Published by Verizon Consumer Group on Sep 25, 2024

Report an issue with Verizon Call Filter.
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Why should I report an Issue with Verizon Call Filter?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Verizon Consumer Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Verizon Call Filter

1. Customers can choose to enroll in Call Filter to get the basics (spam detection, blocking and reporting) for free, or subscribe to Call Filter Plus for all that and more for $3. 99 per month, per line.

2. With Call Filter, you can screen incoming calls, auto-block spam and report any unwanted numbers.

3. Accounts with 3 or more eligible lines can subscribe to Call Filter Plus (Multi-line) for $10. 99/month by logging in to My Verizon.

4. Eligible customers get a 15-day trial of Call Filter Plus.

5. Or, upgrade to Call Filter Plus with Caller ID for added security.

6. Put a name to the unknown numbers, make your own personal block list, and even assess the risk level of incoming calls.

7. Enroll today and start answering with confidence.

8. Your phone is your door to the world, and you shouldn't open it for just anyone.

9. If you choose to enroll in Call Filter or Call Filter Plus, the spam filter will be automatically set to block high-risk spam callers, but you can change your block settings at any time. Data charges apply.

Verizon Call Filter Customer Insights

1. ARGH! Perhaps if paying full price they would quit selling/sharing, not doing it.I have to change this because after the later update I haven't been able to use this at all because everytime I open the app, it tries to get me to subscribe to Call Filter Plus but I stick to the basic plan but then it never goes beyond that.

2. Something Verizon is doing (or not doing) is making it easy for these calls to still come through.Haven't noticed a difference in the number of spam calls with this app installed.

3. It was disabled and switched back to the other app, yet today there was a significant number of bad calls, only to find Call Filter was again active.

4. I have a company phone and have to use the free version and it doesn't work! Plus they should be responsible for filtering calls, not me.

5. You can block calls as they come in but that's a meaningless feature since spammer/scammers use a large range of phone numbers and rarely use the same one twice.

6. I switched from FIOS phone to VoIP and I get excellent service and advanced call blocking free at a great price.

7. Verizon should be ashamed of themselves.I can't find the option to activate the free call filtering.

8. UPDATE 01/23/23: Verizon, thank you for contacting me, but the problem is that a call cannot be "filtered" unless it has been entered into the database.

9. Verizon doesn't care about us, just money.Been using the Hiya app for years, so good got the paid version for most of that time.

10. I'd like to see the developer to find a way to also block text messages and emails from these calls.

11. Scammers keep changing and faking their phone numbers, so this app doesn't really help block them.

Steps to Troubleshoot & Fix Verizon Call Filter Issues

1. Fix Verizon Call Filter Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Verizon Call Filter: Restarting the app will resolve most errors.
  2. Update the Verizon Call Filter App. Here is how:
    1. On Android goto PlayStore » Search for "Verizon Call Filter" » Open Verizon Call Filter » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Verizon Call Filter » click "UPDATE".
  3. Clear Verizon Call Filter app cache: Clearing cached data will force your app to retrieve the latest data directly from Verizon Call Filter servers.
    1. On Android, goto Settings » Apps » Select "Verizon Call Filter" » click Storage » click "Clear Cache".
  4. Check Verizon Call Filter app permissions. If any of these permissions required to use your device's features are disenabled, Verizon Call Filter might not work.
  5. Uninstall and reinstall Verizon Call Filter. If nothing else has worked, completely uninstall Verizon Call Filter then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Verizon Call Filter not working


2. Fix Verizon Call Filter Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Verizon Call Filter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Verizon Call Filter not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Verizon Call Filter may not be able to connect to the Internet when running in the background.

Reported Issues