Published by Bosch Security Systems B.V. on Nov 26, 2024

Report an issue with Bosch Video Security.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Bosch Video Security?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bosch Security Systems B.V. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Bosch Video Security image 1 contact Bosch Video Security image 2

About Bosch Video Security

1. Connect to your Bosch IP cameras and encoders from all over the world and experience immediate video playback, full access to your recordings, forensic search on cameras with Bosch video analytics support and smooth control of PTZ cameras.

2. Get outstanding video quality with "Dynamic Transcoding Technology" from Bosch which helps you to make best use of the given bandwidth, thus granting smooth video playback with best picture quality – even in full 4K resolution. • H. 264/H. • DINION, AUTODOME, FLEXIDOME, and MIC IP cameras and VIDEOJET encoders (FW version 6.

Bosch Video Security Customer Insights

1. Has anyone had luck with BVMS 9 and MVS and this client working? I can connect to mvs via chrome/ie but this client doesnt work at all.

2. September 1 update still doesn't work with DIP3000....Time out every time I try to connect.

3. Why you guys create this useless app if it doesn't work.Cant connect to my wireless cam.

4. Prefer Bosch Video Client.

Steps to Troubleshoot & Fix Bosch Video Security Issues

1. Fix Bosch Video Security Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bosch Video Security: Restarting the app will resolve most errors.
  2. Update the Bosch Video Security App. Here is how:
    1. On Android goto PlayStore » Search for "Bosch Video Security" » Open Bosch Video Security » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bosch Video Security » click "UPDATE".
  3. Clear Bosch Video Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Bosch Video Security servers.
    1. On Android, goto Settings » Apps » Select "Bosch Video Security" » click Storage » click "Clear Cache".
  4. Check Bosch Video Security app permissions. If any of these permissions required to use your device's features are disenabled, Bosch Video Security might not work.
  5. Uninstall and reinstall Bosch Video Security. If nothing else has worked, completely uninstall Bosch Video Security then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bosch Video Security not working


2. Fix Bosch Video Security Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bosch Video Security be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bosch Video Security not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bosch Video Security may not be able to connect to the Internet when running in the background.

Reported Issues