Contact Yana Customer Service

Why should I report an Issue with Yana: Your emotional companion?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of YANA APP S.A.P.I. de C.V. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I don't want to sound like "Duh, its a robot" but, at the first time, it felt like it was a real conversation, in English and Spanish, but know i think you should update the answers and the questions to let us feel that we have help, and is not just an automatic answer system.

2. Horrible but worthwhile experience.I don't understand what yana was saying I keep finding the change language button but i cannot find.

3. Really good! It helps yourself by teaching you how to love yourself more and have a better unserstanding of yourself , super recommended!!!Best App to help people connect with their emotions and understand what's happening inside.

4. I would recommend this app for people who want to look out for their mental health by challenging their thought processes.🌱 Yana takes things step by step.

5. The app helped me to find what I really feel and Yana, the person you are talking to, is so supportive and cheerful.

6. Avoid if you're not Spanish or don't the language either.I feel so blessed for finding this app only by writings "depression" on the browser.

7. Something to improve, first, when I register my emotions I only have limited options which most of the times I don't feel.

8. Yana makes me feel less lonely, and honestly is just what I needed to keep myself afloat.

9. She helps you find exercises or things to do to help in whatever you need within seconds.

10. Please help me ill rate it 5 stars if u made it English Please.The best app ever! I have anxiety and some serious issues.

11. It's a beautiful application, where you can find solving options for everyday situations.

1. Fix Yana Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Yana: Restarting the app will resolve most errors.
2. Update the Yana App. Here is how:
   1. On Android goto PlayStore » Search for "Yana" » Open Yana: Your emotional companion » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Yana » click "UPDATE".
3. Clear Yana: Your emotional companion app cache: Clearing cached data will force your app to retrieve the latest data directly from Yana servers.
   1. On Android, goto Settings » Apps » Select "Yana: Your emotional companion" » click Storage » click "Clear Cache".
4. Check Yana app permissions. If any of these permissions required to use your device's features are disenabled, Yana might not work.
5. Uninstall and reinstall Yana. If nothing else has worked, completely uninstall Yana then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Yana not working

2. Fix Yana Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Yana be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Yana not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Yana may not be able to connect to the Internet when running in the background.