Published by Smart Wear on Nov 30, 2023

Report an issue with DayBand.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with DayBand?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Wear to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About DayBand

1. Tips: The phone system must be android4.

DayBand Customer Insights

1. I'm sorry, but if this doesn't start working, I'm going to have to return the watch and get a different system altogether.works well for steps, workout, heart rate, blood oxygen.

2. The heart rate appears to work fine, but the blood pressure reading usually times out before registering and the O2 results are suspect.

3. Heart rate doesn't work, blood pressure doesn't work.

4. I will keep it as I have already spent money and it started crashing a day after I could return.I can't figure out how to get the sleep tracker to work 😫.

5. fix that and i'll change the rating to 4.5. fix the blood pressure auto set and you will get 5.The band is too difficult to take apart for charging; and the angle of the USB male makes it difficult to charge correctly.

6. When you take a continuous heart rate reading over any length of time and then try to look at it, you are only able to advance the result time line by a minute or so at a time, so if you do an hour or more reading, you will be swiping for ever and ever to review the whole period.

7. Vitalwatch reviews were good? It won't do a main functionality??? Someone want to save it from the landfill?The tracker seems to work well.

8. What's the point of having something that only works when others want it to work, and not when you need it to work.

9. The KoreTek watch works fine, but what's the point of having it if I can't track progress? I've uninstalled and reinstalled the app and still got nowhere.

10. I'll have to pay more for something that actually works.Well, got this band to get in better shape and 2 weeks in the app won't synch and keeps crashing which is kinda defeating the purpose of having this thing.

11. Update, Customer service sent me a link to a manual which mentions nothing about sleep tracker and will not zoom large enough to read.

Steps to Troubleshoot & Fix DayBand Issues

1. Fix DayBand Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DayBand: Restarting the app will resolve most errors.
  2. Update the DayBand App. Here is how:
    1. On Android goto PlayStore » Search for "DayBand" » Open DayBand » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DayBand » click "UPDATE".
  3. Clear DayBand app cache: Clearing cached data will force your app to retrieve the latest data directly from DayBand servers.
    1. On Android, goto Settings » Apps » Select "DayBand" » click Storage » click "Clear Cache".
  4. Check DayBand app permissions. If any of these permissions required to use your device's features are disenabled, DayBand might not work.
  5. Uninstall and reinstall DayBand. If nothing else has worked, completely uninstall DayBand then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DayBand not working


2. Fix DayBand Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DayBand be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DayBand not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DayBand may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My Day Band is no longer recognized by my i phone when doing a search for it. Says device is not found. The Day Band is fully charged. I have deleted and re-added the app. Nothing seems to be working. It was fine one day and then quit the next. Please advise.

    β€” by Barbara P Landis 1 week ago

  • Won't accept my email & password

    β€” by Gloria Park 3 weeks ago

  • I bought a Day Band watch and I am unable to get it to charge. It won’t turn on at all and I’ve tried several different USB ports with no success. Please help! I’m thinking I have a defective watch and may need to exchange for a different one.

    β€” by Beryl Dunn 4 weeks ago

  • My watch won't connect to my phone or charge. I got a new refurbished laptop, but I don't understand how that is affecting it. Please advise asap

    β€” by Sandra Pare 1 month ago

  • Will not charge, where is the power switch?

    β€” by mark cusimano 1 month ago

  • where can I buy a replacement strap for my dayband watch???

    β€” by Dieter Schwarzer 1 month ago

  • I can't create an account and support seems to be tough to get. I'm not impressed. I'd like to send the unit back

    β€” by jeffrey vigue 1 month ago

  • I cannot register my email address and password.

    β€” by Paul Cato 1 month ago

  • Cannot login or create an account from Android phone

    β€” by George Marchese 1 month ago

  • App no work.
    Please HELP

    β€” by Rich Weinstock 1 month ago

  • I can't log in to set my phone

    β€” by Mike Stagliano 1 month ago

  • Watch won’t respond to charge! Does nothing.

    β€” by ELISE CAVASIN 2 months ago

  • I just bought the Dayband. I'd like to return it. Pleaselet mekniw how to return it.

    Regards,
    Prasad Giri

    β€” by Prasad P Giri 2 months ago

  • Hi… received 2 watches the other day. I tried to charge the battery and nothing happened. I did the same thing to the other one and it charged. So I’m thinking something is wrong with the first one. What steps do I take to send it back?
    Thank you
    E. Cavasin

    β€” by ELISE CAVASIN 2 months ago

  • I can't register. When i click on Get for CAPTCHA. It counts down and nothing happens. What do i do? Thank You

    β€” by Kevin Robinson 2 months ago

  • I am unable to register. I push the "Captcha" Get button and it counts down to zero and returns to Get again. I had my email address and went ahead and entered a password and tried to login, but it states there is no account registered to my email.

    β€” by James 2 months ago

  • I bought 4 Smart bracelets. One will not charge

    β€” by Bobbi 3 months ago

  • I have forgotten my password and cannot reset it. It keeps saying password reset fail

    β€” by Wendy Edwards 3 months ago

  • Just got the Dayband. Won't let me register.

    β€” by Pam 3 months ago

  • Just got the day band and have problems: 1. The temperature in the weather is not showing correctly while the location is correct
    2. Missing oxygen level to measure
    3. Incorrect blood pressure
    Please, advise. Thank you.

    β€” by David Bernstein 3 months ago

  • What do you think about π–π„π—οΌŸ
    https://litmatchapp.com/ssr/share-homepage?userid=607ee45927ef7d4d9a20fd35&locale=PH&share_type=homepage&source=copyLink&nickname=%F0%9D%90%96%F0%9D%90%84%F0%9D%90%97

    β€” by mariolacquesta 4 months ago

  • Have forgotten password and can’t change due to captcha request link which doesn’t work

    β€” by Jenniffer gregory 4 months ago

  • I've created an account, but it keeps telling me account doesn't exist. How can I use this watch without getting the app setup?

    β€” by Joni Jackson 4 months ago

  • i constantly have to unistall and reinstall the day band app. I have an android phone - now it is not selecting to bind the device. I have restarted and checked blue tooth

    β€” by MARNITA PACK 4 months ago

  • Cannot log in on the dayband app. Captcha does not work either

    β€” by Kathie Thompson 4 months ago

  • My cell phone is not linking with watch and not showing my walking history from this year.

    β€” by john black 4 months ago

  • Can't register account from phone. Captcha times out and will not register account. Can't use weekly health report unless I'm logged in.

    β€” by Paul John Polini 4 months ago

  • Cannot log into Dayband account.No connection happening

    β€” by Richard Davison 4 months ago

  • I cannot use my smart watch because I cannot set the date and time on it. I cannot sync to my Android device. Please explain in simple terms how I can do this Thank you.

    β€” by Anita Skaff 4 months ago

  • I puchased a smartwatch on Takealot in Dec 2021. Have to use Dayband app to operate - it just stopped working a few months ago. The app just doesn't want to open. Now I can't use my watch anymore. Very disappointed I have uninstalled and rinstalled and restarted phone a lot. Doesn't help

    β€” by Martelise Biggs 4 months ago

  • I want to send this back , nothing but problems .

    β€” by Franklin T Gentry 4 months ago

  • Would like to return dayband. Screen is black can't get it to work, unhappy with its performance.

    β€” by Monique Page 5 months ago

  • Can I transfer my Kinetic watch to another person? How do I do this?

    β€” by Marilyn Gagnon 5 months ago

  • Just got a Day Band and when setting up to my Ipad it states it can t find devive so can not finish set up.

    β€” by Teri Murphy-Payne 5 months ago

  • I would like information as to where to return watches and get my money back. I am not happy with this product. It d0es not have accurate consistent readings. I have followed directions and still does not work. Thank you.

    β€” by Mary Temples 5 months ago

  • Cannot register my account on dayband app. Not sure what to do with capta app. If I cannot get to work will return and tell others not to buy

    β€” by Richard Kaczmarek 5 months ago

  • I cannot log into my account it keeps on putting an X by my email even tried to rest my password but cannot get past catch-up. My watch time is incorrect and l can't get into day and to try and get it right.

    β€” by Pauline Nicholson 5 months ago

  • Three issues: need to reset time. Cannot connect to phone for app use, temperature registers incorrectly.

    Please send instructions to correct these problems.

    Thank you

    β€” by Carrie Heim 6 months ago

  • DAYBAND CUSTOMER SERVICE +1 8O5 3O1 7O42 DAYBAND PHONE NUMBER +1 8O5 3O1 7O42

    β€” by agatha 6 months ago

  • My day band will not sync keeps failing

    β€” by Jerome Bennett 6 months ago

  • trying to register and account for DayBand and cant get past Captcha

    β€” by J Max 6 months ago

  • I had my smart watch connected to my iphone. The SMS did not work I could not receive calls or texts. In reading your instructions, they said to delete and start over. I did that now I cannot pair my smart, watch to my phone and get any information including texts and calls. How do I get it paired back to my phone

    β€” by Teri 6 months ago

  • It has never worked and I want my refund give me the address to send back

    β€” by Jodie Jones 6 months ago

  • Hi sir.Daybant app version 1.4.7 not working... Xiaomi Mi lite 11 NE..Hyper g..???

    β€” by kurtulus cakici 6 months ago

  • I received my band today and it won't log me in. I would like to return it and receive a refund. It does not work.

    β€” by Roseann Young 6 months ago

  • May DayBand works and was connected to my iPhone. Now it is not connected and I am unable to connect to iPhone

    β€” by Shorrock Carole 7 months ago

  • How do I get my Koretrac to register sleep? It registers everything else tho.

    β€” by Darlene S 7 months ago

  • I have tried a number of times to register an account but have not been able to. I keep getting codes in my email but do not know what these apply to. Any suggestions. Thank you

    β€” by James Dawson 7 months ago

  • Both my wife and I are getting very frustrated with your product. The product doesn’t register all our steps on a daily basis. As an example, I golfed yesterday morning then helped my wife at a garage sale until 6p. I got a whopping 8,200 steps. Previously with my Fitbit I would have had double the steps. Also it never seems to register my heart rate. Finally my iPhone says it 208p however my DayBand shows 124p. Looking forward to know why this product doesn’t produce.

    β€” by John Dalfonso 7 months ago

  • Having same issue with Captcha that's been reported numerous times before. Trying to register in DayBand app on new Pixel 7 Android version 13. Able to enter email and password, no problem. Hit the Captcha Get button the countdown starts but I don't get a Captcha of any kind. Has this been resolved? If so, what is the solution? If not, with all the other reported issues with Captcha upon registration why continue to require Captcha?

    β€” by Julie 7 months ago

  • My dog ate my watch band. Can I get a replacement

    β€” by Jo Firey 7 months ago

  • Watch doesn't work. I am returning for full refund

    β€” by Rockland Menzies 7 months ago

  • I did not even have the day band for 2 weeks and it stopped working all together.

    β€” by Edward Kuzora 8 months ago

  • Hello. I'd like tonreturn this item the interface is way too small.for.me.to read and wristband barely fits

    β€” by Rob Hayhurst 8 months ago

  • Cannot set.or change password. Cannot rregister or set up new account

    β€” by Guy Allen 8 months ago

  • My Day Band will not recharge.

    β€” by Raymond Horan 8 months ago

  • My day band watch will not sink with the app on my iPhone

    β€” by Cynthia Naliborski 9 months ago

  • Watch not working paurchas d warranty please respond

    β€” by Michele Glenn 9 months ago

  • My band is broken
    Need a new one

    β€” by Pierre Montgomery 9 months ago

  • I cannot get the DayBand app to open. The page will not let me sign into the app under either email address I have used. I keep getting a 6 digit number to use, but cannot get to a page where the number can be entered. There is a locked sign beside the line where I enter the password. Cannot get to the registration page!!!

    β€” by Sharolyn B Heatwole 9 months ago

  • Can't get into phone app and I'M WORRIED ABOUT THE BAND COMING UNDONE ON THE CHARGING END OVER TIME

    β€” by Doyle L Randall 9 months ago

  • Unable to register DayBand APP. What do I do with the verification code?

    β€” by Kenneth Harris 10 months ago

  • Device won’t charge. Help

    β€” by Denny Hammermeister 10 months ago

  • How do I charge this watch?

    β€” by Joan Culver 10 months ago

  • How do I charge this watch?

    β€” by Joan Culver 10 months ago

  • No response to my complaint. Device will not charge. Please help!

    β€” by Denny Hammermeister 10 months ago

  • Device will not charge

    β€” by Denny Hammermeister 10 months ago

  • Device does not work

    β€” by Robert Bean 10 months ago

  • how do i get this thing to work?

    β€” by jimdechambeau 10 months ago

  • The app won't let me regster it won't send me a catchall code

    β€” by Mark S 10 months ago

  • Dayband app reports there is a bug in the app and that it will reopen once patch is provided

    β€” by Pauline St Pierre 10 months ago

  • How do I start the sleep? It doesnt turn on all by itself and there is no start button for it.

    β€” by Vann Nichelini 11 months ago

  • I cannot login to the account on my dayband app. The CAPTCHA just counts down when I try to GET it

    β€” by Vann Nichelini 11 months ago

  • Can I charge my DayBand watch using 240w charger?

    β€” by Jason Cheng 11 months ago

  • Cancel

    β€” by Jo Ann Clark 11 months ago

  • I cannot get my device to charge. I have tried numerous chargers, none work. Up until 3 days ago it was charging. Help

    β€” by Betty I Feagin 11 months ago

  • Unable to re pair my iband watch to my iphone

    β€” by Gail Stickland 11 months ago

  • Today is 1stMay and still have not heard anything about replacement of my day band that dose not work.

    β€” by Robert Bean 11 months ago

  • The app won't accept my email.

    β€” by Robin 11 months ago

  • My day band did not work correctly from the start and after three days it quit completely. Need it replaced now

    β€” by Robert Bean 11 months ago

  • Have a unit that worked some what for three days now nothing. Need to return for a replacement

    β€” by Robert Bean 11 months ago

  • Have a unit that worked some what for three days now nothing. Need to return for a replacement

    β€” by Robert Bean 11 months ago

  • My heart rate doesn’t show any value
    Blood pressure also doesn’t show any numbers

    β€” by Alphonse T Mikhail 11 months ago

  • CANNOT REGISTER OR LOGIN TO DAYBAND. TRIED EVERYTHING. YOU MUST HAVE A SECRET CODE YOU WON'T TELL YOUR CUSOTMERS ABOUT. PLEASE SHARE THAT INFORMATION ON HOW TO REGISTER AND . CAN'T US THE WATCH UNTIL WE GET THAT SECRET DATA. PLEASE SEND ASAP. THANK YOU.

    β€” by PETER AMERIO 11 months ago

  • I want to buy a replacement strap for the watch. Both sides are cracking. How?

    β€” by Marshall Lewis 11 months ago

  • I have tried many times to register and get on Day Band. I keep getting an X next to my password even after I tried to reset it.

    β€” by Joyce Bischoff 11 months ago

  • Bought the Smart Bracelet, downloaded the app, but can't get past the Captcha prompt. What is it looking for?

    β€” by James LaRue 11 months ago

  • Can't log on just spins circles

    β€” by Diana Long 11 months ago

  • My old DayBand watch band broken. I need to purchase new black wristband of the watch. Please let me know how I can purchase the new wristband. Please reply at your convenience. Appreciate your response and help. Thanks

    β€” by Sheikh Karim 11 months ago

  • Finally registered. Now app cannot find device & says to move it closer, when device is sitting on screen. Have reset watch & restarted phone. Same results.

    β€” by Penny Jones 1 year ago

  • I cannot set up/register my app.

    β€” by Penny Jones 1 year ago

  • I a not good with electronics and I can't seem to sync "DayBand"with my cell

    β€” by Judith A Provo 1 year ago

  • I am having a problem with not being able to register my sleep.

    β€” by Judith Hall 1 year ago

  • I cannot sync with my Samsung Phone. Your instructions are incomplete on syncing and i am having a real problem. I have downloaded the app but cannot get it to work. HELP!

    β€” by GERALD REASON 1 year ago

  • How do you adjust sleep times? Mine starts to monitor at 2:10am and stops at 6:00am. Not sure how to change the times.

    β€” by Anthony 1 year ago

  • Cant log in to app or reset password. Capticha doesn't work.

    β€” by Franny Zeeryp 1 year ago

  • DayBand does not work as a watch!

    β€” by Joseph D Hope-Tillman 1 year ago

  • Captiva stops account set up on dayband

    β€” by Debbie Hnidy 1 year ago

  • Unable to login.An. x. Is next to the email??

    β€” by Brad Ohm 1 year ago

  • I cannot register on the Dayband app on my Android phone to use the Kinetic pro smartwatch. Please help or I want to return the watch 856.341.6771

    β€” by Staci Greenberg 1 year ago