Published by PT Top Remit on Dec 9, 2024

Report an issue with Topremit.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Topremit - Money Transfer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PT Top Remit to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Topremit - Money Transfer image 1 contact Topremit - Money Transfer image 2

About Topremit - Money Transfer

1. With flat fees and competitive rates, your money will also arrive to the recipient's bank account only in minutes with no hidden charges.

2. Send airtime to 450+ providers in 130+ countries within minutes with the best price and stay connected with loved ones no matter where they are.

3. By using it, you can send money to 25 recipients in a single transaction, where each recipient can receive a maximum of IDR 250 million.

4. We’ve been licensed by Bank Indonesia since 2009 and trusted by 200,000+ users. Need assistance? Don’t worry!

5. Send money internationally, top up airtime worldwide, and transfer to many banks in Indonesia, all in one app.

6. Enjoy flat transfer fees for every transaction and competitive rates on all your international transfers.

7. Worry not, the money you send will arrive to your recipient only in minutes.

8. Experience the convenience of interbank transfers across 90 banks+ in Indonesia with our Local Transfer service.

9. Join our 200,000+ users to take your financial transactions to the next level.

10. What makes Topremit the best choice for your financial transactions?

11. Global finance in your fingertips, it’s time to go beyond borders with Topremit!

Topremit Customer Insights

1. Thank you so much will definitely use again for overseas transfer 😊Nicely using this service to complete our remittance requirement, easy, quick and secure.Excellent Application!!! Send money overseas less than 10 minutes.It was scary to use this app the first time.

2. I will see if I can send to a few different country next time ~(˘▽˘~)Amazing application - would highly recommend!! Makes transferring money to the UK so easy.

3. Rate of exchange as well as sending charge.I love it so much with this application.its make me so easy to transfer money for a family in another country.

4. Most of the time, it is less than 48 - 72 hours.Was a bit scared to use because it was my first time using an overseas transfer app but I felt assured by the need to verify my ID, and they sent notifications to your whatsapp and email.

5. So I decided to send the money to my friend in PH, and everything went smoothly, they ask you to transfer to their bank and they will send it to the overseas account.

6. This application I have been using since November 2022.A really convenient application for sending money to India.

7. The money is received in 1-2 hours of time and every action has been updated in WhatsApp.

8. I was a bit nervous the first time I used it so I tried a small amount and I was shocked to see it had transferred to UK bank account within 20 minutes with no issues.

9. The only minus is, we can't accept money from abroad to indo, but the main job for this app is to send money abroad and so far it has done perfectly.

10. Can you please consider providing some International debit card(like your competitor)? It will add more value to your service.

11. Of course! You can charge service fee for this help.Competitive rates.

Steps to Troubleshoot & Fix Topremit Issues

1. Fix Topremit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Topremit: Restarting the app will resolve most errors.
  2. Update the Topremit App. Here is how:
    1. On Android goto PlayStore » Search for "Topremit" » Open Topremit - Money Transfer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Topremit » click "UPDATE".
  3. Clear Topremit - Money Transfer app cache: Clearing cached data will force your app to retrieve the latest data directly from Topremit servers.
    1. On Android, goto Settings » Apps » Select "Topremit - Money Transfer" » click Storage » click "Clear Cache".
  4. Check Topremit app permissions. If any of these permissions required to use your device's features are disenabled, Topremit might not work.
  5. Uninstall and reinstall Topremit. If nothing else has worked, completely uninstall Topremit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Topremit not working


2. Fix Topremit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Topremit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Topremit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Topremit may not be able to connect to the Internet when running in the background.

Reported Issues