayBand. If nothing else has worked, completely uninstall DayBand then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DayBand not working


2. Fix DayBand Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DayBand be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DayBand not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DayBand may not be able to connect to the Internet when running in the background.

Reported Issues

โ€” 3 months ago by Dawn

DayBand will not connect to iPhone. While connecting it goes to time out. Very disappointing with your product. Bought two. How do I pair? I have uninstalled and installed. Doesnโ€™t work. It did before

โ€” 3 months ago by Dawn

DayBand will not connect to iPhone. While connecting it goes to time out. Very disappointing with your product. Bought two. How do I pair? I have uninstalled and installed. Doesnโ€™t work. It did before

โ€” 5 months ago by [email protected]

I cannot log into app on my samsungs24fe phone...i even tried making a NEW account and it still will log in

โ€” 5 months ago by Eugene Dumas

My band will not hold a charge goes dead after 24 hrs.

โ€” 5 months ago by Dennis Gillaspie

Unable to login to Dayband app. I can reset password, but when I try to login, I get a message in Chinese and nothing happens.

โ€” 6 months ago by Jackie Almarode

I tried getting in touch with the manufactureโ€™s email you sent and it is not correct. This Fitbit is eorthless and a waste of money!

โ€” 7 months ago by Lisa Taylor

Please 'meet me online' with a chat to complete this change to my Kinetic smart watch. It was an original purchase by me, but I have not used it in a while and have forgotten my email. I do receive a captcha code and everything appears to be accepted. But, when I am told to login, my email address is apparently not accepted....just seconds after the message after resetting has shown a message on the screen that the action was successful?????? URGENT!

โ€” 8 months ago by Lisa Taylor

Am unable to rest password or set up new account. Are there password restrictions? What does the blue lettering and X mean at the end of a fill in blank? Can I not reset my account using a previously accepted account email or must I change email addresses?

โ€” 8 months ago by JerryB

I have 2 problems. I am a new user and an Android user. First my Dayband displays an 'IM' screen and this screen is not in the instruction manual. The other problems is that sleep monitoring does not work because the DayBand software is not compatible with either Google Fit or Fit apps. When I try for access I get a message that This app is blocked because it tried to access sensitive information. After a bit of research I found that the Dayband software needs further 'developer' programmer to become compatible with recent Google Account Security Management. Apparently DayBand Software requires Google Fit for Sleep Monitoring, but DayBand software is not compatible with Google Security requirements. DayBand may need a programming upgrade to satisfy Google's requirements.

โ€” 8 months ago by Sandra Pare

my watch stopped connecting to the app because I accidentally unpaired it, but Iโ€™ve done that in the past and thereโ€™s never been an issue. I just re-pair it again. no matter what I do it wonโ€™t work, I have tried deleting the app and reinstalling it. I have checked all my other Bluetooth connections and deleted all of them and nothing is working, my watch is off by about 40 minutes because I canโ€™t link it to the app, what can I do?

โ€” 8 months ago by John McFerran

I can't register my DayBand. I go through the steps including entering my email address and password (twice). I get Gotcha and put the code back in the Gotcha line on my app but it never registers. What am I doing wrong?

โ€” 10 months ago by james dick

in over a month I never have gotten a full nights sleep report. My daily results generally start around 2am. Please assist.

โ€” 10 months ago by David c todd

Cannot log on or register a new account

โ€” 11 months ago by Michael Wolfe

I ordered 2 DayBands. The first one had no problem connecting to my iPhone. The second one wonโ€™t connect.

โ€” 11 months ago by Virginia Marie Fish

My watch won't count steps. I have started and restarted. I have reset. I have removed the app and installed again. I have let the charge go down and recharged. It was working and now it does not count steps.

โ€” 11 months ago by Kathy

I would like to return this watch and Iโ€™m going to buy a Apple Watch 9 series

โ€” 11 months ago by Linda Ritter

The blood pressure monitor has disappeared from my phone. How can I reinstate it

โ€” 1 year ago by Barbara P Landis

My Day Band is no longer recognized by my i phone when doing a search for it. Says device is not found. The Day Band is fully charged. I have deleted and re-added the app. Nothing seems to be working. It was fine one day and then quit the next. Please advise.

โ€” 1 year ago by Gloria Park

Won't accept my email & password

โ€” 1 year ago by Beryl Dunn

I bought a Day Band watch and I am unable to get it to charge. It wonโ€™t turn on at all and Iโ€™ve tried several different USB ports with no success. Please help! Iโ€™m thinking I have a defective watch and may need to exchange for a different one.

โ€” 1 year ago by Sandra Pare

My watch won't connect to my phone or charge. I got a new refurbished laptop, but I don't understand how that is affecting it. Please advise asap

โ€” 1 year ago by mark cusimano

Will not charge, where is the power switch?

โ€” 1 year ago by Dieter Schwarzer

where can I buy a replacement strap for my dayband watch???

โ€” 1 year ago by jeffrey vigue

I can't create an account and support seems to be tough to get. I'm not impressed. I'd like to send the unit back

โ€” 1 year ago by Paul Cato

I cannot register my email address and password.

โ€” 1 year ago by George Marchese

Cannot login or create an account from Android phone

โ€” 1 year ago by Rich Weinstock

App no work. Please HELP

โ€” 1 year ago by Mike Stagliano

I can't log in to set my phone

โ€” 1 year ago by ELISE CAVASIN

Watch wonโ€™t respond to charge! Does nothing.

โ€” 1 year ago by Prasad P Giri

I just bought the Dayband. I'd like to return it. Pleaselet mekniw how to return it. Regards, Prasad Giri

โ€” 1 year ago by ELISE CAVASIN

Hiโ€ฆ received 2 watches the other day. I tried to charge the battery and nothing happened. I did the same thing to the other one and it charged. So Iโ€™m thinking something is wrong with the first one. What steps do I take to send it back? Thank you E. Cavasin

โ€” 1 year ago by Kevin Robinson

I can't register. When i click on Get for CAPTCHA. It counts down and nothing happens. What do i do? Thank You

โ€” 1 year ago by James

I am unable to register. I push the "Captcha" Get button and it counts down to zero and returns to Get again. I had my email address and went ahead and entered a password and tried to login, but it states there is no account registered to my email.

โ€” 1 year ago by Bobbi

I bought 4 Smart bracelets. One will not charge

โ€” 1 year ago by Wendy Edwards

I have forgotten my password and cannot reset it. It keeps saying password reset fail

โ€” 1 year ago by Pam

Just got the Dayband. Won't let me register.

โ€” 1 year ago by David Bernstein

Just got the day band and have problems: 1. The temperature in the weather is not showing correctly while the location is correct 2. Missing oxygen level to measure 3. Incorrect blood pressure Please, advise. Thank you.

โ€” 1 year ago by mariolacquesta

What do you think about ๐–๐„๐—๏ผŸ https://litmatchapp.com/ssr/share-homepage?userid=607ee45927ef7d4d9a20fd35&locale=PH&share_type=homepage&source=copyLink&nickname=%F0%9D%90%96%F0%9D%90%84%F0%9D%90%97

โ€” 1 year ago by Jenniffer gregory

Have forgotten password and canโ€™t change due to captcha request link which doesnโ€™t work

โ€” 1 year ago by Joni Jackson

I've created an account, but it keeps telling me account doesn't exist. How can I use this watch without getting the app setup?

โ€” 1 year ago by MARNITA PACK

i constantly have to unistall and reinstall the day band app. I have an android phone - now it is not selecting to bind the device. I have restarted and checked blue tooth

โ€” 1 year ago by Kathie Thompson

Cannot log in on the dayband app. Captcha does not work either

โ€” 1 year ago by john black

My cell phone is not linking with watch and not showing my walking history from this year.

โ€” 1 year ago by Paul John Polini

Can't register account from phone. Captcha times out and will not register account. Can't use weekly health report unless I'm logged in.

โ€” 1 year ago by Richard Davison

Cannot log into Dayband account.No connection happening

โ€” 1 year ago by Anita Skaff

I cannot use my smart watch because I cannot set the date and time on it. I cannot sync to my Android device. Please explain in simple terms how I can do this Thank you.

โ€” 1 year ago by Martelise Biggs

I puchased a smartwatch on Takealot in Dec 2021. Have to use Dayband app to operate - it just stopped working a few months ago. The app just doesn't want to open. Now I can't use my watch anymore. Very disappointed I have uninstalled and rinstalled and restarted phone a lot. Doesn't help

โ€” 1 year ago by Franklin T Gentry

I want to send this back , nothing but problems .

โ€” 1 year ago by Monique Page

Would like to return dayband. Screen is black can't get it to work, unhappy with its performance.

โ€” 1 year ago by Marilyn Gagnon

Can I transfer my Kinetic watch to another person? How do I do this?

โ€” 1 year ago by Teri Murphy-Payne

Just got a Day Band and when setting up to my Ipad it states it can t find devive so can not finish set up.

โ€” 1 year ago by Mary Temples

I would like information as to where to return watches and get my money back. I am not happy with this product. It d0es not have accurate consistent readings. I have followed directions and still does not work. Thank you.

โ€” 1 year ago by Richard Kaczmarek

Cannot register my account on dayband app. Not sure what to do with capta app. If I cannot get to work will return and tell others not to buy

โ€” 1 year ago by Pauline Nicholson

I cannot log into my account it keeps on putting an X by my email even tried to rest my password but cannot get past catch-up. My watch time is incorrect and l can't get into day and to try and get it right.

โ€” 1 year ago by Carrie Heim

Three issues: need to reset time. Cannot connect to phone for app use, temperature registers incorrectly. Please send instructions to correct these problems. Thank you

โ€” 1 year ago by agatha

DAYBAND CUSTOMER SERVICE +1 8O5 3O1 7O42 DAYBAND PHONE NUMBER +1 8O5 3O1 7O42

โ€” 1 year ago by Jerome Bennett

My day band will not sync keeps failing

โ€” 1 year ago by J Max

trying to register and account for DayBand and cant get past Captcha

โ€” 1 year ago by Teri

I had my smart watch connected to my iphone. The SMS did not work I could not receive calls or texts. In reading your instructions, they said to delete and start over. I did that now I cannot pair my smart, watch to my phone and get any information including texts and calls. How do I get it paired back to my phone

โ€” 1 year ago by Jodie Jones

It has never worked and I want my refund give me the address to send back

โ€” 1 year ago by kurtulus cakici

Hi sir.Daybant app version 1.4.7 not working... Xiaomi Mi lite 11 NE..Hyper g..???

โ€” 1 year ago by Roseann Young

I received my band today and it won't log me in. I would like to return it and receive a refund. It does not work.

โ€” 1 year ago by Shorrock Carole

May DayBand works and was connected to my iPhone. Now it is not connected and I am unable to connect to iPhone

โ€” 1 year ago by Darlene S

How do I get my Koretrac to register sleep? It registers everything else tho.

โ€” 1 year ago by James Dawson

I have tried a number of times to register an account but have not been able to. I keep getting codes in my email but do not know what these apply to. Any suggestions. Thank you

โ€” 1 year ago by John Dalfonso

Both my wife and I are getting very frustrated with your product. The product doesnโ€™t register all our steps on a daily basis. As an example, I golfed yesterday morning then helped my wife at a garage sale until 6p. I got a whopping 8,200 steps. Previously with my Fitbit I would have had double the steps. Also it never seems to register my heart rate. Finally my iPhone says it 208p however my DayBand shows 124p. Looking forward to know why this product doesnโ€™t produce.

โ€” 1 year ago by Julie

Having same issue with Captcha that's been reported numerous times before. Trying to register in DayBand app on new Pixel 7 Android version 13. Able to enter email and password, no problem. Hit the Captcha Get button the countdown starts but I don't get a Captcha of any kind. Has this been resolved? If so, what is the solution? If not, with all the other reported issues with Captcha upon registration why continue to require Captcha?

โ€” 1 year ago by Jo Firey

My dog ate my watch band. Can I get a replacement

โ€” 1 year ago by Rockland Menzies

Watch doesn't work. I am returning for full refund

โ€” 1 year ago by Edward Kuzora

I did not even have the day band for 2 weeks and it stopped working all together.

โ€” 1 year ago by Rob Hayhurst

Hello. I'd like tonreturn this item the interface is way too small.for.me.to read and wristband barely fits

โ€” 1 year ago by Guy Allen

Cannot set.or change password. Cannot rregister or set up new account

โ€” 1 year ago by Raymond Horan

My Day Band will not recharge.

โ€” 1 year ago by Cynthia Naliborski

My day band watch will not sink with the app on my iPhone

โ€” 1 year ago by Michele Glenn

Watch not working paurchas d warranty please respond

โ€” 1 year ago by Pierre Montgomery

My band is broken Need a new one

โ€” 1 year ago by Sharolyn B Heatwole

I cannot get the DayBand app to open. The page will not let me sign into the app under either email address I have used. I keep getting a 6 digit number to use, but cannot get to a page where the number can be entered. There is a locked sign beside the line where I enter the password. Cannot get to the registration page!!!

โ€” 1 year ago by Doyle L Randall

Can't get into phone app and I'M WORRIED ABOUT THE BAND COMING UNDONE ON THE CHARGING END OVER TIME

โ€” 1 year ago by Kenneth Harris

Unable to register DayBand APP. What do I do with the verification code?

โ€” 1 year ago by Denny Hammermeister

Device wonโ€™t charge. Help

โ€” 1 year ago by Joan Culver

How do I charge this watch?

โ€” 1 year ago by Joan Culver

How do I charge this watch?

โ€” 1 year ago by Denny Hammermeister

No response to my complaint. Device will not charge. Please help!

โ€” 1 year ago by Denny Hammermeister

Device will not charge

โ€” 1 year ago by Robert Bean

Device does not work

โ€” 1 year ago by jimdechambeau

how do i get this thing to work?

โ€” 1 year ago by Mark S

The app won't let me regster it won't send me a catchall code

โ€” 1 year ago by Pauline St Pierre

Dayband app reports there is a bug in the app and that it will reopen once patch is provided

โ€” 1 year ago by Vann Nichelini

How do I start the sleep? It doesnt turn on all by itself and there is no start button for it.

โ€” 1 year ago by Vann Nichelini

I cannot login to the account on my dayband app. The CAPTCHA just counts down when I try to GET it

โ€” 1 year ago by Jason Cheng

Can I charge my DayBand watch using 240w charger?

โ€” 1 year ago by Jo Ann Clark

Cancel

โ€” 1 year ago by Betty I Feagin

I cannot get my device to charge. I have tried numerous chargers, none work. Up until 3 days ago it was charging. Help

โ€” 1 year ago by Gail Stickland

Unable to re pair my iband watch to my iphone

โ€” 1 year ago by Robert Bean

Today is 1stMay and still have not heard anything about replacement of my day band that dose not work.

โ€” 1 year ago by Robin

The app won't accept my email.

โ€” 1 year ago by Robert Bean

My day band did not work correctly from the start and after three days it quit completely. Need it replaced now

โ€” 1 year ago by Robert Bean

Have a unit that worked some what for three days now nothing. Need to return for a replacement

โ€” 1 year ago by Robert Bean

Have a unit that worked some what for three days now nothing. Need to return for a replacement

โ€” 1 year ago by Alphonse T Mikhail

My heart rate doesnโ€™t show any value Blood pressure also doesnโ€™t show any numbers