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1. This is the whole reason I bought this device so if this doesn't get fixed soon I might have to look at Synology.This app would definitely be better if it showed all the files on your phone and back them up everything from PDFs to documents and even things that you download currently you can only see pictures and videos in the app unless you manually upload said documents.

2. Sync and auto backup for folders and files is a must for any NASJust figured out the app stopped working after this last update.

3. I cannot even send a crash report.6/2/23. Most recent update does not recognize video files on my mobile device therefore they do not get synced to my cloud.

4. The app does not allow you to name the destination folder into which the files are backed up on the NAS drive.I initially had problems with the upgrade on my WD cloud drive, but now everything is working good.

5. for ex, if I transfer 10 files at a time, I have no way to know which file is being transferred or how much of the file has been transferred.

6. The file properties are changed where the created date for the photo and video files on the NAS drive are set to the date that the file is backed up.

7. Now....nothing.would be nicer if it were possible to see the file names and status of file transfer when adding files to folders.

8. can't move files you can only copy to new locationMultiple problems with backing up photos and videos.

9. also, when searching for videos to transfer, you can only view a thumbnail image of the video and not the name of the file.

10. My only issue is I have been getting notifications from my system monitor on my phone, I have a Samsung Galaxy A71 with Android 11 that the WD Cloud app keeps crashing.

11. I miss simply browsing my phone files for transfer.

1. Fix My Cloud OS 5 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Cloud OS 5: Restarting the app will resolve most errors.
2. Update the My Cloud OS 5 App. Here is how:
   1. On Android goto PlayStore » Search for "My Cloud OS 5" » Open My Cloud OS 5 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Cloud OS 5 » click "UPDATE".
3. Clear My Cloud OS 5 app cache: Clearing cached data will force your app to retrieve the latest data directly from My Cloud OS 5 servers.
   1. On Android, goto Settings » Apps » Select "My Cloud OS 5" » click Storage » click "Clear Cache".
4. Check My Cloud OS 5 app permissions. If any of these permissions required to use your device's features are disenabled, My Cloud OS 5 might not work.
5. Uninstall and reinstall My Cloud OS 5. If nothing else has worked, completely uninstall My Cloud OS 5 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Cloud OS 5 not working

2. Fix My Cloud OS 5 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Cloud OS 5 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Cloud OS 5 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Cloud OS 5 may not be able to connect to the Internet when running in the background.