Contact Thomson Reuters Authenticator Customer Service

Why should I report an Issue with Thomson Reuters Authenticator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Thomson Reuters to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether using this app to access Thomson Reuters software for work or personal use, multi-factor authentication adds an extra layer of protection to your data, wherever your software or data are stored.

2. If you’ve enabled multi-factor authentication for any of your Thomson Reuters software, logging in to that software will trigger the Authenticator app to notify you on your device.

3. This app only intended for use with applicable software from Thomson Reuters.

4. It is not intended for use with non-Thomson Reuters software.

5. The easy-to-use design makes it simple.

6. Simply press approve (or use your fingerprint) to complete the sign-on process, or press deny if you’re not trying to access the software at the time.

1. It goes on about a QR code that doesn't exist (maybe it does on the destroyed phone, who knows) and when you log in on the computer it says it's sending a code to the app, but the app sits there not changing and begging for an elusive QR code.

2. It wants to pair the phone by scanning a QR code from your account that you can't get into unless you enter the code it sent which you no longer can access.

3. Had to change my password again and I keep scanning the code I found on the website and it will just scan and flash a code that goes so fast you can't read it.

4. Of course this was unknown to me until I bought a new phone and tried to restore this terrible app by using the backup that the app said it made, only to be given the message "no backup found".

5. They send a digital security code but no instructions where it is to be transcribed.

6. This is great if you never want anyone to get into a site as it doesn't allow you.I just got a new phone and can't log in at all! It was already hard enough with my other phone, difficult to navigate.

7. Makes me want to switch to accounting firm that uses something better.No backup file was ever created in my Google drive, though I followed the steps to create one.

8. Then they ask you to scan a QR code but fail to tell you where that might be found.

9. After getting a new phone it creates a never ending do loop of prompts absent an option to authenticate a new device.

10. Seriously user unfriendly.This would be a great app if you didn't have to contact support to reinstall it because you reset your phone.

11. To change devices you must scan a QR code that is impossible to get.

1. Fix Thomson Reuters Authenticator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Thomson Reuters Authenticator: Restarting the app will resolve most errors.
2. Update the Thomson Reuters Authenticator App. Here is how:
   1. On Android goto PlayStore » Search for "Thomson Reuters Authenticator" » Open Thomson Reuters Authenticator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Thomson Reuters Authenticator » click "UPDATE".
3. Clear Thomson Reuters Authenticator app cache: Clearing cached data will force your app to retrieve the latest data directly from Thomson Reuters Authenticator servers.
   1. On Android, goto Settings » Apps » Select "Thomson Reuters Authenticator" » click Storage » click "Clear Cache".
4. Check Thomson Reuters Authenticator app permissions. If any of these permissions required to use your device's features are disenabled, Thomson Reuters Authenticator might not work.
5. Uninstall and reinstall Thomson Reuters Authenticator. If nothing else has worked, completely uninstall Thomson Reuters Authenticator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Thomson Reuters Authenticator not working

2. Fix Thomson Reuters Authenticator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Thomson Reuters Authenticator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Thomson Reuters Authenticator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Thomson Reuters Authenticator may not be able to connect to the Internet when running in the background.