Contact My Passport Wireless Customer Service

Why should I report an Issue with My Passport Wireless?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Western Digital Technologies, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As of September 15th, 2022, support for My Passport Wireless will be limited to critical security updates.

2. You can continue to wirelessly access, organize and stream content from your phone or tablet using the My Passport Wireless app.

3. Incompatible devices will lose support on April 15, 2022, and need to use local access to manage your content.

4. Note: The My Passport Wireless app requires a My Passport Wireless device to work (sold separately).

5. Support for your My Cloud device has changed, and some devices are no longer supported with this app.

6. Compatible devices must be Upgraded to My Cloud OS 5 by January 15, 2022.

7. Functionalities with the My Passport Wireless products remain unchanged.

8. To learn more, see the description of "Limited Updates" on our Product Support Lifecycle page.

9. We’ve developed a new OS to keep up with evolving security standards.

10. My Cloud Home users please download the My Cloud Home app.

1. Please tell me this is an unintentional software bug and please fix promptly.It just says "User does not have permission (403)" after I select that I'm setting up a My Passport Wireless device.

2. The backup function doesn't give you any options for folder naming or filtering to only backup certain file types, it backs up ALL files and folders on the card.

3. Update: After uninstall and clean install of app seemed to have fixed the issue.Works great for me, unlike the most unreliable Lorex Cloud app.

4. Cannot shut down My Cloud without physical access to the device, because to fully shut it down you have to disconnect the ethernet cable.

5. What's the point of having an app with access to all of my photos if I can't easily find the photo I'm looking for?Android app no longer works correctly.

6. Mycloud has no idea what a playlist is and it doesn't allow another player to interact with the remote files.

7. I purchased the WD MyCloud a few years ago to perform automatic backups of the pictures and videos on my family's phones.

8. So you can download what you want to have played onto your remote computer/phone and then use whatever player you want (if you have room in the default download area, because that's unchangeable).This app is a little less than useless to me.

9. The MY CLOUD app ALWAYS CONNECTS AND WORKS GREAT.Slow! Even after caching never gets faster.

10. This is unacceptable as I paid extra money specifically for wireless connectivity with my phone so I can see my pics on a large screen when I don't have a computer with me.

11. Lumps all photos and all videos together making it impossible to find what you are looking for.

1. Fix My Passport Wireless Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Passport Wireless: Restarting the app will resolve most errors.
2. Update the My Passport Wireless App. Here is how:
   1. On Android goto PlayStore » Search for "My Passport Wireless" » Open My Passport Wireless » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Passport Wireless » click "UPDATE".
3. Clear My Passport Wireless app cache: Clearing cached data will force your app to retrieve the latest data directly from My Passport Wireless servers.
   1. On Android, goto Settings » Apps » Select "My Passport Wireless" » click Storage » click "Clear Cache".
4. Check My Passport Wireless app permissions. If any of these permissions required to use your device's features are disenabled, My Passport Wireless might not work.
5. Uninstall and reinstall My Passport Wireless. If nothing else has worked, completely uninstall My Passport Wireless then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Passport Wireless not working

2. Fix My Passport Wireless Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Passport Wireless be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Passport Wireless not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Passport Wireless may not be able to connect to the Internet when running in the background.