Published by Sprint

Report an issue with Sprint Complete Security.
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Why should I report an Issue with Sprint Complete Security?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sprint to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Sprint Complete Security Customer Insights

1. I don't understand why they call it Sprint Complete Security when all it does is let you know if your email and other apps password has been compromised.

2. It's a digital password book that protects itself.I am experiencing the same issue I spent 2 hrs adding because sprint complete said an account associated with my email was hacked set up my keyphrase.

3. Even then, I may have tried using a handful of times if any, but did maintain upgrades to the application to keep up to par incase of a security related issue whether through device, ANDROID OS, even possibility through sprint wireless as my carrier, or App itself.

4. If personal computer access becomes available, I'll reconsider using this app.Had preinstalled on all my sprint [Samsung Galaxy] devices prior to the Big Tmobile take over/ merger.

5. The feature that checks to see if your password is stolen is nice but access from my phone and personal computer is more important to me.

6. THERE IS NO SECURITY FOR YOUR PHONE? It doesn't scan your phone so why call it Complete Security? There's no settings option so you can't control anything.

7. Sprint Password Security Manager.

8. That's nice but I need a password manager that supports my personal computer too.

9. A+Actually all of Sprint's Security apps are not consistent.

10. I access my online accounts from my phone and my personal computer.

11. Wrong key phrase.. fake app I feel uncomfortable so I am going to change my all of my passwordsThe app is just another password keeper, and not useful.

Steps to Troubleshoot & Fix Sprint Complete Security Issues

1. Fix Sprint Complete Security Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sprint Complete Security: Restarting the app will resolve most errors.
  2. Update the Sprint Complete Security App. Here is how:
    1. On Android goto PlayStore » Search for "Sprint Complete Security" » Open Sprint Complete Security » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sprint Complete Security » click "UPDATE".
  3. Clear Sprint Complete Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Sprint Complete Security servers.
    1. On Android, goto Settings » Apps » Select "Sprint Complete Security" » click Storage » click "Clear Cache".
  4. Check Sprint Complete Security app permissions. If any of these permissions required to use your device's features are disenabled, Sprint Complete Security might not work.
  5. Uninstall and reinstall Sprint Complete Security. If nothing else has worked, completely uninstall Sprint Complete Security then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sprint Complete Security not working


2. Fix Sprint Complete Security Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sprint Complete Security be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sprint Complete Security not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sprint Complete Security may not be able to connect to the Internet when running in the background.

Reported Issues