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There are 2 methods to get your data (and account) deleted by AT&T Secure Family® parent app:
Now you understand what the Law says, Send your Request directly to AT&T Secure Family using the form below:
Alternatively, you can follow these steps below to get AT&T Secure Family to delete your account/data:
1. There is a compatibility conflict that can prevent the addition of AT&T Secure Family Companion App to your child’s companion device if you have AT&T ActiveArmor Advanced Mobile Security running on the same companion device.
2. AT&T Secure Family uses the Google Accessibility API as an optional component to the parental controls function, and when enabled by the parent, helps to prevent removal of the Secure Family Companion App to prevent disablement of parental control functions by the child.
3. If you wish to continue with the purchase, you must downgrade to the FREE version of AT&T ActiveArmor Mobile Security on the companion device before adding AT&T Secure Family Companion App.
4. AT&T Secure Family® is a device locator & parental control app to help parents protect their children by offering real-time location tracking with safety alerts, screen time control, content blocker, website & app usage tracker, and ability to find a lost phone.
5. To use the AT&T Secure Family service, you must download two Apps: the AT&T Secure Family Parent App (adults, parents, or guardians) and the AT&T Secure Family Companion App (children).
6. The AT&T Secure Family service is free for the first 30 days.
7. Secure Family is for AT&T & Cricket Wireless customers.
8. View, modify or cancel service anytime within the Secure Family app.
9. Only authorized app users have permission to use the App to locate a family member’s device.
10. Install the Companion App on your child’s device and pair it with the Parent App on your device.
11. Afterwards, you will be automatically billed $7.99 each month (includes support for up to 10 family members and up to 30 devices in total).
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