Contact DayBand Customer Service

I cannot log into app on my samsungs24fe phone...i even tried making a NEW account and it still will log in

My band will not hold a charge goes dead after 24 hrs.

Unable to login to Dayband app. I can reset password, but when I try to login, I get a message in Chinese and nothing happens.

I tried getting in touch with the manufacture’s email you sent and it is not correct. This Fitbit is eorthless and a waste of money!

Please 'meet me online' with a chat to complete this change to my Kinetic smart watch. It was an original purchase by me, but I have not used it in a while and have forgotten my email. I do receive a captcha code and everything appears to be accepted. But, when I am told to login, my email address is apparently not accepted....just seconds after the message after resetting has shown a message on the screen that the action was successful?????? URGENT!

Am unable to rest password or set up new account. Are there password restrictions? What does the blue lettering and X mean at the end of a fill in blank? Can I not reset my account using a previously accepted account email or must I change email addresses?

I have 2 problems. I am a new user and an Android user.

First my Dayband displays an 'IM' screen and this screen is not in the instruction manual.

The other problems is that sleep monitoring does not work because the DayBand software is not compatible with either Google Fit or Fit apps. When I try for access I get a message that This app is blocked because it tried to access sensitive information. After a bit of research I found that the Dayband software needs further 'developer' programmer to become compatible with recent Google Account Security Management. Apparently DayBand Software requires Google Fit for Sleep Monitoring, but DayBand software is not compatible with Google Security requirements. DayBand may need a programming upgrade to satisfy Google's requirements.

my watch stopped connecting to the app because I accidentally unpaired it, but I’ve done that in the past and there’s never been an issue. I just re-pair it again. no matter what I do it won’t work, I have tried deleting the app and reinstalling it. I have checked all my other Bluetooth connections and deleted all of them and nothing is working, my watch is off by about 40 minutes because I can’t link it to the app, what can I do?

I can't register my DayBand. I go through the steps including entering my email address and password (twice). I get Gotcha and put the code back in the Gotcha line on my app but it never registers. What am I doing wrong?

in over a month I never have gotten a full nights sleep report. My daily results generally start around 2am. Please assist.

Cannot log on or register a new account

I ordered 2 DayBands. The first one had no problem connecting to my iPhone. The second one won’t connect.

My watch won't count steps. I have started and restarted. I have reset. I have removed the app and installed again. I have let the charge go down and recharged. It was working and now it does not count steps.

I would like to return this watch and I’m going to buy a Apple Watch 9 series

The blood pressure monitor has disappeared from my phone. How can I reinstate it

My Day Band is no longer recognized by my i phone when doing a search for it. Says device is not found. The Day Band is fully charged. I have deleted and re-added the app. Nothing seems to be working. It was fine one day and then quit the next. Please advise.

Won't accept my email & password

I bought a Day Band watch and I am unable to get it to charge. It won’t turn on at all and I’ve tried several different USB ports with no success. Please help! I’m thinking I have a defective watch and may need to exchange for a different one.

My watch won't connect to my phone or charge. I got a new refurbished laptop, but I don't understand how that is affecting it. Please advise asap

Will not charge, where is the power switch?

where can I buy a replacement strap for my dayband watch???

I can't create an account and support seems to be tough to get. I'm not impressed. I'd like to send the unit back

I cannot register my email address and password.

Cannot login or create an account from Android phone

App no work.
Please HELP

I can't log in to set my phone

Watch won’t respond to charge! Does nothing.

I just bought the Dayband. I'd like to return it. Pleaselet mekniw how to return it.

Regards,
Prasad Giri

Hi… received 2 watches the other day. I tried to charge the battery and nothing happened. I did the same thing to the other one and it charged. So I’m thinking something is wrong with the first one. What steps do I take to send it back?
Thank you
E. Cavasin

I can't register. When i click on Get for CAPTCHA. It counts down and nothing happens. What do i do? Thank You

I am unable to register. I push the "Captcha" Get button and it counts down to zero and returns to Get again. I had my email address and went ahead and entered a password and tried to login, but it states there is no account registered to my email.

I bought 4 Smart bracelets. One will not charge

I have forgotten my password and cannot reset it. It keeps saying password reset fail

Just got the Dayband. Won't let me register.

Just got the day band and have problems: 1. The temperature in the weather is not showing correctly while the location is correct
2. Missing oxygen level to measure
3. Incorrect blood pressure
Please, advise. Thank you.

What do you think about 𝐖𝐄𝐗？
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Have forgotten password and can’t change due to captcha request link which doesn’t work

I've created an account, but it keeps telling me account doesn't exist. How can I use this watch without getting the app setup?

i constantly have to unistall and reinstall the day band app. I have an android phone - now it is not selecting to bind the device. I have restarted and checked blue tooth

Cannot log in on the dayband app. Captcha does not work either

My cell phone is not linking with watch and not showing my walking history from this year.

Can't register account from phone. Captcha times out and will not register account. Can't use weekly health report unless I'm logged in.

Cannot log into Dayband account.No connection happening

I cannot use my smart watch because I cannot set the date and time on it. I cannot sync to my Android device. Please explain in simple terms how I can do this Thank you.

I puchased a smartwatch on Takealot in Dec 2021. Have to use Dayband app to operate - it just stopped working a few months ago. The app just doesn't want to open. Now I can't use my watch anymore. Very disappointed I have uninstalled and rinstalled and restarted phone a lot. Doesn't help

I want to send this back , nothing but problems .

Would like to return dayband. Screen is black can't get it to work, unhappy with its performance.

Can I transfer my Kinetic watch to another person? How do I do this?

Just got a Day Band and when setting up to my Ipad it states it can t find devive so can not finish set up.

I would like information as to where to return watches and get my money back. I am not happy with this product. It d0es not have accurate consistent readings. I have followed directions and still does not work. Thank you.

Cannot register my account on dayband app. Not sure what to do with capta app. If I cannot get to work will return and tell others not to buy

I cannot log into my account it keeps on putting an X by my email even tried to rest my password but cannot get past catch-up. My watch time is incorrect and l can't get into day and to try and get it right.

Three issues: need to reset time. Cannot connect to phone for app use, temperature registers incorrectly.

Please send instructions to correct these problems.

Thank you

DAYBAND CUSTOMER SERVICE +1 8O5 3O1 7O42 DAYBAND PHONE NUMBER +1 8O5 3O1 7O42

My day band will not sync keeps failing

trying to register and account for DayBand and cant get past Captcha

I had my smart watch connected to my iphone. The SMS did not work I could not receive calls or texts. In reading your instructions, they said to delete and start over. I did that now I cannot pair my smart, watch to my phone and get any information including texts and calls. How do I get it paired back to my phone

It has never worked and I want my refund give me the address to send back

Hi sir.Daybant app version 1.4.7 not working... Xiaomi Mi lite 11 NE..Hyper g..???

I received my band today and it won't log me in. I would like to return it and receive a refund. It does not work.

May DayBand works and was connected to my iPhone. Now it is not connected and I am unable to connect to iPhone

How do I get my Koretrac to register sleep? It registers everything else tho.

I have tried a number of times to register an account but have not been able to. I keep getting codes in my email but do not know what these apply to. Any suggestions. Thank you

Both my wife and I are getting very frustrated with your product. The product doesn’t register all our steps on a daily basis. As an example, I golfed yesterday morning then helped my wife at a garage sale until 6p. I got a whopping 8,200 steps. Previously with my Fitbit I would have had double the steps. Also it never seems to register my heart rate. Finally my iPhone says it 208p however my DayBand shows 124p. Looking forward to know why this product doesn’t produce.

Having same issue with Captcha that's been reported numerous times before. Trying to register in DayBand app on new Pixel 7 Android version 13. Able to enter email and password, no problem. Hit the Captcha Get button the countdown starts but I don't get a Captcha of any kind. Has this been resolved? If so, what is the solution? If not, with all the other reported issues with Captcha upon registration why continue to require Captcha?

My dog ate my watch band. Can I get a replacement

Watch doesn't work. I am returning for full refund

I did not even have the day band for 2 weeks and it stopped working all together.

Hello. I'd like tonreturn this item the interface is way too small.for.me.to read and wristband barely fits

Cannot set.or change password. Cannot rregister or set up new account

My Day Band will not recharge.

My day band watch will not sink with the app on my iPhone

Watch not working paurchas d warranty please respond

My band is broken
Need a new one

I cannot get the DayBand app to open. The page will not let me sign into the app under either email address I have used. I keep getting a 6 digit number to use, but cannot get to a page where the number can be entered. There is a locked sign beside the line where I enter the password. Cannot get to the registration page!!!

Can't get into phone app and I'M WORRIED ABOUT THE BAND COMING UNDONE ON THE CHARGING END OVER TIME

Unable to register DayBand APP. What do I do with the verification code?

Device won’t charge. Help

How do I charge this watch?

How do I charge this watch?

No response to my complaint. Device will not charge. Please help!

Device will not charge

Device does not work

how do i get this thing to work?

The app won't let me regster it won't send me a catchall code

Dayband app reports there is a bug in the app and that it will reopen once patch is provided

How do I start the sleep? It doesnt turn on all by itself and there is no start button for it.

I cannot login to the account on my dayband app. The CAPTCHA just counts down when I try to GET it

Can I charge my DayBand watch using 240w charger?

Cancel

I cannot get my device to charge. I have tried numerous chargers, none work. Up until 3 days ago it was charging. Help

Unable to re pair my iband watch to my iphone

Today is 1stMay and still have not heard anything about replacement of my day band that dose not work.

The app won't accept my email.

My day band did not work correctly from the start and after three days it quit completely. Need it replaced now

Have a unit that worked some what for three days now nothing. Need to return for a replacement

Have a unit that worked some what for three days now nothing. Need to return for a replacement

My heart rate doesn’t show any value
Blood pressure also doesn’t show any numbers

CANNOT REGISTER OR LOGIN TO DAYBAND. TRIED EVERYTHING. YOU MUST HAVE A SECRET CODE YOU WON'T TELL YOUR CUSOTMERS ABOUT. PLEASE SHARE THAT INFORMATION ON HOW TO REGISTER AND . CAN'T US THE WATCH UNTIL WE GET THAT SECRET DATA. PLEASE SEND ASAP. THANK YOU.

I want to buy a replacement strap for the watch. Both sides are cracking. How?