Contact Onduo Customer Service

Why should I report an Issue with Onduo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Verily Life Sciences LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Launched initially with the type 2 diabetes population and enabled by technology built by Verily Life Sciences, we deliver lifestyle interventions that leverage deep analytics, connected smart devices, innovative software, and access to specialty care.

2. Onduo simplifies the management of chronic health conditions (like type 2 diabetes and high blood pressure) by providing review, analysis, and evaluation of health data.

3. The Onduo Virtual Care Software Platform is not intended to provide treatment decisions nor is it intended as a substitute for professional healthcare.

4. We at Onduo, a Verily company, are dedicated to making “healthy” easier, more accessible and personalized with our science-backed, data-driven virtual care model.

5. Please consult a medical professional in the event you would like to use Onduo as part of professional healthcare treatment.

6. The Onduo app is only available to eligible individuals enrolled in the Onduo program.

7. Member data is captured using compatible FDA-cleared devices.

8. We serve people living with chronic conditions and the organizations supporting them.

9. Featured content is for illustration purposes only.

10. Actual app content and display format may vary.

1. The training material was very helpful.The app keeps cutting off I have to install the app every time I want to check it outIts very informative and those who they get to assist you are very empathetic and kind.I have been happy with this app but, recently I got a notice to update and ever since updating, it crashes.

2. If an option doesn't work, just send a message and they respond quickly and help you figure things out : )Great Staff! So helpful and kind.

3. I couldn't find past logs until I looked under history, then under glucose, which makes no sense to me if I'm looking for moods or medications, but whatever.

4. Over all it is a good app because it can help hone it on the areas which need additional work.Nice app.

5. The coach is nice.There is no way to enter a time and date for medication entry.

6. Good communication with the message part of it.Most options work well.

7. All logs are separate for whatever reason--so combining all moods, foods, sugar levels, etc.

8. It also doesn't provide a place to enter blood pressure in the app.

9. in one entry would be much more helpful rather than have a separate entry for everything.

10. My insurance is canceling sponsorship in mid JuneGood app helps you stay on track.

11. Noting this app and service was associated with an insurance program.

1. Fix Onduo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Onduo: Restarting the app will resolve most errors.
2. Update the Onduo App. Here is how:
   1. On Android goto PlayStore » Search for "Onduo" » Open Onduo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Onduo » click "UPDATE".
3. Clear Onduo app cache: Clearing cached data will force your app to retrieve the latest data directly from Onduo servers.
   1. On Android, goto Settings » Apps » Select "Onduo" » click Storage » click "Clear Cache".
4. Check Onduo app permissions. If any of these permissions required to use your device's features are disenabled, Onduo might not work.
5. Uninstall and reinstall Onduo. If nothing else has worked, completely uninstall Onduo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Onduo not working

2. Fix Onduo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Onduo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Onduo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Onduo may not be able to connect to the Internet when running in the background.