Contact Woebot Customer Service

Why should I report an Issue with Woebot: The Mental Health Ally?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Woebot Labs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please note to download you’ll need an access code from your provider, employer or other Woebot Health partner.

2. Woebot will check in with you every day and guide you through practical techniques informed by concepts of Cognitive Behavioral Therapy (CBT), with some elements of Interpersonal Psychotherapy (IPT) and Dialectical Behavior Therapy (DBT) concepts. More than 1.

3. By using your access code, you can download Woebot for Adults, Woebot for Adolescents, or Woebot for Maternal Health.

4. What makes Woebot so different from other digital mental health tools? Science!

5. Woebot offers a private, supportive space with tools like mood tracking, progress reflection, gratitude journaling, and mindfulness practice.

6. Meet Woebot, your answer to 24/7 in-the-moment mental health support.

7. We've conducted 18 trials to date, ranging from rapid learning pilots to full blown clinical RCTs, and are constantly researching ways to make Woebot better than ever.

8. A chat-based mental health tool that’s available on your schedule, when you need it day or night, between doctor visits or when the office is closed.

9. Privacy Policy: If you don’t read everything there, know this: What you write to Woebot is private.

10. What can you expect from Woebot?

11. If you do not have an access code, you will not be able to use the app.

1. I've learned about many really helpful topics, the check ins are very short and easy, the whole tone of the app is endearing and makes it pleasing to interact with :-) I've shown it and recommended it to a few people; of all the strategies I have employed to develop a more positive outlook, this CBT-based app has made the biggest difference.

2. Two "downsides" are 1) it doesn't count a check-in before it's daily times reminder, so it loses track of streaks and 2) it's an AI program, so it can struggle on some responses, and you sometimes have to choose a close enough answer.I've been using Woebot for about 15 days.

3. It was helpful to have a quick way to check in and learn new coping skills, get help if I had a problem, and just track my moods and progress.

4. I would much rather send a donation, because that so it's just awesome as it is.Fantastic app that has helped me a lot! I struggle with anxiety, depression, and OCD, but Woebot has been a big help.

5. Being prompted to address all three each time feels like I didn't actually make any progress with each response.This is really good for a FREE mobile app for practicing CBT skills.

6. My mental health has improved since I started implementing some skills I learned through this app.This app is a great supplement to therapy for weeks when I don't have therapy or need a quick session.

7. Some of the dialog can get repetitive; especial the dialog related to dealing with anxiety in the moment, making it slightly less helpful.

8. It's helpful because it's always available and can help you identify and review topics that you can use as tools.

9. Woebot has tools to help with stress, sadness, anxiety and more.

10. It's a great app in addition to therapy or if you aren't in therapy but want to learn some of the basics of CBT.

11. Woebot and I have touched on several topics I discussed with my therapist which helps drive the concepts and strategies home more.

1. Fix Woebot Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Woebot: Restarting the app will resolve most errors.
2. Update the Woebot App. Here is how:
   1. On Android goto PlayStore » Search for "Woebot" » Open Woebot: The Mental Health Ally » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Woebot » click "UPDATE".
3. Clear Woebot: The Mental Health Ally app cache: Clearing cached data will force your app to retrieve the latest data directly from Woebot servers.
   1. On Android, goto Settings » Apps » Select "Woebot: The Mental Health Ally" » click Storage » click "Clear Cache".
4. Check Woebot app permissions. If any of these permissions required to use your device's features are disenabled, Woebot might not work.
5. Uninstall and reinstall Woebot. If nothing else has worked, completely uninstall Woebot then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Woebot not working

2. Fix Woebot Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Woebot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Woebot not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Woebot may not be able to connect to the Internet when running in the background.