Contact Pupil Distance PD Meter Pro Customer Service

Why should I report an Issue with Pupil Distance PD Meter Pro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of vistech.projects to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you have any issues with the app on your device we will address them as soon as you contact us or will give your a refund if you want to cancel your order for any reason. 👍 Unlike many other apps, we don't follow the competition trends of unfair play, WE DO NOT BUY FAKE REVIEWS to promote our apps, all positive reviews of our apps are organic and from real users.

2. The best mobile solution for pupillary distance (PD) measurement with a camera.

3. If you have any questions, requests, or need assistance with the app, please contact support@vistechprojects. com.

4. Hopefully, the negative ones are also from real users, though many of them never follow up on our offer to help or resolve the issues.

1. Results inaccurate.Takes Practice Difficult to get camera straight AND tap the screen, so I taped phone to a wall at proper height.

2. Holding the phone straight while positioning the card makes it impossible to reach the shutter icon without tipping the phone.

3. These inaccuracies could be explained by the app using the wrong size of a standard credit card, but there is nowhere to check the value the app uses.Doesn't work.

4. Also app measures a standard credit card as 96mm when it is in fact 85.6mm (tested by using app to measure card when prompted to select center of pupils).

5. 😊I downloaded a free PD checker that was terrible & super inaccurate (when the optical website tells you adult PD is not that small & will charge you extra to make the glasses-you keep looking).

6. For whatever reason it thinks an accurate IPD can only be taken if the phone it straight and it's almost impossible to tap the screen with the phone standing straight up.

7. Haven't 3rd party verified but got the same results twice, so it's consistent.You need at least three hands (or hands the size of a garden rake) to follow the instructions.

8. Prior to knowing the correct distance, I was having trouble with using it for long distance flights without getting a headache after 10 minutes.

9. consistently measures about 6-7mm wider than it should (checked using a ruler held at eye level and taking a photo while looking into the distance).

10. On top of that it does not take a measurement or picture even if you manage to tap the screen with the phone straight with one hand.

11. It should be easy to use the spirit level for flat down phone but that wasn't included.

1. Fix Pupil Distance PD Meter Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pupil Distance PD Meter Pro: Restarting the app will resolve most errors.
2. Update the Pupil Distance PD Meter Pro App. Here is how:
   1. On Android goto PlayStore » Search for "Pupil Distance PD Meter Pro" » Open Pupil Distance PD Meter Pro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pupil Distance PD Meter Pro » click "UPDATE".
3. Clear Pupil Distance PD Meter Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Pupil Distance PD Meter Pro servers.
   1. On Android, goto Settings » Apps » Select "Pupil Distance PD Meter Pro" » click Storage » click "Clear Cache".
4. Check Pupil Distance PD Meter Pro app permissions. If any of these permissions required to use your device's features are disenabled, Pupil Distance PD Meter Pro might not work.
5. Uninstall and reinstall Pupil Distance PD Meter Pro. If nothing else has worked, completely uninstall Pupil Distance PD Meter Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pupil Distance PD Meter Pro not working

2. Fix Pupil Distance PD Meter Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pupil Distance PD Meter Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pupil Distance PD Meter Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pupil Distance PD Meter Pro may not be able to connect to the Internet when running in the background.