Published by Vodafone Elektronik Para ve Ödeme Hizmetleri A.Ş on Aug 6, 2024

Report an issue with Vodafone Pay.
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Why should I report an Issue with Vodafone Pay?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Vodafone Elektronik Para ve Ödeme Hizmetleri A.Ş to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Vodafone Pay Customer Insights

1. The application and the card are so bad .. we cannot withdraw the money from the card .. we cannot buy from markets or online.. buying is just from yanımda.. in addition with the last update my cards disappeared from Vodafone Pay application.Cannot login, it just says "unexpected error has occurred" and does not let me login.

2. Please try again later." WHYAfter the learning period extremely easy to use...It keeps crashing after the updateMy phone is Huawei and the application is not compatible can yolu helpIt doesn't show my card details and I can't load money into my card because of this issueVery useful for daily transactions.

3. When I put in all the details it asks and also check marks the agreements, it's still not letting me registerVery useful and helpful cardI registered for the 4th time and when I want to log in I type my password it says "An unexpected error has occurred.

4. don't waste your time with this appI can't register my account for some reason.

Steps to Troubleshoot & Fix Vodafone Pay Issues

1. Fix Vodafone Pay Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Vodafone Pay: Restarting the app will resolve most errors.
  2. Update the Vodafone Pay App. Here is how:
    1. On Android goto PlayStore » Search for "Vodafone Pay" » Open Vodafone Pay » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vodafone Pay » click "UPDATE".
  3. Clear Vodafone Pay app cache: Clearing cached data will force your app to retrieve the latest data directly from Vodafone Pay servers.
    1. On Android, goto Settings » Apps » Select "Vodafone Pay" » click Storage » click "Clear Cache".
  4. Check Vodafone Pay app permissions. If any of these permissions required to use your device's features are disenabled, Vodafone Pay might not work.
  5. Uninstall and reinstall Vodafone Pay. If nothing else has worked, completely uninstall Vodafone Pay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Vodafone Pay not working


2. Fix Vodafone Pay Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Vodafone Pay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Vodafone Pay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Vodafone Pay may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

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    — by Olga Krivova 5 months ago