Contact Home Network Security Customer Service

Why should I report an Issue with Home Network Security?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Trend Micro Inc. / トレンドマイクロ株式会社 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. EASY TO INSTALL: Simply plug-and-protect to prevent your smart home and connected devices from being hacked secures home Wi-Fi network and smart firewall device.

2. Download, install, and set up in just 3 easy steps. 24/7 CUSTOMER SUPPORT: Trend Micro offers help if you have any trouble with activation or getting Home Network Security station to work with your home router.

3. PROTECTS, BLOCKS, MONITORS: Protects Smart Home Devices and prevents your personal and financial data from hacking, phishing, ransomware, viruses and risky remote connections.

4. DEVICE MANAGEMENT: Full control of your network and smart devices.

5. A smart internet security and privacy solution for your connected devices.

6. Monitors Wi-Fi and internet network usage and detects threats in real time.

7. Disconnect unwanted devices from your Wi-Fi network.

8. Block new devices joining your network until you approve them.

9. Set time limits to devices including gaming consoles and tablets.

10. Limit children's time online and internet access.

11. Manage devices from anywhere with your smartphone.

1. For example, I unticked "allow home network access" for a particular machine, it would then block general internet site (the warning would come up and state blocked due to trens micro) but then just open up another tab and put on youtube no problems.....surely blocked means ALL traffic....?I installed Home Network Security, expecting that it would be a holistic way of managing mobile devices connected to my network.

2. I don't even know how my wifi connection is protected..Intermittently and unpredictably blocks *all* iOS devices (and several others, including TV STBs) even though I have approved them and changed operating mode as instructed by the app's help.

3. I could access the internet on other devices, but was blocked through my phone.

4. As I started HNS using the 5GHz it would not let the 2.4GHz devices on to the network.

5. After two weeks of trying and long calls to the support team ( who were very helpful), I DELETED Home Network Security.

6. As I have a Asus modem with built in AI security, I have no need to purchase or use a network monitoring box.

7. 2) Keeps alerting the need for the network security box to be able m to pretty much do anything.

8. You must first connect the network cable then the power....or perhaps the other way around.

9. my trend micro device never turns green so I can't use it and there's no way to figure out what to do now basically I'm out of luck --- update ---- So apparently the documentation provided was not clear enough.

10. Allows a lot of control and even more information on what's going on in your network Worth every dollar i spent!I have this with the HNS Box.

11. I have a child's internet paused that I now can't unpause because i can't access the app (you can imagine how much frustration that is causing)Seems to work sporadically.

1. Fix Home Network Security Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Home Network Security: Restarting the app will resolve most errors.
2. Update the Home Network Security App. Here is how:
   1. On Android goto PlayStore » Search for "Home Network Security" » Open Home Network Security » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Home Network Security » click "UPDATE".
3. Clear Home Network Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Home Network Security servers.
   1. On Android, goto Settings » Apps » Select "Home Network Security" » click Storage » click "Clear Cache".
4. Check Home Network Security app permissions. If any of these permissions required to use your device's features are disenabled, Home Network Security might not work.
5. Uninstall and reinstall Home Network Security. If nothing else has worked, completely uninstall Home Network Security then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Home Network Security not working

2. Fix Home Network Security Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Home Network Security be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Home Network Security not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Home Network Security may not be able to connect to the Internet when running in the background.