Contact Onvio Documents Customer Service

Why should I report an Issue with Onvio Documents?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Thomson Reuters to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Users with Android get pop up saying they dont have permissions.

2. All privleges allowed for users.

3. App works fine on users with IOS.

1. Fix Onvio Documents Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Onvio Documents: Restarting the app will resolve most errors.
2. Update the Onvio Documents App. Here is how:
   1. On Android goto PlayStore » Search for "Onvio Documents" » Open Onvio Documents » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Onvio Documents » click "UPDATE".
3. Clear Onvio Documents app cache: Clearing cached data will force your app to retrieve the latest data directly from Onvio Documents servers.
   1. On Android, goto Settings » Apps » Select "Onvio Documents" » click Storage » click "Clear Cache".
4. Check Onvio Documents app permissions. If any of these permissions required to use your device's features are disenabled, Onvio Documents might not work.
5. Uninstall and reinstall Onvio Documents. If nothing else has worked, completely uninstall Onvio Documents then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Onvio Documents not working

2. Fix Onvio Documents Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Onvio Documents be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Onvio Documents not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Onvio Documents may not be able to connect to the Internet when running in the background.