Contact AT&T Secure Family Customer Service

Why should I report an Issue with AT&T Secure Family® parent app?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AT&T Services, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Oh and the service that it goes with is horrible too.But as usual I'm stuck in a contract, but I wont be anymore when this one runs out!Family Maps was more accurate and MUCH better, this app seems to take a lot longer to locate my child and the location is nowhere near accurate.

2. There are no longer SETTINGS to not allow automatic locates when opening the app, the content filter, time limits, and location alert panes will not go away from the home page, and, most frustrating is the "internet pause" button is so big and I cannot get rid of it.

3. I had to pair her phone daily to get it to work ... then when she left the house, the other features would not work.

4. It also doesn't keep a log each time I check in like the older version.I have used AT&T family map for years.

5. It takes multiple attempts to track a location, each time gives me a completely different address and at times up to several blocks difference.

6. The locations are inaccurate and half the time it's begin and will show me that the phone is somewhere that they were at hours ago are no longer at.

7. I selected the app because I wanted to be able to turn off her phone during specific times.I can't even get it to work now.

8. They charge an obscene amount of money for sketchy service complete with no signal, dropped calls, and now apps that don't work.

9. I further learned there is a "bypass" link that shows up on my child's phone where the set restrictions can be overridden.

10. I'm not sure what she was doing, she said she only turned off notifications for the app, but once she left the house, the only feature that worked was location.

11. The INSTANT I updated to AT&T Secure Family I have not been able to use it.

1. Fix AT&T Secure Family Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AT&T Secure Family: Restarting the app will resolve most errors.
2. Update the AT&T Secure Family App. Here is how:
   1. On Android goto PlayStore » Search for "AT&T Secure Family" » Open AT&T Secure Family® parent app » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AT&T Secure Family » click "UPDATE".
3. Clear AT&T Secure Family® parent app app cache: Clearing cached data will force your app to retrieve the latest data directly from AT&T Secure Family servers.
   1. On Android, goto Settings » Apps » Select "AT&T Secure Family® parent app" » click Storage » click "Clear Cache".
4. Check AT&T Secure Family app permissions. If any of these permissions required to use your device's features are disenabled, AT&T Secure Family might not work.
5. Uninstall and reinstall AT&T Secure Family. If nothing else has worked, completely uninstall AT&T Secure Family then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AT&T Secure Family not working

2. Fix AT&T Secure Family Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AT&T Secure Family be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AT&T Secure Family not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AT&T Secure Family may not be able to connect to the Internet when running in the background.