Published by Smart Wear on Sep 20, 2023

Report an issue with DayBand.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with DayBand?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Wear to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About DayBand

1. Tips: The phone system must be android4.

DayBand Customer Insights

1. I'm sorry, but if this doesn't start working, I'm going to have to return the watch and get a different system well for steps, workout, heart rate, blood oxygen.

2. The heart rate appears to work fine, but the blood pressure reading usually times out before registering and the O2 results are suspect.

3. Heart rate doesn't work, blood pressure doesn't work.

4. I will keep it as I have already spent money and it started crashing a day after I could return.I can't figure out how to get the sleep tracker to work 😫.

5. fix that and i'll change the rating to 4.5. fix the blood pressure auto set and you will get 5.The band is too difficult to take apart for charging; and the angle of the USB male makes it difficult to charge correctly.

6. When you take a continuous heart rate reading over any length of time and then try to look at it, you are only able to advance the result time line by a minute or so at a time, so if you do an hour or more reading, you will be swiping for ever and ever to review the whole period.

7. Vitalwatch reviews were good? It won't do a main functionality??? Someone want to save it from the landfill?The tracker seems to work well.

8. What's the point of having something that only works when others want it to work, and not when you need it to work.

9. The KoreTek watch works fine, but what's the point of having it if I can't track progress? I've uninstalled and reinstalled the app and still got nowhere.

10. I'll have to pay more for something that actually works.Well, got this band to get in better shape and 2 weeks in the app won't synch and keeps crashing which is kinda defeating the purpose of having this thing.

11. Update, Customer service sent me a link to a manual which mentions nothing about sleep tracker and will not zoom large enough to read.

Steps to Troubleshoot & Fix DayBand Issues

1. Fix DayBand Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart DayBand: Restarting the app will resolve most errors.
  2. Update the DayBand App. Here is how:
    1. On Android goto PlayStore » Search for "DayBand" » Open DayBand » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DayBand » click "UPDATE".
  3. Clear DayBand app cache: Clearing cached data will force your app to retrieve the latest data directly from DayBand servers.
    1. On Android, goto Settings » Apps » Select "DayBand" » click Storage » click "Clear Cache".
  4. Check DayBand app permissions. If any of these permissions required to use your device's features are disenabled, DayBand might not work.
  5. Uninstall and reinstall DayBand. If nothing else has worked, completely uninstall DayBand then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DayBand not working

2. Fix DayBand Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make DayBand be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DayBand not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DayBand may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Cannot log into Dayband account.No connection happening

    β€” by Richard Davison 1 week ago

  • I cannot use my smart watch because I cannot set the date and time on it. I cannot sync to my Android device. Please explain in simple terms how I can do this Thank you.

    β€” by Anita Skaff 1 week ago

  • I puchased a smartwatch on Takealot in Dec 2021. Have to use Dayband app to operate - it just stopped working a few months ago. The app just doesn't want to open. Now I can't use my watch anymore. Very disappointed I have uninstalled and rinstalled and restarted phone a lot. Doesn't help

    β€” by Martelise Biggs 2 weeks ago

  • I want to send this back , nothing but problems .

    β€” by Franklin T Gentry 2 weeks ago

  • Would like to return dayband. Screen is black can't get it to work, unhappy with its performance.

    β€” by Monique Page 2 weeks ago

  • Can I transfer my Kinetic watch to another person? How do I do this?

    β€” by Marilyn Gagnon 2 weeks ago

  • Just got a Day Band and when setting up to my Ipad it states it can t find devive so can not finish set up.

    β€” by Teri Murphy-Payne 3 weeks ago

  • I would like information as to where to return watches and get my money back. I am not happy with this product. It d0es not have accurate consistent readings. I have followed directions and still does not work. Thank you.

    β€” by Mary Temples 3 weeks ago

  • Cannot register my account on dayband app. Not sure what to do with capta app. If I cannot get to work will return and tell others not to buy

    β€” by Richard Kaczmarek 1 month ago

  • I cannot log into my account it keeps on putting an X by my email even tried to rest my password but cannot get past catch-up. My watch time is incorrect and l can't get into day and to try and get it right.

    β€” by Pauline Nicholson 1 month ago

  • Three issues: need to reset time. Cannot connect to phone for app use, temperature registers incorrectly.

    Please send instructions to correct these problems.

    Thank you

    β€” by Carrie Heim 1 month ago


    β€” by agatha 1 month ago

  • My day band will not sync keeps failing

    β€” by Jerome Bennett 1 month ago

  • trying to register and account for DayBand and cant get past Captcha

    β€” by J Max 2 months ago

  • I had my smart watch connected to my iphone. The SMS did not work I could not receive calls or texts. In reading your instructions, they said to delete and start over. I did that now I cannot pair my smart, watch to my phone and get any information including texts and calls. How do I get it paired back to my phone

    β€” by Teri 2 months ago

  • It has never worked and I want my refund give me the address to send back

    β€” by Jodie Jones 2 months ago

  • Hi sir.Daybant app version 1.4.7 not working... Xiaomi Mi lite 11 NE..Hyper g..???

    β€” by kurtulus cakici 2 months ago

  • I received my band today and it won't log me in. I would like to return it and receive a refund. It does not work.

    β€” by Roseann Young 2 months ago

  • May DayBand works and was connected to my iPhone. Now it is not connected and I am unable to connect to iPhone

    β€” by Shorrock Carole 2 months ago

  • How do I get my Koretrac to register sleep? It registers everything else tho.

    β€” by Darlene S 2 months ago

  • I have tried a number of times to register an account but have not been able to. I keep getting codes in my email but do not know what these apply to. Any suggestions. Thank you

    β€” by James Dawson 3 months ago

  • Both my wife and I are getting very frustrated with your product. The product doesn’t register all our steps on a daily basis. As an example, I golfed yesterday morning then helped my wife at a garage sale until 6p. I got a whopping 8,200 steps. Previously with my Fitbit I would have had double the steps. Also it never seems to register my heart rate. Finally my iPhone says it 208p however my DayBand shows 124p. Looking forward to know why this product doesn’t produce.

    β€” by John Dalfonso 3 months ago

  • Having same issue with Captcha that's been reported numerous times before. Trying to register in DayBand app on new Pixel 7 Android version 13. Able to enter email and password, no problem. Hit the Captcha Get button the countdown starts but I don't get a Captcha of any kind. Has this been resolved? If so, what is the solution? If not, with all the other reported issues with Captcha upon registration why continue to require Captcha?

    β€” by Julie 3 months ago

  • My dog ate my watch band. Can I get a replacement

    β€” by Jo Firey 3 months ago

  • Watch doesn't work. I am returning for full refund

    β€” by Rockland Menzies 3 months ago

  • I did not even have the day band for 2 weeks and it stopped working all together.

    β€” by Edward Kuzora 3 months ago

  • Hello. I'd like tonreturn this item the interface is way too read and wristband barely fits

    β€” by Rob Hayhurst 4 months ago

  • Cannot set.or change password. Cannot rregister or set up new account

    β€” by Guy Allen 4 months ago

  • My Day Band will not recharge.

    β€” by Raymond Horan 4 months ago

  • My day band watch will not sink with the app on my iPhone

    β€” by Cynthia Naliborski 4 months ago

  • Watch not working paurchas d warranty please respond

    β€” by Michele Glenn 4 months ago

  • My band is broken
    Need a new one

    β€” by Pierre Montgomery 5 months ago

  • I cannot get the DayBand app to open. The page will not let me sign into the app under either email address I have used. I keep getting a 6 digit number to use, but cannot get to a page where the number can be entered. There is a locked sign beside the line where I enter the password. Cannot get to the registration page!!!

    β€” by Sharolyn B Heatwole 5 months ago


    β€” by Doyle L Randall 5 months ago

  • Unable to register DayBand APP. What do I do with the verification code?

    β€” by Kenneth Harris 5 months ago

  • Device won’t charge. Help

    β€” by Denny Hammermeister 6 months ago

  • How do I charge this watch?

    β€” by Joan Culver 6 months ago

  • How do I charge this watch?

    β€” by Joan Culver 6 months ago

  • No response to my complaint. Device will not charge. Please help!

    β€” by Denny Hammermeister 6 months ago

  • Device will not charge

    β€” by Denny Hammermeister 6 months ago

  • Device does not work

    β€” by Robert Bean 6 months ago

  • how do i get this thing to work?

    β€” by jimdechambeau 6 months ago

  • The app won't let me regster it won't send me a catchall code

    β€” by Mark S 6 months ago

  • Dayband app reports there is a bug in the app and that it will reopen once patch is provided

    β€” by Pauline St Pierre 6 months ago

  • How do I start the sleep? It doesnt turn on all by itself and there is no start button for it.

    β€” by Vann Nichelini 6 months ago

  • I cannot login to the account on my dayband app. The CAPTCHA just counts down when I try to GET it

    β€” by Vann Nichelini 6 months ago

  • Can I charge my DayBand watch using 240w charger?

    β€” by Jason Cheng 6 months ago

  • Cancel

    β€” by Jo Ann Clark 6 months ago

  • I cannot get my device to charge. I have tried numerous chargers, none work. Up until 3 days ago it was charging. Help

    β€” by Betty I Feagin 7 months ago

  • Unable to re pair my iband watch to my iphone

    β€” by Gail Stickland 7 months ago

  • Today is 1stMay and still have not heard anything about replacement of my day band that dose not work.

    β€” by Robert Bean 7 months ago

  • The app won't accept my email.

    β€” by Robin 7 months ago

  • My day band did not work correctly from the start and after three days it quit completely. Need it replaced now

    β€” by Robert Bean 7 months ago

  • Have a unit that worked some what for three days now nothing. Need to return for a replacement

    β€” by Robert Bean 7 months ago

  • Have a unit that worked some what for three days now nothing. Need to return for a replacement

    β€” by Robert Bean 7 months ago

  • My heart rate doesn’t show any value
    Blood pressure also doesn’t show any numbers

    β€” by Alphonse T Mikhail 7 months ago


    β€” by PETER AMERIO 7 months ago

  • I want to buy a replacement strap for the watch. Both sides are cracking. How?

    β€” by Marshall Lewis 7 months ago

  • I have tried many times to register and get on Day Band. I keep getting an X next to my password even after I tried to reset it.

    β€” by Joyce Bischoff 7 months ago

  • Bought the Smart Bracelet, downloaded the app, but can't get past the Captcha prompt. What is it looking for?

    β€” by James LaRue 7 months ago

  • Can't log on just spins circles

    β€” by Diana Long 7 months ago

  • My old DayBand watch band broken. I need to purchase new black wristband of the watch. Please let me know how I can purchase the new wristband. Please reply at your convenience. Appreciate your response and help. Thanks

    β€” by Sheikh Karim 7 months ago

  • Finally registered. Now app cannot find device & says to move it closer, when device is sitting on screen. Have reset watch & restarted phone. Same results.

    β€” by Penny Jones 7 months ago

  • I cannot set up/register my app.

    β€” by Penny Jones 7 months ago

  • I a not good with electronics and I can't seem to sync "DayBand"with my cell

    β€” by Judith A Provo 7 months ago

  • I am having a problem with not being able to register my sleep.

    β€” by Judith Hall 7 months ago

  • I cannot sync with my Samsung Phone. Your instructions are incomplete on syncing and i am having a real problem. I have downloaded the app but cannot get it to work. HELP!

    β€” by GERALD REASON 7 months ago

  • How do you adjust sleep times? Mine starts to monitor at 2:10am and stops at 6:00am. Not sure how to change the times.

    β€” by Anthony 7 months ago

  • Cant log in to app or reset password. Capticha doesn't work.

    β€” by Franny Zeeryp 7 months ago

  • DayBand does not work as a watch!

    β€” by Joseph D Hope-Tillman 8 months ago

  • Captiva stops account set up on dayband

    β€” by Debbie Hnidy 8 months ago

  • Unable to login.An. x. Is next to the email??

    β€” by Brad Ohm 8 months ago

  • I cannot register on the Dayband app on my Android phone to use the Kinetic pro smartwatch. Please help or I want to return the watch 856.341.6771

    β€” by Staci Greenberg 8 months ago

  • I cannot get get the captcha to work. I cleared the cache and cookies. Javascript is enabled. I rebooted the phone.

    β€” by Paul Cashen 9 months ago

  • I cannot get get the captcha to work. I cleared the cache and cookies. Javascript is enabled. I rebooted the phone.

    β€” by Paul Cashen 9 months ago

  • Android program doesn't work with Kinetic C5S watch. I want Kinetics to give me a refund

    β€” by Dan Anderson 9 months ago

  • I'm unable to log in to the Dayband app on my Android phone

    β€” by Anthony Lorusso 9 months ago

  • I'm trying to register on the app and it says I need to get a "captcha". I hit the "get" button and a 1 minute clock starts. Where is the "captcha"??

    β€” by Susan Bailey 9 months ago

  • Please tell me how to change my watch from 24hour mode to the AM-PM mode.
    Example from 13:35 to 1:35PM)

    β€” by Michel Moutal 9 months ago

  • Cannot get the watch to download so I can do the settings. I am not happy with this watch. It is not senior friendly. I have tried everything! Ready for a refund. Will not download to phone or computer. Android phone.

    β€” by Jean Kendall 10 months ago

  • I can't login to the dayband website, it just hangs there. It doesn't like my email address.

    β€” by Mike J 10 months ago

  • How do I change my weight in the app? Do you have another set of instructions? It would be nice to access it online!

    β€” by Kris Halbur 10 months ago

  • This band only keeps up with my steps!! None of the other functions work at all, blood pressure only work 2 times the first time I put it on and same with heart rate. I bought this band for those 2 main reasons and I can't even get them to work. I am wear the band correctly, because that is the message I get when none of the functions work. I am very disappointed in this product and hate I spent money on it. I will now have to buy another brand!

    β€” by Coach Larkins 10 months ago

  • I cannot sync my local weather to my watch. It seems to be using a another location for weather.

    β€” by Bart Lewis 10 months ago

  • My DayBand no longer charges properly. A full charge only lasts about 2 hours.

    β€” by STEVE KLIEWER 10 months ago

  • It says im registered but won't let me login

    β€” by James M Gaddis 11 months ago

  • I can't get passed the captcha

    β€” by Jack R Shults 11 months ago

  • I recently changed my phone and Dayband is telling me to login. It won't recognise my email account, so I have tried to register again. I receive a verification code but have no idea where this should be applied. Help, please?

    β€” by Michael Hugh Askham 11 months ago

  • I cannot register the app. I enter email address, password, confirm password & press catchall get. X appears by email address or password & I get no further

    β€” by Margaret Nicholls 11 months ago

  • i cant get Day band to setup for weather.. i see the page for it but no information from my phone goes to it.

    β€” by james hughes 11 months ago

  • Can't register my kinetic smart watch

    β€” by Sal neri 1 year ago

  • Won't accept my email account

    β€” by Michael Petito 1 year ago

  • Having trouble with pairing even tho watch and phone are close

    β€” by Mark Leach 1 year ago

  • No issues. Just want to get additional watch bands but don’t know where or how to do this. Thanks.

    β€” by Patricia Finger Russell 1 year ago

  • I need help putting my day and on new phone

    β€” by Rose Prince 1 year ago

  • I have tried several times to set up an acct. I keep getting told acct or password is incorrect once I have done it. I will have to return the watches I ordered for Christmas gifts if I can not get this straightened out. Please let me know ASAP. Thank you.

    β€” by Cheri Sprouls 1 year ago

  • Why does the Spo2 show on the watch, but it is not on the app for my phone??

    β€” by David Ballard 1 year ago

  • Can't do nothing with my watch always fully charged, never really used it .can't change time or settings. Must be made in China.

    β€” by Darlene 1 year ago

  • Mijn slaap wordt niet gemonitord. Hoe zorg ik dat dit gaat werken?

    β€” by Naomi Dantuma 1 year ago

  • I am trying to register on the app but I am not able to get a captcha code.

    β€” by Christine Houghton 1 year ago