Published by Smart Wear on Jun 18, 2024

Report an issue with DayBand.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with DayBand?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Wear to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact DayBand image 1 contact DayBand image 2

About DayBand

1. Tips: The phone system must be android4.

DayBand Customer Insights

1. I'm sorry, but if this doesn't start working, I'm going to have to return the watch and get a different system altogether.works well for steps, workout, heart rate, blood oxygen.

2. The heart rate appears to work fine, but the blood pressure reading usually times out before registering and the O2 results are suspect.

3. Heart rate doesn't work, blood pressure doesn't work.

4. I will keep it as I have already spent money and it started crashing a day after I could return.I can't figure out how to get the sleep tracker to work 😫.

5. fix that and i'll change the rating to 4.5. fix the blood pressure auto set and you will get 5.The band is too difficult to take apart for charging; and the angle of the USB male makes it difficult to charge correctly.

6. When you take a continuous heart rate reading over any length of time and then try to look at it, you are only able to advance the result time line by a minute or so at a time, so if you do an hour or more reading, you will be swiping for ever and ever to review the whole period.

7. Vitalwatch reviews were good? It won't do a main functionality??? Someone want to save it from the landfill?The tracker seems to work well.

8. What's the point of having something that only works when others want it to work, and not when you need it to work.

9. The KoreTek watch works fine, but what's the point of having it if I can't track progress? I've uninstalled and reinstalled the app and still got nowhere.

10. I'll have to pay more for something that actually works.Well, got this band to get in better shape and 2 weeks in the app won't synch and keeps crashing which is kinda defeating the purpose of having this thing.

11. Update, Customer service sent me a link to a manual which mentions nothing about sleep tracker and will not zoom large enough to read.

Steps to Troubleshoot & Fix DayBand Issues

1. Fix DayBand Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DayBand: Restarting the app will resolve most errors.
  2. Update the DayBand App. Here is how:
    1. On Android goto PlayStore » Search for "DayBand" » Open DayBand » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DayBand » click "UPDATE".
  3. Clear DayBand app cache: Clearing cached data will force your app to retrieve the latest data directly from DayBand servers.
    1. On Android, goto Settings » Apps » Select "DayBand" » click Storage » click "Clear Cache".
  4. Check DayBand app permissions. If any of these permissions required to use your device's features are disenabled, DayBand might not work.
  5. Uninstall and reinstall DayBand. If nothing else has worked, completely uninstall DayBand then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DayBand not working


2. Fix DayBand Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DayBand be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DayBand not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DayBand may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I can't register on my phone. Says I need to do captcha but there is no captcha to reproduce or respond to so it times out and I cannot get any further. How do I fix that. I was also reading that the blood pressure recording is not functioning. Has this been resolved? I need to have that.

    β€” by Diane Elliott 3 years ago

  • I cannot login I cant see the font your capta shit doesnt work. Your app is nasty to work in

    β€” by Sandi 3 years ago

  • My koretrak watch is dead and won’t charge or turn on!

    β€” by Gregory Mikunda 3 years ago

  • Further to my last
    The app has logged me out. Cannot register or reset password. Cannot log back in. Have tried uninstalling and reinstalling but no change.
    This my watch is gradually losing time. One of the worst apps I have ever tried to use. Virtually useless

    β€” by David Willoughby 3 years ago

  • Cannot enter day and app register or change password worst app ever

    β€” by David Willoughby 3 years ago

  • I can't log into my dayband app

    β€” by Howard 3 years ago

  • I can not charge my dayband.

    β€” by Hui Chen chen 3 years ago

  • When it says GET on the CAPTCHA nothing appears for me to enter. Why????

    β€” by Anne 3 years ago

  • First, my band won’t chargeβ€”won’t stay plugged into USB. And even if I tape it in, it still doesn’t take a charge. Subsequently, tracker will not bind to app

    β€” by Carol Liggins 3 years ago

  • I have a day band for 2months and now it's not working the light is off and it wont charge in my USB port do it needs a battery? Please help

    β€” by Robbin Davis 3 years ago

  • I can't log on..can't pair to phone. Don't get messages. PLEASE HELP ME

    β€” by Susan P Komczyk 3 years ago

  • I cannot sign into my Koretrack on my GS7. My Koretrack also does not report my blood pressure for about ten days.

    β€” by Dorothy L Thomas 3 years ago

  • The watch will not count steps and need to be charged daily. If I have to charge daily and will not count steps I want to return it

    β€” by Joann Bernhardt 3 years ago

  • The blood pressure does not register. The heart rate and oxygen results show..I have tried resetting the device. No luck. What happens now?

    β€” by Amy Barry-Matzick 3 years ago

  • Accidently logged off app and can't get back on. Doesn't accept my email Don't know where to go for answer.

    β€” by Mark Endres 3 years ago

  • i cant get a captcha. when i click the captcha as i am registering, it shows my email and screen shakes.

    β€” by Ozan 3 years ago

  • How do I obtained captcha to login. It's not working.

    β€” by Dinesh 3 years ago

  • My app crashed, so i undownloaded it and then downloaded it again. It now wont let me login at all, it keeps saying my email address is wrong (I only have two and I've tried both of them with the only three passwords I would have used) j cant get a captcha thing either. I need this watch and app to measure my steps because I'm disabled and in physiotherapy, so this is very important

    β€” by Grey 3 years ago

  • My watch and phone app are not corresponding

    β€” by Norman Erickson 3 years ago

  • The blood pressure function went away

    β€” by Leonard ziegler 3 years ago

  • Can't remember password to app. Can't reset password, Keeps failing

    β€” by Anne Baxter 3 years ago

  • Ich kann mich nicht mehr mit meiner Email Adresse und Kennwort anmelden.Wo ist der PrΓΌfcod GET zu finden?

    β€” by GΓΌnther Stuckert 3 years ago

  • ANOTHER message how to change the clock with Koretrak AND Alarm not working

    β€” by Ms Judith Bentley 3 years ago

  • I cannot register

    β€” by Calvin davis 3 years ago

  • I cannot receive MESSAGES as your list as long as it is hasn't got MESSAGES for ANDROID that came with my phone Samsung Galaxy S21 ...sorry I brought watch now, can'use MESSAGES or BLOOD PRESSURE...as long as you people get your money eh!

    β€” by Ms Judith Bentley 3 years ago

  • Cannot REGISTER Koretrak watch. And where is the BLOOD PRESSURE that was included in watch.

    β€” by Ms Judith Bentley 3 years ago

  • I have been unable to access my DayBand app since yesterday. It normally opens automatically. I can't log in, I've tried password reset and still can't log in. I'm just seeing a spinning wheel and lots of colours bouncing across the screen with potential to cause a headache. I don't want to reset and lose my previous dats. Can you help?

    β€” by Mrs Heather Macgregor 3 years ago

  • My wife and I both own dayband watches. Both stopped recording blood pressure. Have emailed several times. I expect an answer and solution before contacting BBB and Amazon about defective product and no support.

    β€” by Thom Stanley 3 years ago

  • I can't login to my Dayband App on my Android phone.

    β€” by Keith Harrison 3 years ago

  • New band registration failed

    β€” by John Lentz 3 years ago

  • I cant link dayband to any fitness tracker I use. Google fit or My
    Fitness Pal are 2 apps I use regularly.

    β€” by Sean 3 years ago

  • I have a new Koretrak Day and that I set up just yesterday. It was working fine and was doing everything I hoped it would do. I wore it to bed and when I got up it would no longer turn on. I tried powering it up for several hours and there is still a black screen. I tried shutting off Bluetooth, shutting down the phone and restarting it. At this time my phone went crazy for a while but is fine again but the phone is still dead, no activity at all. Please help, I love it and I want so much to use it. My husband has one just like it and his is working perfectly....help!!

    β€” by Shari Carlson 3 years ago

  • It's not letting me select a password. when i hit reset password, it makes the top password shake.

    β€” by Joseph R Watson 3 years ago

  • I have used the app for sometime but now it does not allow me to log in, get a new password or login with Facebook. Stop the fancy shooting arrows and get it to work, please.....

    β€” by shelagh Madill 3 years ago

  • I just loaded daybans to sync with koretralk pro. I'm trying to register. Stuck because captcha just counts down. What shouls i do?

    β€” by Leon Fainbuch 3 years ago

  • I have been locked out of the app. I cannot reset the password because the GET

    β€” by John C Saunders 3 years ago

  • Blood pressure indicator not working

    β€” by DANIEL Raymond Gibbs 3 years ago

  • I cannot find my phone through the find app on Day Band. It worked on my old phone but I can't pair the new phone with blue tooth.

    β€” by Susan P Komczyk 3 years ago

  • i cannot sign on my phone you emailed a code where do i put that

    β€” by colleen sherman 3 years ago

  • App will send CATtcha

    β€” by Darryl Robinson 3 years ago

  • I cant register my day band cant seem to get captcha

    β€” by Hilaria Olivarez 3 years ago

  • My son Stewart Scott bought 2 watches for my wife and I last September. I could not get them charged as I tried through my Computer USB ports. Just recently I managed through other USB Chargers. My wife's watch works ok but mine is very intermittent, more often than not I cannot see the time when I look and then have to go through all the other reports to get to it. It is a KoreTrak-A4DE. MAC: 78:02:b7:85:a4:de

    β€” by Douglas Scott 3 years ago

  • How to get captcha in order to log in

    β€” by Sarah 3 years ago

  • I cannot get DayBand to find my KoreTrak watch

    β€” by Nancy Boyer 3 years ago

  • Having trouble trying to use app on my android phone

    β€” by Charles G Blacksher 3 years ago

  • I cannot past the initial long in to be able to use the Koretrac. I was able to get the blue tooth done, but my phone won't let me turn it on because I need an app. I have tried multiple times on different days and still cannot get in. I did once, but it would not let me back in. I am about to smash this thing with a hammer and try a fitbit. My question: how many letters, numbers etc are required for creating the password??????? I do not see it anywhere.

    β€” by Linda Jordan 3 years ago

  • I can't open the app Dayband for Koretrak because I don't know the password they require.

    β€” by Richard Palmer 3 years ago

  • I no longer get the blood pressure, pulse and O2 reading on the wristband . What should I do?

    β€” by Lilly Cowan-Mansaray 3 years ago

  • I can't log into my account, I get several error messages. 1. no account, 2. wrong password.

    β€” by Frank H Lomba Jr 3 years ago

  • My dayband app will not open on my phone. Reset my password and still won't open. Sign in way too small and will not expand. You need to make it bigger or expandable...not everyone has great eyesight.

    β€” by Ineke Fleming 3 years ago

  • The app won’t give me a Captcha to set up account…what do I have to do?

    β€” by Gloria 3 years ago

  • I cannot get my day band to let me log in it tells me that my email and password incorrect I have reset my password I know that is correct but now it tells me that my email is not correct would you please reset that for me? or let me know how I can text it thank you

    β€” by Michelle Campbell 3 years ago

  • I have updated firmware and now find the band does not have the Blood Pressure function

    β€” by Michael Rosaman 3 years ago

  • My Koretrak watch got logged out because I changed broadband providers - cant log back in as cant remember my password - wont even work on the forgot password entry - the Captcha numbers im getting dont work - how many characters does the password need - help please

    β€” by Tony 3 years ago

  • We cannot get the watch Kore Trak 23CA to reconnect with my Iphone. Have deleted several times and tried reloading but will not connect.

    β€” by Arthur Edwards 3 years ago

  • Cannot reset password in Dayband app. Does not accept my password.

    β€” by Stanley Crouch 3 years ago

  • I left one point out of my last complaint. In an effort to coax my deviced to start tracking all of the information it's supposed to, I forced the app to stop on my phone. Not only did this not help, it wiped out all of the blood pressure readings I'd taken and eliminated the BP function on both my phone and my DayBand. This is extremely frustrating and I'd like to have it corrected as well.

    β€” by Chris Maltby 3 years ago

  • DayBand App stopped working on my Samsung a71

    β€” by Harry Lawrence 3 years ago

  • I've had my DayBand for two months now and I still have not been able to make it record my sleep hours properly . I've also not been able to make the sport tracking work properly. My device will keep track of the duration and the steps I've taken, but the distance counter always stops at 0.3 miles and the speed never changes from 4.0 mph. Worse, when I finish, it get a message saying I haven't travelled enough of a distance to be recorded (though I've gone more than 10,000 steps) and it deletes the information for the workout. Today I accepted an update to the app on my phone and since I restarted my phone, it won't recognize my password. I've gone through all of the tutorials I can find and done everything I can with those, but I have to admit that it's a problem that the menus I'm shown on my phone don't match those the instructions reference - such as for allowing DayBand to run in the background. I would very much appreciate some help. Thank you. Chris Maltby - 415 583 0511

    β€” by Chris Maltby 3 years ago

  • The Sleep function has never worked (From new 3 weeks ago)
    All other functions are okay
    I have tried re-booting etc.

    Michael

    β€” by Michael Rosaman 3 years ago

  • I can't get my watch to pair with my cellphone

    β€” by Patrick Arthur 3 years ago

  • Captcka not working.

    β€” by Stephen Manners 3 years ago

  • Did not wear tracker for 3 days. App will not sync. Fix it please.

    β€” by Darryl Jones 3 years ago

  • What are password requirements

    β€” by Joseph Rompala 3 years ago

  • Can't register it/get started. Captcha not working!

    β€” by Melody Gaeta 3 years ago

  • Hi.
    I have my Kore track pro watch for about a week, but still I can't use blood pressure monitor. once I get pulse icon I can see BPM but even I met somewhere that I should leave for 20 seconds to start monitoring, the program is closing down and it is useless. The only reason I bought this watch is BPM, but I can't use it for that purpose. I've tried to register on application but I am getting to one position and wont let me thru the end.
    Thanks, Ivan

    β€” by Ivan Aleksiev 3 years ago

  • I cannot get registered on Dayband for my Koretrak Pro watch

    β€” by Dianne Shackelford 3 years ago

  • Can't connect to dayband

    β€” by John Carver 3 years ago

  • My husband and I have dayband watches. He can connect to the dayband site so that his watch updates the time. I cannot. My watch tells me to login, but dayband won't allow me to do so. What can I do. Thank yog

    β€” by Gayle 3 years ago

  • Smart watch complaint is not working Written

    β€” by Bapirau 3 years ago

  • My account in litmatch is banned but i didn't mean to say that words plss help me get unbanned my account

    β€” by Franco 3 years ago

  • The blood pressure monitor is no longer working. Heart rate and oxygen rate shows but the watch skips over where blood pressure showed.

    β€” by Amy Barry-Matzick 3 years ago

  • I cant create my account. It wont accept either emails

    β€” by Millie Underwood 3 years ago

  • What to do or how to respond to a countdown captcha? It prevent sign in or registration. Thank you.

    β€” by Garrison Watts 3 years ago

  • Can't seem to register. I enter my email my password, confirm password, there is captcha I tap get a timer starts running press register and I get register failed.

    β€” by Gregg Stasch 3 years ago

  • hello when i try and create a new account to register my new device.
    the get picture does not work.
    I can set a email, and password ok.can i use a password with a # in it??

    β€” by jim fournier 3 years ago

  • Can not log in or register verification code big problem with the app

    β€” by Ronnie Shelton 3 years ago

  • My smartwatch stopped reading my blood pressure, heart rate and oxygen level! also the green light that usually comes on while reading my levels, no longer comes on! please help, i enjoy my smartwatch and use it to monitor my health and sleep patterns! i have only had it a VERY short time.
    Timothy Dixon
    tdixon3659@redacted
    928-241-2168

    β€” by Timothy Dixon 3 years ago

  • I am disappointed NOT to have received any reply to my previous email dated 2 June 2021 and my follow up email to Jc.huang@ute on 4 June 2021. My complaint is that on 1 June 2021 received Update request via DayBand App which appeared to update successfully BUT the update DELETED the blood pressuring measuring feature from the DayBand which had previously been available from Nov 2020 to May 2021

    PLEASE can DayBand Support contact me ASAP and resolve the problem caused by the upgrade.

    β€” by Lynn Roden 3 years ago

  • unable to log into account on new phone

    β€” by GARVIN JOHN ROLINGSON 3 years ago

  • On June 13, 2021 Sunday, I app[lied the latest firmware. Now, I do not the blood / pressure monitor option. Both on the watch and the DayBand app.

    Sincerely,

    Ron Toya

    β€” by Ronald M. Toya 3 years ago

  • it's my email so why does it say it's been taken already

    β€” by Yvonne curkey 3 years ago

  • It will not let me log into my android

    β€” by Andrew Weitzer 3 years ago

  • Unable to register onto dayband

    β€” by Ronnie Shelton 3 years ago

  • After doing your update I no longer have blood pressure or oxygen level reading. The only things I get are heart beat, steps and sleep function

    β€” by Jacqui Kitchen 3 years ago

  • Why after I did a update did I lose my ability to take my blood pressure? It is no longer a option ? Disappointed

    β€” by Roland 3 years ago

  • Updated software and now the Blood pressure is gone .... I bought 2 of these particularly for my wife and I to monitor our blood pressure ...... I am so pissed .... how do I get it back ... my wife hasnt updated hers yet and never will now ...... I want it to do what it advertised and how it worked when purchased..... If this is not fixable I will return both daybands and make a claim with the States Attorney for consumer fraud

    β€” by Michael Rawaillot 3 years ago

  • I no longer have the blood pressure reading since updating the koretrak

    β€” by Thomas OL early 3 years ago

  • Still can not pair my phone. After 8 month have not heard from customer support.

    β€” by David Gallimore 3 years ago

  • I did a update and the BP disappeared how do I get it back?

    β€” by Cindy laws 3 years ago

  • Would like a phone number of customer service

    β€” by Donald Sigley 3 years ago

  • Just downloaded DayBand app from app store for android galaxy S9. App shows up on phone but does not communicate with watch. Also cant log in to app

    β€” by Donald Sigley 3 years ago

  • Blood Pressure functionality has disappeared on my Kore Trak. How can I get it back?

    β€” by Paul Godin 3 years ago

  • Can't create an account on the DayBand app. Please help!

    β€” by Deborah Richardson 3 years ago

  • I downloaded the app on my new phone and now I there is no blood pressure being taken. Not even there to see. It worked just fine on my old phone. What happened?

    β€” by Karla Rehmer 3 years ago

  • Not able to login to DayBand forgot password will not let me change. Tried different email accounts

    β€” by Robert Smith 3 years ago

  • My Koretrak no longer supports blood pressure

    β€” by Susan Dusbabek 3 years ago

  • My DayBand watch does not have the correct time and Many efforts to sign in and update information have failed.

    β€” by Les Frost 3 years ago

  • My watch doesn't recognize my previous registration, so I am not able to sync my watch to my cell phone. This is a new and unpleasant event!!

    β€” by Saundra G. Neely 3 years ago

  • The app correctly identifies my location, but the temperature is way off i.e., says 44 degrees but is actually 77 degrees

    β€” by Philip A Trask 3 years ago