Contact eSecure Customer Service

Why should I report an Issue with eSecure?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Protection 1 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I pay extra for esecure, so why can't anyone help me? Shopping my options for when this term is up.This app does not work anymore since I upgraded to my new phone.

2. I have to close app and restart Manny times in order to connect.Forces to get 3/4G upgrade, then esecure stopped working.

3. Please, don't make this so hard for your customers.App takes forever to connect and 98% of the time it fail to connect.

4. When it does actually work it's great.

5. I've called and they cannot help me at customer service.

6. If you like errors this is the app for you! It works about 1/4 of the time.

7. We will be cancelling our services after over 10 years.Updated our home system as you asked.

8. I'll make sure I manually set EVERY time now.

9. Please, fix this app to work appropriately.

10. I had to go into my online account to even figure out the activation code.

11. not work at all.

1. Fix eSecure Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart eSecure: Restarting the app will resolve most errors.
2. Update the eSecure App. Here is how:
   1. On Android goto PlayStore » Search for "eSecure" » Open eSecure » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eSecure » click "UPDATE".
3. Clear eSecure app cache: Clearing cached data will force your app to retrieve the latest data directly from eSecure servers.
   1. On Android, goto Settings » Apps » Select "eSecure" » click Storage » click "Clear Cache".
4. Check eSecure app permissions. If any of these permissions required to use your device's features are disenabled, eSecure might not work.
5. Uninstall and reinstall eSecure. If nothing else has worked, completely uninstall eSecure then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing eSecure not working

2. Fix eSecure Server issues & Internet Connection

1. Check network connection: An unstable Internet will make eSecure be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to eSecure not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, eSecure may not be able to connect to the Internet when running in the background.