Contact Running Distance Tracker + Customer Service

Why chat with our AI Running Distance Tracker + Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Running Distance Tracker +.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Doesn't show mileage on lock screen (???), you have to take out your phone to open up the app to see (i don't hold it, it's in a fanny pack, for the PURPOSE OF NOT HAVING TO HANDLE MY PHONE AND DISTRACT MY FLOW), the announcements are sporadic, tracking is inaccurate...i wish there was a better selection of running apps, bc i wouldn't be keeping this one if there were.Great app when it works properly.

2. It keeps track of distance, time, pace, allows you to pause a workout, shows a trace on the map of the path you took, and keeps a history.

3. Basically, if the app is running, do not touch your phone, otherwise you get a new workout.This does exactly what I want in a run/walk tracker, without forcing you into an online community, like MapMyWalk seems to do.

4. The free version still breaks down each mile time, distance, and total workout time and distance.

5. Worked great for years, I've used this app for about 4 years now, but now in thw past few weeks it's been randomly stopping while I'm in the middle of my run, so I get back and find out it was timing me but not tracking the distance, super annoying.

6. However, say I am running 4 miles and sprint the last quarter and then stop the app right at 4 miles, the app always picks up an additional 0.1 or 0.2 miles and says that last little bit is my fastest split.

7. I understand the purpose of advertising, but this has gotten out of control a bit.Buggy. You can't unlock your phone while the app is on, otherwise the workout starts over, AND the new one overlaps the existing one, so you have two simultaneous workouts going on.

8. This app is great for tracking time but, in the free mode, it is very lacking in its ability to correctly assess speed.

9. However, the location of the pause button combined with the manner in which ads are implemented make it very difficult to pause or stop a workout while your phone is in a workout case.

10. The last three runs I've been on, even after clearing up memory, this app has crashed in the middle of my workout.

11. And I don't wanna leave my phone running without turning off the screen, because I don't want to drain the batteries.

1. Fix Running Distance Tracker + Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Running Distance Tracker +: Restarting the app will resolve most errors.
2. Update the Running Distance Tracker + App. Here is how:
   1. On Android goto PlayStore » Search for "Running Distance Tracker +" » Open Running Distance Tracker + » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Running Distance Tracker + » click "UPDATE".
3. Clear Running Distance Tracker + app cache: Clearing cached data will force your app to retrieve the latest data directly from Running Distance Tracker + servers.
   1. On Android, goto Settings » Apps » Select "Running Distance Tracker +" » click Storage » click "Clear Cache".
4. Check Running Distance Tracker + app permissions. If any of these permissions required to use your device's features are disenabled, Running Distance Tracker + might not work.
5. Uninstall and reinstall Running Distance Tracker +. If nothing else has worked, completely uninstall Running Distance Tracker + then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Running Distance Tracker + not working

2. Fix Running Distance Tracker + Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Running Distance Tracker + be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Running Distance Tracker + not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Running Distance Tracker + may not be able to connect to the Internet when running in the background.