Contact Onduo Customer Service

Why chat with our AI Onduo Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Onduo.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. The training material was very helpful.The app keeps cutting off I have to install the app every time I want to check it outIts very informative and those who they get to assist you are very empathetic and kind.I have been happy with this app but, recently I got a notice to update and ever since updating, it crashes.

2. If an option doesn't work, just send a message and they respond quickly and help you figure things out : )Great Staff! So helpful and kind.

3. I couldn't find past logs until I looked under history, then under glucose, which makes no sense to me if I'm looking for moods or medications, but whatever.

4. Over all it is a good app because it can help hone it on the areas which need additional work.Nice app.

5. The coach is nice.There is no way to enter a time and date for medication entry.

6. Good communication with the message part of it.Most options work well.

7. All logs are separate for whatever reason--so combining all moods, foods, sugar levels, etc.

8. It also doesn't provide a place to enter blood pressure in the app.

9. in one entry would be much more helpful rather than have a separate entry for everything.

10. My insurance is canceling sponsorship in mid JuneGood app helps you stay on track.

11. Noting this app and service was associated with an insurance program.

1. Fix Onduo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Onduo: Restarting the app will resolve most errors.
2. Update the Onduo App. Here is how:
   1. On Android goto PlayStore » Search for "Onduo" » Open Onduo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Onduo » click "UPDATE".
3. Clear Onduo app cache: Clearing cached data will force your app to retrieve the latest data directly from Onduo servers.
   1. On Android, goto Settings » Apps » Select "Onduo" » click Storage » click "Clear Cache".
4. Check Onduo app permissions. If any of these permissions required to use your device's features are disenabled, Onduo might not work.
5. Uninstall and reinstall Onduo. If nothing else has worked, completely uninstall Onduo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Onduo not working

2. Fix Onduo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Onduo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Onduo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Onduo may not be able to connect to the Internet when running in the background.