Published by Smart Wear on Jun 18, 2024

Report an issue with DayBand.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with DayBand?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Wear to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About DayBand

1. Tips: The phone system must be android4.

DayBand Customer Insights

1. I'm sorry, but if this doesn't start working, I'm going to have to return the watch and get a different system altogether.works well for steps, workout, heart rate, blood oxygen.

2. The heart rate appears to work fine, but the blood pressure reading usually times out before registering and the O2 results are suspect.

3. Heart rate doesn't work, blood pressure doesn't work.

4. I will keep it as I have already spent money and it started crashing a day after I could return.I can't figure out how to get the sleep tracker to work 😫.

5. fix that and i'll change the rating to 4.5. fix the blood pressure auto set and you will get 5.The band is too difficult to take apart for charging; and the angle of the USB male makes it difficult to charge correctly.

6. When you take a continuous heart rate reading over any length of time and then try to look at it, you are only able to advance the result time line by a minute or so at a time, so if you do an hour or more reading, you will be swiping for ever and ever to review the whole period.

7. Vitalwatch reviews were good? It won't do a main functionality??? Someone want to save it from the landfill?The tracker seems to work well.

8. What's the point of having something that only works when others want it to work, and not when you need it to work.

9. The KoreTek watch works fine, but what's the point of having it if I can't track progress? I've uninstalled and reinstalled the app and still got nowhere.

10. I'll have to pay more for something that actually works.Well, got this band to get in better shape and 2 weeks in the app won't synch and keeps crashing which is kinda defeating the purpose of having this thing.

11. Update, Customer service sent me a link to a manual which mentions nothing about sleep tracker and will not zoom large enough to read.

Steps to Troubleshoot & Fix DayBand Issues

1. Fix DayBand Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DayBand: Restarting the app will resolve most errors.
  2. Update the DayBand App. Here is how:
    1. On Android goto PlayStore » Search for "DayBand" » Open DayBand » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DayBand » click "UPDATE".
  3. Clear DayBand app cache: Clearing cached data will force your app to retrieve the latest data directly from DayBand servers.
    1. On Android, goto Settings » Apps » Select "DayBand" » click Storage » click "Clear Cache".
  4. Check DayBand app permissions. If any of these permissions required to use your device's features are disenabled, DayBand might not work.
  5. Uninstall and reinstall DayBand. If nothing else has worked, completely uninstall DayBand then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DayBand not working


2. Fix DayBand Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DayBand be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DayBand not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DayBand may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Will not let me Register. Captcha is not working.

    β€” by Anthony Carroll 3 years ago

  • Further to my earlier complaint, the readings from the blood pressure app on my Koretrak which arrived today cannot possibly be accurate because I have been taking medication for my blood pressure for many years and I monitor it at home. During this time my pressure averages around 155/70 yet when i tried the Koretrak app I get repeated average readings of 120/75? These are wrong. Furthermore when I looked into this issue on Google, there were numerous other people who are all complaining about the same problem. Is this something to do with the Koretrak blood pressure app itself? I think all other apps are ok but the important one, blood pressure , is way out!! Please advise.

    β€” by John Kirton 3 years ago

  • My wife ordered a Koretrak which arrived today but she decided she didn't want to use it but I plan to but cannot register it as it keeps asking me for something called CAPTCHA? She received a verification number 149905 to the email address she used to purchase the watch, Yongtay118@redacted, but the registration will not allow me to use it to complete the process?? Please advise me asap. Thank you. John Kirton

    β€” by John Kirton 3 years ago

  • My wife ordered a Koretrak which arrived today but she decided she didn't want to use it but I plan to but cannot register it as it keeps asking me for something called CAPTCHA? She received a registration number 149905 to the email address she used to purchase the watch, Yongtay118@redacted, but the registration will not allow me to use it to complete the process?? Please advise me asap. Thank you. John Kirton

    β€” by John Kirton 3 years ago

  • cannot log in

    β€” by Edward Krieger 3 years ago

  • I NEED HELP WITH THIS PRODUCT. I CANNOT MAKE IT WORK.

    β€” by Becky Overlin 3 years ago

  • How do I change the time and date. Also I cannot connect with phone, what is Captcha, have tried but won't send to my email

    β€” by Roxie Barringer 3 years ago

  • Hi I got this as a gift. I am asthmatic and my readings range from 90 to 98, if it was 90 I would be in hospital this is dangerous. Also the sleep recordings the past 2 days stop at 4am , wrong again. Also can you tell me how accurate the step counter is

    β€” by Carol Williams 3 years ago

  • I bought a dayband for my mother and father and they only have 1 phone, the app says it supports family sharing but I can not find out, in the app, where to turn it on so they can run both bracelets on 1 app. Please let me know! THX! Brett

    β€” by Brett Lambert 3 years ago

  • I cant get my Dayband to charge with any of the USB ports I have at home! Suggestions??

    β€” by Cheri King Leakas 3 years ago

  • I cant register my Koretrack dayband. I cant put an email address in this. Ive tried tirelessly.

    β€” by Mary Poole 3 years ago

  • my kore tech watch will not register, It tells me already registered to another phone It will Not change time. It is stuck on 24 hr time

    β€” by HARRIETT dURHAM 3 years ago

  • Have created an account and logged in successfully once. Now it wont let me in just keeps circling the login page.

    β€” by Mickie Foscolo 3 years ago

  • The weather an temperatue icon is not working.Also the blood pressure is not reading correctly.

    β€” by Al. MIller 3 years ago

  • I cannot log-in to set clock etc. on Koretrak. 407-902-3748 English language

    β€” by Frankie McGrew 3 years ago

  • Weather doesn't work. it doesn't load and city shows Buffalo and not my location.

    β€” by Ronnie Helms 3 years ago

  • Im not able to sign into my phone.

    β€” by Mary Poole 3 years ago

  • Still cannot log in. Please help

    β€” by Joseph Boyle 3 years ago

  • I cannot register on the site and do not ave a Facebook account so how do i register?

    β€” by Joy 3 years ago

  • my dayband stopped working on the 22/01/2021
    no data between phone and dayband

    β€” by Keith Marriott 3 years ago

  • How can I change my sleep time from 23:45 PM to 10 PM?

    β€” by Carol Bolduc 3 years ago

  • Completed a firmware update. App stated it was successful. Now, I am unable to power on the device at all

    β€” by Shauna Bills 3 years ago

  • My watch will not charge or turn on. It's only 3 months old.

    β€” by Ann Marie 3 years ago

  • Can't get the information to download on either my computer or my phone. Please give me full instructions

    β€” by Dr John Bryden 3 years ago

  • Hello,
    I've purchased a pair of dayband units and set them up with my samsung phone. One of them has been running fine for a few days now. The other, I setup today, had seemed to have been working fine until I connected it to my phone to setup the correct time.

    After that, I noticed that it no longer calculated heart rate. Im also suspicious of the O2 an BP readings. When attempting to read the heart rate, it sits on the HR screen and eventually blanks out.

    When trying BP it almost immediately vibrates and reads 120/68 every time (on my other wrist, the other dayband would be reading 119/77). The O2 also responds almost immediately, reading 92, 94, or 96.

    I've powered off/on. I've done the reset, updated the firmware, factory data reset and cleaned the sensor, to no avail.

    What could be wrong?

    thanks,
    al

    β€” by alfred odoardi 3 years ago

  • Unable to register app

    β€” by Rebecca Hughesr 3 years ago

  • How do you change WEATHER location?

    β€” by Rey 3 years ago

  • The app was synched to my Koretrak and worked beautifully until I did the upgrade yesterday. It fried my watch - meaning the watch face went black and it would not charge. It was completely rendered useless. What happened?

    β€” by Nykola Dubenski 3 years ago

  • Unable to connect tablet to watch. Dayband app has been downloaded.

    β€” by Laurie Polegato- Rideout 3 years ago

  • I cannot use the watch as there is no Captcha code, please send one through.

    β€” by Mrs Natalie C Simmons 3 years ago

  • My Koretrak band seems to be working perfectly except for the sleep monitoring feature. I've slept with the band on for two nights, but when I go to the app there is no sleep data recorded. Any suggestions?

    β€” by Ray R. Brown 3 years ago

  • Have not received a refund for the Day Band I returned and you received on January 4, 2021!!

    β€” by Jean C Brown 3 years ago

  • Hi
    I bought a smartwatch which at first could connect to day band. Now I cant. The app on my Samsung S20 recognises the watch but when I try to bind the device, it doesnt. Thanks in advance

    β€” by Andres Torres Carbonell 3 years ago

  • Cannot register will not except my email address

    β€” by Louk 3 years ago

  • Unable to register dayband app so cannot sync koretrack watch to my GalaxyA71

    β€” by Louk 3 years ago

  • Can't use product have no idea what the capcha code is when logging in after I upgraded the system

    β€” by Christian M Willey 3 years ago

  • Koretrak watch called for update now will not power on. Tried all remedies nothing works Help

    β€” by Wayne Stroughair 3 years ago

  • JUST DOWNLOADED NEW SOFTWARE TO PHONE, NOW WON'T CONNECT TO WATCH

    β€” by CHRIS 3 years ago

  • I wish to request a "Return authorization" Not happy with the fit and how it operates.
    All the screens are too small for me. Possibly ok for everyone else.
    Also it took me forever to get it programmed even w/your customer service help line. Please respond with a RA # and an address that it has to be sent to. Do NOT want to miss my NO HASSLE REFUND OPPORTUNITY
    Thank you
    Allen

    β€” by Allen A Kardell 3 years ago

  • I am also unable to sink messages with the kortrack.

    β€” by Robert 3 years ago

  • how to set the time and date correctly?

    β€” by alfred odoardi 3 years ago

  • how does one reset steps to zero without resetting whole watch

    β€” by frank kluges 3 years ago

  • Watch is dead, won't recharge. Less than 4 months old..........

    β€” by George Bugna 3 years ago

  • My sleep mode isn't working

    β€” by hazel graham 3 years ago

  • I need a Captcha code for my new DayBand wrist watch. Thank you.

    β€” by Christopher Brown 3 years ago

  • I can't made dayband work I Can't sign in

    β€” by Don Herman 3 years ago

  • Cannot register to log in as will not accept captcha numbers

    β€” by Toni Lethbridge-Jones 3 years ago

  • Can't get my sleep part to work. Please help.

    β€” by Jessica Debruyn miles 3 years ago

  • i CANT FIGURE OUT PROPER PW TO SET UP MY ACCOUNT, IT WONT TAKE ANY IVE TRIED

    β€” by bob brindley 3 years ago

  • I cannot log in sync my watch. It will not accept my email or password. What is Captacha?

    β€” by Ingrid Bethune 3 years ago

  • Have not been able to register because I never got any response when trying to get second step of registration completed.

    β€” by Bert Smith 3 years ago

  • I cannot sign in to my day band app to change the time

    β€” by Harriett Durham 3 years ago

  • Hey people of DayBand,
    I recently ordered a watch and received it but it is not working well. Things like calories, blood pressure and temperature don't work. The green light underneath the watch is not working, maybe that's the problem.
    Regards Steven.

    β€” by Steven 3 years ago

  • The Captcha button does not work.
    I cannot get a full charge even after hours of charging I only get half full reading.

    β€” by Barbara Lee Stadt 3 years ago

  • Only had band on for fours days and now it will not take heart rate, blood pressure or oxygen. Does all the rest.

    β€” by Kim P Johnston 3 years ago

  • sleep tracking does not work

    β€” by Lenon L Sims 3 years ago

  • I cannot register the captcha doesn't "get" anything

    β€” by Doug Johnson 3 years ago

  • I would like to know how to login to my app to use my verification code.

    β€” by Patricia Murphy 3 years ago

  • unable to register on the dayband app and cant find a captcha code

    β€” by Ken Bryant 3 years ago

  • Can not register my koretrak I need a captcha code?

    β€” by Susan Gibbs 3 years ago

  • trying to register fails

    β€” by Roland Kupferschmitt 3 years ago

  • Have created an account and logged in successfully once. Now it wont let me in just keeps circling the login page.

    β€” by rebekah godbehear 3 years ago

  • My DayBand isn’t recording my sleep, how do I fix this

    β€” by Christina 3 years ago

  • feedback on what? I asked for help to logon the app and havent rec'd any help

    β€” by Charles N Bollinger 3 years ago

  • I have a new DayBand connected to my iPhone. Wearing it at night. It is not recording sleep time. Also BP is inaccurate.

    β€” by Pam Besser 3 years ago

  • I connected my core tracker to my phone to alert when a call came in. Now it will not allow me to change screens and says I still have an active call. What can I do to reset this? Can I fix the problem?

    β€” by John Stack 3 years ago

  • my e-mail is sharon.cell45@redacted
    i cannot receive a CAPTCHA, or by logging in via facebook, does not do sleep while wearing watch.

    β€” by Sharon Bortz 3 years ago

  • Bought two watches. One failed shortly after receiving the watch. (no laser) Supplier refused to replace the watch. Please stand by your product and send me a replacement to PO Box 2137 Normanville South Australia 5204

    β€” by Martin Morris 3 years ago

  • Sleep function not working.all other functions ok

    β€” by Bill Fraser 3 years ago

  • The sleep feature is not working on my new koretrak watch. Please help

    β€” by Jacky Baxendale 3 years ago

  • Cannot get logged in to Dayband. Said account not found. Tried to create new pass word with email said no account.

    β€” by Stanley Reddick 3 years ago

  • Do you have a APP for a computer running windows 7?
    Let me know, Gene

    β€” by Gene Shambaugh 3 years ago

  • I have not had a reply to my email. I cannot get the watch to register sleep patterns.

    β€” by Ernestine Lofthouse 3 years ago

  • Downloaded app - won't take my email address. Just get "X". How do I log on?

    β€” by JANE M MONTGOMERY 3 years ago

  • How do I start the sleep program on Koretrack watch?

    β€” by Carl Burkard 3 years ago

  • I purchased a tablet Android 6.0 but I can't download DayBand app. I keep getting message of device isn't compatible with this version. How can I download the app

    β€” by Sandy Fahey 3 years ago

  • Google won't let me upload your app. Telling me I need to change my password but won't let me into Google yo do it

    β€” by Erroll Ledgard 3 years ago

  • this is my 2nd message for help. I either need assistance or information to return my new watch ASAP! I downloaded the app on my phone but it will not allow me to fill in the blanks and proceed. My watch cannot be used because it is displaying the wrong time. If you cannot provide timely response and get it working within the next 7 days I must return it. Please provide return info.

    β€” by Beverly Wagner 3 years ago

  • Registered before sending this e-mail....cannot login to app!!!
    the CAPTcha was giving me a problem before. Please help me!!!!

    β€” by Sharon Bortz 3 years ago

  • cannot update my day band with koretrack

    β€” by Annette lambert 3 years ago

  • I cannot register and the Captcha doesn't work, it stays a GET, no matter how many times I try. I have uninstalled and re installed the app on my Android

    β€” by Jerryromanek 3 years ago

  • Can not get the Captcha Code how do I get it? I pressed get and it gave me nothing.

    β€” by Sandra Kozakiewicz 3 years ago

  • Cannot get to register. What is the CAPTCHA cannot get to enter it and getting registration fail

    β€” by Derek Grandison 3 years ago

  • Can't register Koretrack on my android

    β€” by Jerryromanek 3 years ago

  • I've spent 3 hours on trying to set this koretrak up.what is this crap Captiva? Please help me with this.

    β€” by Krista Smith 3 years ago

  • Have received the Koretrak eventually I was able to sign in to Dayband but I still cannot get the sleep pattern to work
    Can you help please

    β€” by Lesley Ford 3 years ago

  • Cannot register what is the captcha

    β€” by Dallas petty 3 years ago

  • WHY DOESNT SLEEP WORK ON MY DAYBAND?

    β€” by ALISON ROBERTS 3 years ago

  • Can’t get my koretrak day and registered

    β€” by Craig Knight 3 years ago

  • I attempt to log in with the established account that I created today. It indicates there is a problem with user name or password. Please help resolve this issue. Using app with Koretrak wrist watch.

    β€” by James Kincaid 3 years ago

  • app does not see band so cannot bind to it. blood pressure readings are wrong they are very low. cannot set date and time.

    β€” by Jack McCune 3 years ago

  • Unable to create account so can’t login

    β€” by Geoffrey Smith 3 years ago

  • It wont let me set up an account the CAPTCHA doesnt work. I don't want to link it to any other account

    β€” by Marilyn Strout 3 years ago

  • I just got my KoreTrak yesterday and I'm trying to set it up and get used to the app. It did not read my sleep last night. Is there a way to make sure it begins to record or what do I need to do to make sure it records sleep?

    β€” by Robert Thibault 3 years ago

  • Smartwatch did not record sleep data

    β€” by Sharron Steffen 3 years ago

  • My Koretrak is paired but will not connect.
    Unable to understand dayband login process.
    Not sure if I have an account.

    β€” by James Kincaid 3 years ago

  • I am having problems registering the Dayband app - I am unable to resolve the Captcha "get" requirement I am not very computer literate so would appreciate a simple set of instructions please - any chance?

    β€” by I G Bradley 3 years ago

  • I cannot register my app on my Android phone.

    β€” by Valerie LaPlaca 3 years ago

  • tried again got my verification code before time ran out applied it put in password ect but still unable to register

    β€” by magdalene mcaleenan 3 years ago

  • I don't SEEM TO BE ABLE TO LOG IN
    OTHER POINT NO SLEEP PATTERN DETECTED

    β€” by magdalene mcaleenan 3 years ago