Published by Smart Wear on Jun 18, 2024

Report an issue with DayBand.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with DayBand?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Wear to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About DayBand

1. Tips: The phone system must be android4.

DayBand Customer Insights

1. I'm sorry, but if this doesn't start working, I'm going to have to return the watch and get a different system altogether.works well for steps, workout, heart rate, blood oxygen.

2. The heart rate appears to work fine, but the blood pressure reading usually times out before registering and the O2 results are suspect.

3. Heart rate doesn't work, blood pressure doesn't work.

4. I will keep it as I have already spent money and it started crashing a day after I could return.I can't figure out how to get the sleep tracker to work 😫.

5. fix that and i'll change the rating to 4.5. fix the blood pressure auto set and you will get 5.The band is too difficult to take apart for charging; and the angle of the USB male makes it difficult to charge correctly.

6. When you take a continuous heart rate reading over any length of time and then try to look at it, you are only able to advance the result time line by a minute or so at a time, so if you do an hour or more reading, you will be swiping for ever and ever to review the whole period.

7. Vitalwatch reviews were good? It won't do a main functionality??? Someone want to save it from the landfill?The tracker seems to work well.

8. What's the point of having something that only works when others want it to work, and not when you need it to work.

9. The KoreTek watch works fine, but what's the point of having it if I can't track progress? I've uninstalled and reinstalled the app and still got nowhere.

10. I'll have to pay more for something that actually works.Well, got this band to get in better shape and 2 weeks in the app won't synch and keeps crashing which is kinda defeating the purpose of having this thing.

11. Update, Customer service sent me a link to a manual which mentions nothing about sleep tracker and will not zoom large enough to read.

Steps to Troubleshoot & Fix DayBand Issues

1. Fix DayBand Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DayBand: Restarting the app will resolve most errors.
  2. Update the DayBand App. Here is how:
    1. On Android goto PlayStore » Search for "DayBand" » Open DayBand » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DayBand » click "UPDATE".
  3. Clear DayBand app cache: Clearing cached data will force your app to retrieve the latest data directly from DayBand servers.
    1. On Android, goto Settings » Apps » Select "DayBand" » click Storage » click "Clear Cache".
  4. Check DayBand app permissions. If any of these permissions required to use your device's features are disenabled, DayBand might not work.
  5. Uninstall and reinstall DayBand. If nothing else has worked, completely uninstall DayBand then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DayBand not working


2. Fix DayBand Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DayBand be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DayBand not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DayBand may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Will not approve registration. Something about captcha very frustrating

    β€” by SUZIE 3 years ago

  • I set up my password from my desktop computer (using special characters) then I find that my i phone does not have other than numbers/letter equivalents. How can I change my password?

    β€” by JW Cremin 3 years ago

  • I cannot get my koretrak to register.

    β€” by Ray 3 years ago

  • I accidentally deleted the DayBand app. When I reinstalled the day band app it will not recognize my koretrak. It keeps stating the devious not recognized.

    β€” by Karen Schamberger 3 years ago

  • Your app needs more functionality! It was a little difficult to bind to my phone, but I finally got it. I have 2 main complaints. the sleep monitoring function doesn't seem to be working. and my biggest complaint is the disconnection alarm that I get every time I walk into another room without taking my phone with me! I don't typically carry my phone with me around the house! PLEASE, give me a way to turn that off!!!! It is very annoying.

    β€” by Terry Kemple 3 years ago

  • How do I see previous days data history?

    β€” by Sandra Ray 3 years ago

  • I can't register my Koretrak watch. Have got the

    β€” by Anne Baxter 3 years ago

  • Can not get Captcha

    β€” by Helen Wall 3 years ago

  • Can not get the Captcha

    β€” by Mary Williamson 3 years ago

  • You keep sending me a verification code but no information on how to use it or how to apply it

    β€” by Alan Brien 3 years ago

  • Hi, I've had my dayband 2 days. Everything is working dome but my sleep. I've tried everything. Still not working

    β€” by Mrs Michelle Clarke 3 years ago

  • The steps showing on the koretrak watch are not being transferred onto my app. They have to begin with but stopped at 1160 why is this?

    β€” by Sue Mullins 3 years ago

  • Cant get login to work

    β€” by Mary E Stewart 3 years ago

  • How do you activate sleep program?

    β€” by Ron Adam 3 years ago

  • Unable to register on day band app

    β€” by Gerald Spencer 3 years ago

  • can't register. captcha didn't work. when I tried with my pc I think I was able to register but now my phone app says it's the wrong email or password so I can't connect the band with the phone.

    β€” by Jacquelyn Counsell 3 years ago

  • Ich benΓΆtige den PrΓΌfcode zur Registrierung

    β€” by Eichinger 3 years ago

  • My registration keeps failing.

    β€” by Terri Dezell 3 years ago

  • I still can't register my KoreTrak to be able to change the date and time among other things. Pretty upset about this.

    β€” by Penny LeFLore 3 years ago

  • My day band has a blank screen this morning. It has a full charge. I plugged it in anyway just in case. Still blank. I can't get it to turn on no matter what I do. What is wrong with it? I love my kore track!

    β€” by Denise J Flore 3 years ago

  • I cannot get my new KoreTrak watch to register with DayBand. It requires a 'Capcha' code - what is that & where does it come from?

    β€” by Nigel MacLeo 3 years ago

  • I was banded for no reason I am still trying toblear this site I just seen on a transgender speaking very ban on and they you guys had Banditthem for 24 hours and I could not believe what I hearing what they saiding on this site I would never be out of line with nothing like that like I said I am still learning how to use this site do I did something wrong please let me know what I did because bi don't know and would like to be back on this site I can lean how to use this site thank you

    β€” by Brownsugarpancak 3 years ago

  • I have not been very n this awhile now since last year I am trying learn how this work ibwas trybto get with a good friend of who told me about this site I was banned tonite and don't know what went wrong I was trying get my friend who told me about the site tonight and on the site but something went wrong I did not see it onmy of this site but shevseen where you all have banned me from this site I was pushing vwhat ever to how get with my friend on here I am still trying to understand this site I was trying to get at my friend who I been knowing for 20 yrs she was trying to teach me how to use this site it is not easy for me I also seen now they banded me Parmaleesnd don't what went wrong please get back to mecas soon as possible

    β€” by Brownsugarpancak 3 years ago

  • Is there a phone number I can call and talk to someone who can help guide me through the steps on how to register my KoreTrak-44D1.

    β€” by Ronald Baquet 3 years ago

  • I followed the instructions that came with the KoreTrak watch...I downloaded the app but couldn't get passed the sign in / register portion..it wouldn't except my email address...and what is captcha???

    β€” by Ronald Baquet 3 years ago

  • I'm trying to log in,says i have wrong info. Trying to pair new watch with my A51 Samsung. Tried resetting password.

    β€” by Peter 3 years ago

  • My wife and I recently purchased DayBands.
    For some reason the sleep function is not working. Is there a way to view sleep paterns by not viewing the app on our phones

    β€” by Stephen Breitenbach 3 years ago

  • I am not able to register the day and app. Clicking get next to captcha has no effect or useful message

    β€” by Raghu murthy 3 years ago

  • How do I change the weather location on my KoreTrak?

    β€” by John Novicki 3 years ago

  • Can not register for app

    β€” by John H Harker 3 years ago

  • How do I activate the hours of sleep? I wear my DayBand 24hrs/day, but each morning there is no sleep data recorded. How do I activate this info?

    β€” by john e adams 3 years ago

  • 1. Why does the weather not update? It is inconsistent in changing on the watch. Is there a way to sync the watch when the information is not current?
    2. The phone alert will not shut down on the watch after a phone call comes in. I have to reset the watch so I can get back to using the watch which of course deletes the information. Long touch turns it off but I can't get it to change window, it just starts showing an active call long after the phone call has been ended. I had to turn the feature off completely.
    The manual included does not include trouble shooting or information as to proper settings on the I-phone which will allow it to work properly.
    Please respond to my email and convince me that I did not make a mistake purchasing this watch. My fitbit definitely was more user friendly- no sync problems with it.
    Thank you.

    β€” by Kim R Scharrer 3 years ago

  • Can't login or register app

    β€” by Perry Conty 3 years ago

  • Can't get passed captcha to register

    β€” by Regina Eckles 3 years ago

  • Sleep pattern mode does not work on my Koretrak

    β€” by Steve Browarski 3 years ago

  • Every now and again the app rings out, how can I stop this pls

    β€” by Rina Campbell 3 years ago

  • can't get my app to register

    β€” by Dixie DuBose Cain 3 years ago

  • Please help me to login in it will not let me or take my email address. I need to logg in.

    β€” by Mark riner 3 years ago

  • The sleep functionality of my band and my husbands band does not work. I cannot do anything with that portion of this from the app and it does not even show up on the band???

    β€” by Doreen Colman 3 years ago

  • Trying to get login

    β€” by Mark riner 3 years ago

  • Watch does not work in so many ways. Where do I send this back & receive my money back?

    β€” by Roberta L. Betts 3 years ago

  • I can't register with Day Band on my phone -- I'm not getting a captcha

    β€” by SC Kramer 3 years ago

  • I am trying to register to use the dayband app but cannot get past the Captcha code. I clicked on GET but nothing displays. I am using a Oneplus 3T phone.

    β€” by Rebecca Hansen 3 years ago

  • This is not a complaint i just need some advise on how to get recordings of Blood Oxygen Levels on my phone as this was the main reason I purchased Koretrak watch,
    Also I have the sleep pattern on my phone but it is not recording anything, Just the last three nights

    β€” by Doris Brewer 3 years ago

  • Earlier today I managed to register after many attempts and problems understanding what to do with the Catchpa. Having done so, I am now not able to log in to my account using the email address and password that I set it up with? Can you help and explain what I should do as I am at a standstill and can't connect my device to my phone? Thanks

    β€” by Maria Patterson 3 years ago

  • The sleep monitor for the Koretrack is set at 23:45-7:45. (11:45 pm) I go to sleep at 10:00 pm. Can I reset this time on the dayband app? Help

    β€” by Lili Levinowitz 3 years ago

  • Can you help me please,
    I have purchased Koretrack watch to get read outs on my phone of my vulnerable health issues
    Day band is recording Heart rate in the Health issues, (Which my samasung watch will already do), and blood pressure

    However, Day Band does not show the ability to record Blood oxygen levels which is one of the reasons I purchased the watch.
    Also, whilst there is a sleep time page now on my phone, it does not record on it
    How/What do I have to do to get this info, I am 79 and suffer with C,O,P,D and Chronic Asthma and need this information .
    at the moment I have to keep using a blood oxygen meter and a blood pressure wrist cuff, frequently each day, which is a bit of β€˜pain’ and the whole point of buying this watch as I already have a Samsung Active cell watch,

    β€” by Doris Brewer 3 years ago

  • I just received a verification code from you and now the app won't take my email address. Is this the only way I can get the time to set on my unit?

    β€” by Elizabeth Beattie 3 years ago

  • I need help using day band. BP, heart rate, blood pressure are always wrong. How do I change sport to what I use?

    β€” by Michael Hill 3 years ago

  • I have a KoreTrack which was connected to DayBand. Tried to update the app but it froze totally. I uninstalled it and have tried to reinstall Dayband but won't pair with the KoreTrak. Keeps saying device not found. Bluetooth is on etc

    β€” by Lois Raine 3 years ago

  • Dayband app is not finding device (Koretek watch) even though watch is fully charged and right next to phone

    β€” by James P Nolan 3 years ago

  • I received my two Koretrak watches yesterday but only one will charge. I purchased the warranty insurance. How do I get a replacement watch.

    β€” by Dr.Stephan Bacchioocchi 3 years ago

  • How do I get past Captcha in order to register the app?

    β€” by Winthrop H Russell 3 years ago

  • Downloaded app but won't let me register

    β€” by Gerald Townsend 3 years ago

  • Cannot login to my Dayband Account

    β€” by Kermit Nobles 3 years ago

  • I am trying to correct the time, and I can't register on DayBand. When I press on Get for the Captcha nothing happens.

    β€” by ELLEN KRAUSE 3 years ago

  • What is Captcha, how do I get a code? How do I set the correct time on Koretrak?

    β€” by Pat Ungar 3 years ago

  • 1. What does the flashing green light at the back of the watch mean?
    2. Cracked face daily reverts back to the pink round face from the digital readout.
    3. Sleep mode does not record anything. Is there something I'm not doing?

    β€” by Diane Thompson 3 years ago

  • Unable to register Dayband app on a Samsung Galaxy S8 android. Attempted to register multiple times. Paired successfully to Samsung S8. Date and time stays at Tue 19.01.01 but time continues to change. I have reset the KoreTrak several times which sets the watch back to Tue 19.01.01 00:00 each time.

    β€” by Kenneth Yoshida 3 years ago

  • Unable to register Dayband app

    β€” by Kenneth Yoshida 3 years ago

  • Unable to change the date/time. Remains at 19.01.01 00:00

    β€” by Kenneth Yoshida 3 years ago

  • Tried numerous times to open the app which has been downloaded on my new a41Samsung phone. Used QR to get the KoreTrak app and hence DayBand which does show as an app on my phone but it will not open. Have two useless KoreTrak watches. Never had this problem with FitBit. What's wrong with DayBand??????

    β€” by David Coupe 3 years ago

  • The wristband is not recording my sleep

    β€” by Dawn Revis 3 years ago

  • Current weather and temperature icy rain 34Β° f, but core track says it's 8Β° f clear and sunny (a little before 1:00 a.m.).

    β€” by Joe LaJuett 3 years ago

  • Cannot find captcha for watch i just received, help

    β€” by Jill Shalders 3 years ago

  • Dayband only syncs if I reboot the phone

    β€” by Janice Stahl 3 years ago

  • Need to REGISTER my fitness tracker. Cant get past captu

    β€” by Pat R Pfeiffer 3 years ago

  • My dayband has stopped recording my sleep patterns. This has been an ongoing intermittent problem since I purchased the watch. It is WHY I purchased the watch. I bought the lifetime protection plan, but I really want to return it for a full refund and buy a more reliable watch. How do I return this watch?

    β€” by Sonya Bangston 3 years ago

  • Won't let me register

    β€” by Geff Waudby 3 years ago

  • Problem registering with DayBand. I enter email and "get" the capcha coe sent to my email, enter it an viscious cycle. Help

    β€” by Damon Osgood 3 years ago

  • Help!!! I cant register my fitness tracker.

    β€” by Pat R Pfeiffer 3 years ago

  • App won't let me register. Push (get) next to captcha, just shakes email but nothing is sent. Can login through Facebook.
    Also, continuous heart rate not working. The koretrak watch is showing heart rate but nothing on app. Was the main reason to get so very disappointed it isn't working!!! The whole time it is continuous tracking, app shows 0bpm nothing is graphed.

    β€” by Jon Marker 3 years ago

  • My sleep mode to track my sleep is not working.

    β€” by Paula Granstrom 3 years ago

  • How do I reset the time on my new Koretrak

    β€” by Carroll L Dodd 3 years ago

  • Why can't I register my Kore Trak from my Samsung phone?

    β€” by Kim Park 3 years ago

  • cant login with A21 phone to app from play store

    β€” by david hamblin 3 years ago

  • What is my captcha?

    β€” by Sherry Adams 3 years ago

  • I'm not able to reset my password. When I hit GET next to captcha, nothing appears and my email on the above line just shakes. I even checked my email in case something was supposed to be sent there. I also need to know how to set the clock on my watch. I assume it needs to be done through the dayband app since there is no where to set it on the watch. thank you

    β€” by Polly Sivertson 3 years ago

  • I am having trouble creating an account with DayBand on the app. I also tried doing it on the computer, but I can't figure it out. Can you please send me a link or send me instructions to my email about how to create a login? My phone number is 931-625-1480.

    β€” by Faye Campbell 3 years ago

  • I recently purchased a KoreTrak and the app is not recording my sleep. I have updated the app several times and have worn the KoreTrak 3 nights in a row. Still nothing again this morning. Please advise.
    Thank you

    β€” by Kathleen E Moran 3 years ago

  • Sleep function on koretrak does not register because it appears your app requires bluetooth BLE and not everyone can afford a phone with this option. Is there another way to get this to work?

    β€” by Jane Bradt 3 years ago

  • How do I activate sleep function

    β€” by sukhwinder sidhu 3 years ago

  • The app won't let me register. I just registered to send this message but that didn't do anything either.

    β€” by Jeff 3 years ago

  • Purchased 2 KoreTracs less thn 30 days ago and both units now woll not power up. both units showed adequate battery charge just before going dead. Is there a procedure to fix problem or can they be returned for replacement units.

    β€” by Allen Bierle 3 years ago

  • First there was an issue with your CAPTCHA process. It won't send to my Hotmail address so I used a Gmail address and that worked. Now it says there's a firmware upgrade, but when I try to upgrade it says the server is not responding. This is turning out to be a frustrating device.

    β€” by Alan Rogers 3 years ago

  • I cannot register because CAPTCHA is not sending email. It's not in junk or spam - it's not sending it. How can I register? This is very poor design as I see almost everyone else has teh same issue.

    β€” by Alan Rogers 3 years ago

  • I cannot register - there appears to be a problem with Captcha. Can you please advise?

    β€” by David James Peel 3 years ago

  • My weather location is not correct. I can't find out how to correct it.

    β€” by Larry Agee 3 years ago

  • Unable to register an account on my phone. Captcha section only has numbers counting down to zero and no code to enter.

    β€” by Brian Krueger 3 years ago

  • I need an app for my dayband that works with android 9. Google play says the app is not compatible with my version. I have Samsung Tab A7 with Android 9.

    β€” by Paul Henson 3 years ago

  • I tried to reset password but your app wouldn't let me

    β€” by Peter Davison 3 years ago

  • Cannot log into the dayband app

    β€” by Joseph Boyle 3 years ago

  • Can not register on DayBand

    β€” by Wade Robinson 3 years ago

  • How do I register

    β€” by Dave Hickerson 3 years ago

  • So much is wrong! I have been sent a verification code again and again have no idea what to do with it. I still cannot login and I have tried to upgrade the software which failed, I don't know why. Should I do the factory reset which is offered? If I do this do, how far back in the process do I need to go? Do I need to uninstall and reinstall the App.?

    β€” by Barbara Oldmeadow 3 years ago

  • i cant log in. I have tried resetting password. It dosen't work. the Capture just says account does not exist.

    β€” by kevin James Waterman 3 years ago

  • I have just registered. Now I have tried to login and it is saying that its not accurate. Do I have to restart the phone or bluetooth?

    β€” by Barbara Oldmeadow 3 years ago

  • Unable to sign in on app. Please help.

    β€” by Rebecca Hughesr 3 years ago

  • How do I get the Password and my sleep mode does not work.

    β€” by Shirley White 3 years ago

  • Hi. Don't know if you received my first msg. My tracker doesn't monitor sleep. I've worn it 3 nights but nothing. Also, how accurate is the bp monitor? Thanks in advance. Julie

    β€” by Julie McGloin 3 years ago