Published by Motorola Mobility LLC.

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Why should I report an Issue with Verizon Visual Voicemail?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Motorola Mobility LLC. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Verizon Visual Voicemail Customer Insights

1. Even tried uninstalling and reinstalling and still crashes before even opening.Worked on older Moto, and was compatible with newer phone, a G5+, until a software update for the system.

2. Does not work since my device doesn't support it? It was working fine.

3. I called support and all they wanted to do was sell me an upgraded version for $2.99 a month.

4. As if to intentionally add insult, notification keeps telling me to install the uninstallable app.Suddenly it crashes immediately and won't open at all.

5. I had visual voice mail with all my other phones and service providers .

6. Tapping #s to get the one wanted No fun.😕Recently change from verizon wireless post pay account to a pre pay account.

7. Verizon tech support is offshored rubbish.

8. This voicemail app helps manage mutiple voice messages very easy and on the fly.

9. I don't know anyone that doesn't have visual voice mail .

10. Can't expect much from Verizon, so oddly it does meet expectations.

11. It worked a few times, displaying voicemail messages but not the contents.

Steps to Troubleshoot & Fix Verizon Visual Voicemail Issues

1. Fix Verizon Visual Voicemail Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Verizon Visual Voicemail: Restarting the app will resolve most errors.
  2. Update the Verizon Visual Voicemail App. Here is how:
    1. On Android goto PlayStore » Search for "Verizon Visual Voicemail" » Open Verizon Visual Voicemail » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Verizon Visual Voicemail » click "UPDATE".
  3. Clear Verizon Visual Voicemail app cache: Clearing cached data will force your app to retrieve the latest data directly from Verizon Visual Voicemail servers.
    1. On Android, goto Settings » Apps » Select "Verizon Visual Voicemail" » click Storage » click "Clear Cache".
  4. Check Verizon Visual Voicemail app permissions. If any of these permissions required to use your device's features are disenabled, Verizon Visual Voicemail might not work.
  5. Uninstall and reinstall Verizon Visual Voicemail. If nothing else has worked, completely uninstall Verizon Visual Voicemail then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Verizon Visual Voicemail not working


2. Fix Verizon Visual Voicemail Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Verizon Visual Voicemail be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Verizon Visual Voicemail not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Verizon Visual Voicemail may not be able to connect to the Internet when running in the background.

Reported Issues