Published by Smart Wear on Jun 18, 2024

Report an issue with DayBand.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with DayBand?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Wear to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact DayBand image 1 contact DayBand image 2

About DayBand

1. Tips: The phone system must be android4.

DayBand Customer Insights

1. I'm sorry, but if this doesn't start working, I'm going to have to return the watch and get a different system altogether.works well for steps, workout, heart rate, blood oxygen.

2. The heart rate appears to work fine, but the blood pressure reading usually times out before registering and the O2 results are suspect.

3. Heart rate doesn't work, blood pressure doesn't work.

4. I will keep it as I have already spent money and it started crashing a day after I could return.I can't figure out how to get the sleep tracker to work 😫.

5. fix that and i'll change the rating to 4.5. fix the blood pressure auto set and you will get 5.The band is too difficult to take apart for charging; and the angle of the USB male makes it difficult to charge correctly.

6. When you take a continuous heart rate reading over any length of time and then try to look at it, you are only able to advance the result time line by a minute or so at a time, so if you do an hour or more reading, you will be swiping for ever and ever to review the whole period.

7. Vitalwatch reviews were good? It won't do a main functionality??? Someone want to save it from the landfill?The tracker seems to work well.

8. What's the point of having something that only works when others want it to work, and not when you need it to work.

9. The KoreTek watch works fine, but what's the point of having it if I can't track progress? I've uninstalled and reinstalled the app and still got nowhere.

10. I'll have to pay more for something that actually works.Well, got this band to get in better shape and 2 weeks in the app won't synch and keeps crashing which is kinda defeating the purpose of having this thing.

11. Update, Customer service sent me a link to a manual which mentions nothing about sleep tracker and will not zoom large enough to read.

Steps to Troubleshoot & Fix DayBand Issues

1. Fix DayBand Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DayBand: Restarting the app will resolve most errors.
  2. Update the DayBand App. Here is how:
    1. On Android goto PlayStore » Search for "DayBand" » Open DayBand » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DayBand » click "UPDATE".
  3. Clear DayBand app cache: Clearing cached data will force your app to retrieve the latest data directly from DayBand servers.
    1. On Android, goto Settings » Apps » Select "DayBand" » click Storage » click "Clear Cache".
  4. Check DayBand app permissions. If any of these permissions required to use your device's features are disenabled, DayBand might not work.
  5. Uninstall and reinstall DayBand. If nothing else has worked, completely uninstall DayBand then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DayBand not working


2. Fix DayBand Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DayBand be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DayBand not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DayBand may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • It would be nice to be able to use this watch however, I can not use it because I am unable to setup the app. POS

    β€” by Daniel Spencer 3 years ago

  • Can not sign in to the app.

    β€” by Robert Lewis 3 years ago

  • Tried several times to log into Dayband, but not accepted. Can you purge my accounts so that I can start fresh?

    β€” by Glenn W Zeiders 3 years ago

  • Cannot register.

    β€” by Mr Peter Shoesmith 3 years ago

  • Trying to set up an account but not getting a captcha

    β€” by Steve McCullough 3 years ago

  • I cant register my koretrack with the app. I cant register cause I CANNOT GET A CAPTCHA CODE!!!.. Its ridiculous. I need a solution

    β€” by Jason Wiegand 3 years ago

  • Can't turn on steps

    β€” by Kristina Legg 3 years ago

  • Captcha not show showing when trying to register on day and app

    β€” by Yvonne Lewis 3 years ago

  • I cannot create an account on Dayband app as it will not accept my email address

    β€” by Sue Blomley 3 years ago

  • Retaining loop on watch strap broken watch not even a month old

    β€” by Alistair Barclay 3 years ago

  • Cannot register on Dayband app

    β€” by Maureen Liddell 3 years ago

  • Not possible to register my day band

    β€” by fred gebhardt 3 years ago

  • How do I stop my phone from going off when I am any distance from it.

    β€” by Kristin Stephan 3 years ago

  • can't login to dayband app, says account doesn't exist

    β€” by pete aguirre 3 years ago

  • What happened to the blood pressure test ? Was there before I updated.

    β€” by Mack McCullough 3 years ago

  • can't charge my DayBand

    β€” by Robert Dodge 3 years ago

  • It was working just fine but now it will not do blood presser the blood presser icon is gone

    β€” by G Wes Worley 3 years ago

  • I cannot register or login to DayBand

    β€” by Fernando Urdiales 3 years ago

  • I can not log into day and. Can't get a captcha

    β€” by Debbie Wilson 3 years ago

  • I would like to keep the time display as digital, not this awful pink clock face. The display seems random. Step-b-step guide please,

    β€” by Dr carine Wood 3 years ago

  • I am trying to charge my dayband and it is not getting a full charge. I have used 3 different chargers and still not getting a full charge

    β€” by Christopher Eger 3 years ago

  • Can't enter information in to create an account password.

    β€” by Pamela Fulmore 3 years ago

  • First time user of koretrack watch and dayband, I can't register.

    β€” by Wayne 3 years ago

  • i need a captcha

    β€” by MH Cohen 3 years ago

  • My day band doesn’t show my oxygen level or blood pressure anymore

    β€” by Brenda Henson 3 years ago

  • WHAT IS THE DIFFERENCE BETWEEN THE DAYBAND AND THE DAYDAYBAND

    β€” by David Clemens 3 years ago

  • I have just bought a Koretrak Pro and have downloaded the DayBand App to my phone and paired it.
    I have tried Registering using both this cduxb@redacted and cbduxb@redacted [using different passwords], but have received no confirmation of successful registration and cannot login either. Both my 16 year old Grandchildren have tried too, without success.

    The font on the phone is tiny and may be compounding my problem.

    Help please!!

    β€” by Christopher Duxbury 3 years ago

  • Unable to register my new Koretrak Pro

    β€” by Jerome G Charles 3 years ago

  • Cannot find how to change analogue display to digital on koretrak watch using Samsung j3

    β€” by Kenneth nicholls 3 years ago

  • I can't login or create an account on the dayband app. Every time I try the email address portion shakes as if the email isn't legit.

    β€” by Tanya Kivi 3 years ago

  • This is my second message. I can not log in to my account. Please help

    β€” by Valery 3 years ago

  • blood pressure will not measure , comes up with "please connect device that support blood pressure" !!

    β€” by robin goodchild 3 years ago

  • I'm a new user of korectrak pro in Australia. I downloaded Day Band and my watch's features seemed to be working well peraps withexception of sleep monitoring. Am unable to find where I can insert/enter day band verification code on my phone. Problem is I get repeated phone calls from day band every evening and verifupication code is sent to me. So how where can I enter verification code and I also dont know how to process Captcha on the phone. Please tell me how and what I can do about this problem. Thanks, Nyi.

    β€” by Nyi Win Hman 3 years ago

  • I cannot register on my Android phone. Please help

    β€” by Valery 3 years ago

  • Trying to get in app but keeps saying password incorrect. Need help in redetting

    β€” by Randolph B Peet 3 years ago

  • When I am trying to register my Koretrak Pro I cannot get a Captcha to complete the registration.

    β€” by Jo Anne Pirtano 3 years ago

  • I can't seem to register my new KoreTrak. It sends me no verification code

    β€” by william stalmer 3 years ago

  • I can't get a Catpcha when trying to register on my phone. So it won't let me register.

    β€” by Chris Ryan 3 years ago

  • Not able to log in using app on android phone. I tried using the same name and password as this site, but still get message login or password incorrect

    β€” by Robert L White 3 years ago

  • Well yall or someone seen my issue ...
    Complaint but no response... wow.
    The app shuts off on its own and my phone displays a message to close app send feedback etc. I do send feedback for it closing what is the deal with not helping after seeing a valid Complaint ? I would like a answer to why it's happening and don't use its my phone or internet my phone is brand new today and my internet is just fine I got into it this am but now it closes just as fast if not faster than opening up. Help

    β€” by Ed Oconnell 3 years ago

  • My complaint is your useless app that yall make excuses for not working the developer don't know there ass from a hole in the ground I'm pissed off why doesn't your app work it opens just to close and don't dare say it's my phone or my internet. Give me a fix it

    β€” by Ed Oconnell 3 years ago

  • DayBand app on my Samsung Note 20 Ultra 5G won't allow me to register an account

    β€” by Art Debernarde 3 years ago

  • Can’t find code and can’t pair

    β€” by Ann melancon 3 years ago

  • How do I return the two koretrack wrist bands I purchased. Unable to register product.

    β€” by Linda Seroka 3 years ago

  • I cannot locate the Captcha code to register my new watch

    β€” by Margaret DiMassa 3 years ago

  • Can't reactivate my dayband

    β€” by Edward Barba 3 years ago

  • Hello. I love my day and but understand the blood pressure reading is not accurate. Is there a software fix for this. I’m on IOS. thank you

    β€” by Anne Tyler 3 years ago

  • phone connected to watch but app will not find the watch. worked the first day and most of 2nd day but now will not sync the app to recieve information from watch or to update dates and so on on watch

    β€” by daniel dieter 3 years ago

  • Are there bigger band my wrist is bigger than normal

    β€” by Tim DeRodes 3 years ago

  • How long is the battery charge supposed to last? I have to charge mine every 3 days. It’s annoying and inconvenient!!

    β€” by Hazel Leeper 3 years ago

  • Unable to log into my account. Want to pair watch to phone. I am a digital immigrant

    β€” by Wayne Hom 3 years ago

  • Can.t log in to dayband

    β€” by Bob White 3 years ago

  • I cannot log in with lookim@redacted, can you reset my password. I am not able to get captcha on my android phone.

    β€” by Kim Hoo Loo 3 years ago

  • Difficulty setting the time

    β€” by Jude Rae Alibey 3 years ago

  • Goodday, the strapp of my day band is broken, where can I buy a new one

    β€” by E.J. van der Marel 3 years ago

  • My wife is using a Samsung galaxy phone and won’t let her sign up, won’t accept her email. Also mine won’t record the sleep function

    β€” by Trevor Taylor 3 years ago

  • My Koretrak shows the same 7 hours of sleep time even though I’ve gone to bed at different times or wake at different times. How do you fix this?

    β€” by Marlene 3 years ago

  • I cannot get my watch to charge & I cannot log into my app. It will not give me a "captcha", it won't reset password, nothing

    β€” by Kim Schamaer 3 years ago

  • My watch broke already, I need a replacement.
    Asap

    β€” by Sherman Foster 3 years ago

  • Cannot get a captcha code to register on dayband app.

    β€” by Richard stewart 3 years ago

  • I am unable to register cause I don't have a Captcha? Dil what that is or how to acquire one

    β€” by Lisa Ann Sotelo 3 years ago

  • I want to return. I haven’t received an answer as to how to return

    β€” by Gail 3 years ago

  • Can not register (login). I have entered email address, password and confirmed password. I click on "register" and nothing happens.

    β€” by Norman Lindstrom 3 years ago

  • AktivTrak stopped working

    β€” by kurt 3 years ago

  • I just bought a Koretrak watch and I have been trying to connect to my IPad-6 unsuccessfully. I’ frustrated! Could you please tell me what to do to pair my watch to my IPad? It would be greatly appreciated. Thank you.

    β€” by Kathleen 3 years ago

  • Ur app sucks and its not user friendly so i need some help please im very agravated and then to boot i can only text ur asses witch is bullshit in its self im not mad at u but who ever designs this stuff needs a good ass wopin lol

    β€” by Rebecca 3 years ago

  • It looks like the app does not have all the info I need in order to pair. Without that, nothing works

    β€” by Toni 3 years ago

  • I would like to return the watch. Very frustrating!

    β€” by Gail 3 years ago

  • Cannot enter dayband app.....koretrack apparently paired to Samsung.......no time properly displayed recently......password issue

    β€” by Brian Blanchard 3 years ago

  • Blood pressure monitor won’t work

    β€” by Dorn Hendrickson 3 years ago

  • Blood pressure monitor no longer works

    β€” by Dorn Hendrickson 3 years ago

  • The DayBand app does not reflect the correct weather location.

    β€” by Gayle Merrithew 3 years ago

  • Lost password......unable to access dayband again

    β€” by Brian Blanchard 3 years ago

  • I set up an account online because I couldn't do it with the app, it wanted me to put in a captcha but it wasn't showing me one. So I have an account now but I can't log in with the app. Doesn't like the password. Tried to change the password online and it won't let me error 405

    β€” by Erin Henry 3 years ago

  • Can I have the phone connected to the watch while it is connected to Bluetooth headphones or will the app update itself later from the watch? By the way this is not a complaint and I don't need to calm down.

    β€” by Erin Henry 3 years ago

  • I think this may have solved my problem. I was trying to register with the app and it kept telling me to get the captcha but not showing one. Can't log in with the app.

    β€” by Erin Henry 3 years ago

  • I think this may have solved my problem. I was trying to register with the app and it kept telling me to get the captcha but not showing one.

    β€” by Erin Henry 3 years ago

  • My dayband has stopped registering my sleep patterns

    β€” by Elizabeth Branton 3 years ago

  • Hello Staff Dayband I replaced my old Smartfhone with a new one and by downloading your application for my smarth watch I don't remember the email or the password anymore I tried several times to enter the ones I remembered but nothing to do requesting a new login it tells me that I must have a code that I do not know I tried without login ignoring it by going directly to the configuration at the end of the procedure after entering my data activated the bluethot and geoposition and bringing the cell closer to the smartwatch it detects it but when I select the aforementioned it comes out that the application has crashed and I close how should I do to reset everything as before and have the application efficient?

    β€” by Arosio Giuseppe 3 years ago

  • I have now managed to register device with FB. However despite Bluetooth and location being on. Sony smartphone Android 8. It does not see the watch?. I am at the point of sending this watch back for a refund!. Software was updated to latest, today still won't connect. bwizz60@redacted

    β€” by Brian Wildman 3 years ago

  • My blood pressure stoped working,bought 3 watches on 10/16/2020
    I don’t know about other 2 because gave as gifts

    β€” by Ronald R Dimm 3 years ago

  • need update so blood pressure will work

    β€” by Morris Brock 3 years ago

  • I have paired band to phone, phone shows is paired but app doesn’t see it.

    β€” by Carrie Nishikawa 3 years ago

  • How do I sign into day band app step by step thanks. No instructions included
    Brian Wildman

    β€” by Brian Wildman 3 years ago

  • The app will not sign in

    β€” by Lor 3 years ago

  • I cannot login to my dayband app.

    β€” by Kathleen Hancock 3 years ago

  • The app captcha will not load so I can't setup my device

    β€” by Elaine Breland 3 years ago

  • Can't get registered through app. Email address shacks when trying to aquire capta

    β€” by Andrew Bussey 3 years ago

  • My wife forgot her password. How do I reset the password?

    β€” by James Polkinghorn 3 years ago

  • Downloaded the app and trying to register but Captcha keeps spinning and cannot get in. Please help

    β€” by Tony Mahoney 3 years ago

  • The blood pressure doesn’t work it displays a message ( Please connect device that supports blood pressure

    β€” by Carl Smith 3 years ago

  • App does not allow me to log in, if i try to ignore login, I get screen for permissions. Can't bypass this and settings are not accepted when set.

    β€” by Peggy Cook 3 years ago

  • sorry, only german language:
    keine Blutdruckmessung, keine Herzfrequenzmessung mΓΆglich

    β€” by Burkhard Bauer 3 years ago

  • Can someone pls help me set up my dayband fitness watch. Its not allowing me to register.

    β€” by Arrshbee Ameen 3 years ago

  • Some how My dayband got disconnected and now unable to login. Used same parameters as were used that worked before. Need fix!

    β€” by cheese4man 3 years ago

  • App will not let me login will not accept email address

    β€” by Paul Spencer 3 years ago

  • Why does my DayBand stop counting footsteps, the sleep does not work nor does the oxygen level not work. What is the problem with this thing

    β€” by Pamela Swope 3 years ago

  • My Dayband will not charge

    β€” by Amanda 3 years ago

  • Got a new phone and can't change password

    β€” by Jim Crossley 3 years ago

  • Clock face changes from digital to analog clock face and back again. How do I get it so those digital only?

    β€” by Linda Rae Gregory 3 years ago